AT&T

UPDATE: I had already made the decision to leave AT&T when my contract expired … but with all those offers from the competition (which included paying any early termination fees), the move was accelerated. I’d been with every version of what is now AT&T since 1994, and had experienced a steady and precipitous decline in customer service, especially over the past couple of years. It was just time to move on. It’s been just over a year, and my new carrier (don’t want to plug them here, but the name begins with a T) has performed flawlessly. I’ve had a couple of minor issues, but they’ve been handled promptly and courteously. I’m treated as a valued customer, which is what it’s all about in the first place.

Awful customer service the front attendant was very rude I was put on a wait list waited 20mins and they called I was in the parking lot when I walked back in they told me they put someone else ahead of me so I had to wait again! Very unhappy this att store is not worth the trouble the ATT 59and Wesylan is a star example of great service they need to some extra training in meyerland!

Such incompetence and indifference at this store. ALL of the greeters act like they are checking people in at Vic and Anthony’s and the ‘techs’ don’t live up to their appointment times at all. The ‘manager’ is a little troll woman that is not helpful. I’ve been stood up 30+ minutes three times (with an ‘appointment’) at this location. No one there cares about how bad they suck at their jobs either.
I’ll never visit again.

The people who work at this location are complete a-​holes.
Twice I’ve been here– Once when I was having issues with my phone, and the other time to purchase the latest iPhone (I’m one of those people, okay?). The first time, the guy spoke down to me and basically said he couldn’t help. He walked away and moved back to doing what he was before, which was nothing. When this happened, I ended up going to the location off of 59 in-​between Weslayan and Buffalo (Greenway location?). There, I was greeted immediately, and that person was able to solve my problem.
The second time, which was a few weeks ago, I came in to renew my contract and get a new phone. The Greenway location ran out, so I thought maybe my bad experience was just a one time thing.
Guy comes up to me, clearly annoyed, as if I ruined his day by being born and going to AT&T 20+ years later. I was told I couldn’t renew my contract, because AT&T was no longer doing that. He then started explaining the new Next program. Since this is a new system, I obviously had questions. This guy… this complete and utter jerk, started rolling his eyes at me and talking down to me. If I said I didn’t quite understand something, he would say the exact same thing only more slowly and with obvious irritation. Hey, guy! I heard what you said, I just didn’t comprehend it!
Eventually I said I had enough and left. He told me that if I didn’t buy the iPhone now and waited, I wouldn’t be able to get another one until after Christmas. Whatever, I’ll take my chances!
Thus, I called AT&T, and hey, they told me I could renew my 2 year contract online! It’s not something you can do at any retail location and is only offered online. The sales rep on the phone even broke down the cost per month for Next versus the 2 year contract, and it turns out I save more with a contract! Hurray!
She walked me through ordering my new phone online and renewing my contract (which was super easy. Didn’t need her help, but I truly appreciated it). Also, I was able to get the exact color phone I wanted, which was sold out in Meyerland. To top it off, the ship date said November 19^th, which was a bummer, but then it ended up shipping the very next day– OVERNIGHT!
Moral of the story: If you need a new phone, renewal, whatever, either go to the Greenway location, call AT&T, or do it online. You’ll only leave Meyerland feeling terrible about yourself.

I will never be returning to this location after the horrible customer I received
here. Last November, my contract expired for my iPhone 4S, so I went into this store looking for an upgrade. After waiting for almost an hour, I was finally helped by Devonte, who convinced me to buy the iPhone 5C rather than the iPhone 5S. He assured me that the only difference between my old phone and the 5C was that the 5C had a faster processor, and that it came in different colors. I specifically asked him if this phone would have the same amount of memory, to which he replied that it would. After agreeing to this contract, I discovered that he lied, and that my phone only has 5GB of usable memory, and it automatically deleted photos and music when it reached its max. I returned today (now April of the next year) and wished to purchase a new phone and upgrade my contract, as I had been told my an Apple representative that he had falsely advertised this product. Not only did he not admit to his mistake, Devonte was very uncooperative in helping us change our plan, and did not offer any feasible solutions to our issue. Now, I am forced to either pay an almost $ 300 cancelation fee, or continue to pay for a phone that it almost unusable for another year and a half. I can safely say that my family will never return to this location, and will likely change providers after this. AT&T can say goodbye to a family of loyal, 17-​year customers.

I’m a long time AT&T customer and currently have 6 phones on one plan. Three of those phones belong to my children so we are constantly breaking phones.
I have always been greeted by a sales person right away and have never had a bad experience with any of them. I always just walk in but since I’m walking in with out an appointment I expect to wait. The longest I’ve waited is 10 minutes before being helped but I don’t mind it gives me a chance to look around.
I’ve never felt rushed not even the one time I was upgrading four phones that took over an hour before. I will continue to use this store and just like today I’m sure I’ll leave happy.

Beware MAKE A ONLINE APPOINTEMENT
I wish I can give no stars
My second time here waiting over 40 minutes both times
1^st time no reservation I just walked in, after 40 minutes they told me they can not help me because the iPad is not on my name what is just nonsense I both the iPad for my wife
2^nd time try to call but nobody answered the phone, so I walked in after wait 40 minutes they took other costumer because they made appointment online .
10 minutes later they finally called me. Next 30 minutes they try to fix my iPad when I clearly sad the lady on the phone wrote notes in to the file NEED SIM CHANGE. So after this 30 minutes they telling me that they (yes after a wile I had 2 representatives lol) going to call costumer service ??? Why i already called them 3 times and they sand me here so I told them to read my file. So they scrolled down they red it and in 2 minutes my iPad was working. Yes 2 minutes
I want to change Carrie but I have verizon on the iPhones so if verizon signal is not strong enough maybe att will be

There needs to be more people rating this store. I should be a valued customer, having bought my TV service, internet, phone, and wireless plan through this company/​store. But I have been treated less than second rate.
First time I came in, I was greeted, and given a number. The first salesman got me set up with my new iPhone 6, and started a wireless plan for me. Then he was quick to move me out, forgetting that I wanted the UVerse TV package and internet… As a salesman myself, whom handles way more clients and several hundred accounts throughout the city, this employee was extremely unprofessional and probably losing AT&T a lot of money because he probably wasn’t properly trained and/​or just a bad salesman. He has a problem logging onto the site to continue setting me up… like 35 minutes time of a problem logging onto the site. He’s on the phone with Support for almost an hour. I’ve been in this store for almost 3 hours! Eventually he tells me that he will take care of it, and I can just go home and he would follow up with me. He never followed up with me.
Few days later, the gentleman comes to install my new modem and UVerse box. He, by far was the most professional and capable person I had come across with since dealing with AT&T. He installs it and leaves. Everything looks OK… Except after a few minutes of browsing, I realize he didn’t set up the HBO or Cinemax, nor did he get me HD… So everything I asked for when it came to the UVerse, the salesman never set up. So I call AT&T, there is nothing they can do for me as far as what the salesman at the store had promised me. I wait for my new iPhone to arrive so I can have them help me cancel my previous service with T-​Mobile and set up my new phone.
The next day, of course I had to wait even longer. The same salesman is having trouble again logging into the website with another customer… I wait an hour… and then I wait another hour. I finally let the nice lady giving people numbers to wait in line know that I will take any salesman, as long as I can get set up. So I get this guy, and he asks me how I’m doing, I tell him that I had been waiting for 2 hours and he automatically interrupts me and says «You aren’t the only one waiting»… Now how is that a good response to a customer? I dismiss his response because I just want to get this experience over with and done correctly.
He does his job (or so I think) and gets me the right UVerse package and helps me set up my phone.
Fast forward to today. I get a bill with an a phone number I’m not familiar with and a balance, including a past due balance of over $ 200. I call customer service, and they cannot figure out why this number with this balance exists. And my worse case scenario answer comes up, «I’m sorry sir, but you need to go back to that store and figure it out». SO, here I go, probably wasting another 4 hours of my life, in that store, trying to figure out who screwed up what.
I want you to know, personally, that I have never written a bad review on Unilocal before, as a member of Unilocal for 2 years, until now. I have lost money, time, resources, and patience with this store and the company. I am a very patient person, whom tries his best to be understanding about situations when it comes to customer service. But this has gone too far, and I feel that AT&T needs to make it right.

Terrible customer service. TERRIBLE. No one greeted us when we came in and never told us we needed a number