Artesian on Westheimer

These apartments are very safe and quiet, there is a great community of people here. The management is still fairly new and has been very helpful in getting us moved in and taken care of. My wife and I have moved around Houston a lot in the year and half that we have been here to find the safest, nicest, and most convenient drive to work; and since we moved here life has been a lot more comfortable and less stressful. So we love it.

I lived here going on 8 months. The staff is horrible they dont really care about what your saying, they just say what you want to hear. I’ve ask numerous times to get something fixed and still nothing has been done. I want to say approximately 8 to 10 times. It’s just excuses after excuses. «We’ll send somebody right out» BS, nobody ever comes. Also the trash compactor is never working and trash is all over the place every morning. So take my advice, the place looks nice but when somethings goes wrong, nothing gets done.

Do noT move here! I’ve been here 3 years and within the past few months things have gone way down. Do not allow the exterior to fool you. The grounds are kept up but that’s where it ends. I’ve had water literally running into my apt. I begged to be transferred (because they didn’t even make an attempt to come see it) and now theres water in the new one. There has been someone in the apartment three times without my permission yet the office seems to have no idea why (see pic of open a/​c door which I do not have a key to open). When I was transferred my mailbox was open for two weeks. I asked over and over for it to be fixed before it was. The pattern is you will ask at least five times (even for urgent matters). After several attempts to get things done (holes in doors, roof leaking water, washing machine not working three times, machine part being left in the middle of my living room), etc. I went to the office to be greeted by the most incompetent manager Jessica because I decided to get out of this lease. She didn’t even apologize for the awesome inconvenience. She initially wouldn’t even look at me. She refused to give me the paper stating I was out of my lease (since they really have no choice) stating she would e-​mail it only and I had to call corporate. Corporate is no better. I called them several times in the last apartment and received no call back. These apartments cost too much to deal with what you have to here. The walls are paper thin. So many new complexes in the energy corridor for the same price or better with specials. Save your money. You can see with the other reviews and reviews on other sites that this place has gone way down. Go elsewhere. It is not the water that is the issue. It is mostly the way they handle things. I literally could not go in my bedroom for over three weeks due to the mildewy smell and the moldy ceiling (pics below). I called the office several times and nothing was done until I finally insisted they must move me to another apartment. So for weeks my room was unlivable. No one has offered reimbursement or anything. BTW my Rent has ALWAYS been paid on time and I’ve never been a problem tenant. In fact with all of the times I’ve had to go to the office, I’ve never had a problem with anyone other than the incompetent manager. All others were at least sorrowful for my inconvenience. Two of te office staff actually had to come do things themselves that maintenance had not done after me asking several times. They do not care!!! They’d rather lose a good tenant and risk these horrible reviews than swallow pride. They sent contractors immediately in the new apartment when there was water (just this past weekend after the rain) because I threatened to seek legal counsel. They even got their legal counsel in it because they know they are in the wrong. I’ve asked for all of my files and they now state I must go through him to get them. He hasn’t responded — lol! This is how they operate. DO NOT MOVE HERE!
Also attached is the door that is still open in which they cannot explain why someone was in my apartment without my permission. It is clear retaliation and they will do you the same way rather than fix things. I never leave reviews but the least I can do is warn you not to be fooled by the outside or the renovations in the common areas such as the office. The pic of the washing machine is how it looked when they gave it to me. Also, the lady in corporate who will probably respond to this was more concerned as to why I raised my voice at her incompetent manager than with why someone had been in my apt. 3 times without my permission (THEY HAVE STILL NOT RESPONDED TO IT). Sorry not able to add photos but they look pretty much worse than the other reviewers’.

Horrible, don’t move here! Management is useless, esp. for this to be a «luxury» apartment complex. The office workers literally change every 3 weeks or so and no one can ever answer a simple question. The property really sells itself, they are nice (as long as you don’t need any repairs), updated, and fairly quiet. Even though this is my 2^nd lease, I can’t wait to move… customer service is non-​existent, trash is constantly overflowing which draws stray cats and who knows what else, the gates have been broken for at least 3 months, the callbox NEVER works, the carpet is thin and cheap. Management/​office staff and their complete LACK in every sense of the word is the downfall of this complex.

For sure I wont be renewing my lease in this property, management is a JOKE.
My garbage disposal was supposed to be fixed 5 weeks ago when I went to them, its been 5 weeks and no one showed up, I go 2 days ago and no one is working in the office and the manager is laughing with someone in her office and there were a lot of people waiting to be helped, I fuss at the manager and told her about the garbage disposal thing and she calls maintenance in front of me to come fix it, well guess what no one showed up and its 2 days since I went their.
ADVISE: DO NOT MOVE IN HERE, I cannot wait til May is here and I can get the hell outta here. AVOID, You pay top dollar for an apartment that is not even luxury and you do not get services or maintenance at all.

I recently just began my application for an apartment and they were extremely helpful the whole time. They had no problem showing me any of the apartments. There was a point when I was confused on who to talk to but that was mostly my fault on misunderstanding them. If these other reviews are turning you away just at least go there yourself and check them out. Really helpful employees

Dont ever move here… we are currently sitting in an 85 degree apt awaiting maintenance. We had to call twice to get someone to finally call us back because our air conditioning isnt working. We were told someone would be here within an hour. An hour and a half later and we are still waiting. We have a new baby who is stripped down to his diaper and have a fan blowing on him. This place is absolutely horrible. We have had nothing but problems since we moved in and it just continues. Do yourself a favor and keep looking. This place sucks. Update… the maintenance man walks in… says Didn’t you notice it before now? Well no we did not, otherwise we would have called earlier. As it was the first call was at 7:15. If he had actually responded the first time maybe it wouldnt be so late now.

The management is a joke, its pretty apartment but lack of management is crazy, they never answer their phone even if an earthquake hit your apartment. I was at the office one time and the phone rang and the lady never picked up I was like why she was like we are busy, that’s so unprofessional. Also the construction of the apartment is cheap and you can hear your neighbors really loud. Over priced is for sure and bad management. When it was Arium and I went to apply the lady was eating chips and doing my application. Now when its Artesian they fired some previous employees but their management is a joke still. AVOID

This apartment is beautiful but they suck when it comes to dealing with issues. I have been reporting my roof leaks for over 2 months and still nothing has been done. Now i have issues with the AC and i am scared if they will do the same. Although i love my apartment, unfortunately they are not timely in resolving issues. the sad part is i have an infant daughter and she having to deal with this AC issue.
I am RIGHT NOW trying to call their line and a recording message is saying the property i am trying to reach is unreachable, please call back and the phone hangs up. FML