Allied Home Warranty

Great experience working with this group. They bent over backwards to satisfy us. Thanks

If ZERO stars was an option that is what these guys would receive. Regardless of their name or connection to NRG, do not trust either of these companies!

I contracted with them Sept 14 and used them first time at their invitation to have my a/​c system evaluated for service charge of $ 60. Guy came out and said A/​c Unit needed to be replaced, $ 5000 including $ 1700 from allied. I said we would get a second opinion. 2^nd opinion was that it was better than fine and in fact well cared for but needed freon. I told Allied and they finally agreed to return the $ 60 charge but nothing more.
We then had the hot water heater go out. called and guy came out and wanted $ 60 plus $ 570 more to replace it (and several parts we did not need.) I said no and so he lowered it to $ 275. I now know it is a scam. the whole deal is a scam to get the initial money to sign up and then have a sucker to work for whatever they can get for more and more. I finally called and asked for my contract to be cancelled on May 10. they said ok but no money back. This was concistant with the rest of their «service». These are crooks. Don’t «save money» by choosing their plan.

I was surprised to see so many people with the same issue related to Allied Home Warranty. I purchased the Water Heater Protect warranty through my energy company, Reliant. I was told that for $ 9.99/mo I would be covered for up to $ 10,000/year with up to $ 1000/​claim. My water heater began leaking and so I called for a technician. The technician came to my home and assessed that my water heater needed to be replaced. He stated that it would cost about $ 1340 for the cheapest brand of water heater and that the warranty would only cover up to $ 500. I called the office to ask about the warranty policy, arguing that I have a contract stating that my warranty covers up to $ 1000/​claim. The first representative basically told me that she was sorry that the person who sold me the policy didn’t explain the details properly. I asked to speak with the supervisor. Though the supervisor was really nice, she stated that I do have the warranty that covers up to $ 1000/​claim however only $ 500 is covered because the warranty doesn’t cover «modifications» which includes things like changing out wires/​hoses, disposing of the old water heater, draining the water heater, permits, etc… Well, why offer a $ 1000 claim amount if it actually doesn’t cover anything. or why not offer repair or replacement up to $ 15,000 if you can actually offer whatever you feel like on that day because of a very vague contract. DO NOT PURCHASE THIS WARRANTY!

They deserve negative stars. Do not buy a home warranty from them you will be very sorry if you do!!!
Our dishwasher broke and they sent out a technician who repaired the wrong part (which by the way it took over a week to do). They refused to pay for their vendor to come out to fix the right part and told us we had to take their cash out replacement cost of $ 269. We currently have an $ 800 dishwasher with lots of extra features etc. They refuse to honor their contract to replace appliance with «similar features, capacity and efficiency.» they never even asked us what model dishwasher we have to come up with a comparable price. their «offer» won’t even cover buying the bottom of the barrel dishwasher with tax, delivery and installation. All we ever wanted was our dishwasher fixed.
Basically their vendor messed up and they were going to have to pay more money to fix it, so instead they just extremely low ball «offer» to replace our dishwasher. (I say offer but in reality we have no choice whatsoever). Now we don’t have enough money to replace or fix our dishwasher. Out the service call fee and the home warranty cost.
Just also to mention Allied has probably the worst customer service I have experienced ever. They do not listen to you, talk over you and have zero concern for their customers. We did nothing to be treated the way we have been.

Allied Home Warranty isn’t actually a warranty. It is a service referral company and the service company they refer, NRG Home Services, is owned by the same company (it says so on Allied’s website). Here is how it works; you pay $ 395 to Allied Home Warranty to purchase their «warranty.» You call Allied when you need service. Allied sends out NRG and you pay NRG a $ 60 service fee ($ 120 on weekends), no matter what they do. NRG then charges you more money to perform the service that you need done. How is that a warranty? You could have called anyone out to do the work, but since you have Allied Home Warranty’s «warranty» you call them, thinking you are getting something special. You are not. Allied’s «One-​page contract» is vague and doesn’t legally require that they do anything. It says «Allied will determine the scope of each claim, whether the claim is covered and whether to repair or replace.» In layman’s terms that means they will determine if it is expensive, whether they want to pay for it, and whether they will actually repair, replace, or deny coverage. They can then just label your problem a «modification» and they don’t cover modifications. Busted pipe? That requires modifying the pipe to fix it and the don’t do modifications. A/​C compressor breaks? Replacing that part would require modifying the A/​C.
How do they get an A+ from the Better Business Bureau? They pay dues. The BBB says part of the reason Allied gets an A+ is because they get few complaints for a business their size. When I filed a complaint with the BBB about them them refused to accept the complaint. It is no wonder they don’t have many complaints, the BBB doesn’t take some of them. Do a search for «bbb buying the grade.»

This company is the PITS. 20 – 30 minute telephone wait time; they never respond to emails even thought they tell you to email them; and the people they dispatch are just as bad, most are F rated by BBB.

Do not purchase their warranty when buying a home. There are better options available.
I have been a loyal customer of Allied Home Warranty for almost 3-​years. During that time, I have had issues with the AC. In 2011, after I generated a service request, Allied Home Warranty dispatched a firm, RLC to inspect the unit. During their inspection, they determined the blower motor was bad and received authorization from Allied Home Warranty to replace it. They replaced it and I continued to have issues over time and had subsequent service companies out either to add Freon or make adjustments.
In January of 2014, the furnace stopped working and after another call to Allied Home Warranty, they dispatched another firm to inspect the unit. During this inspection, it was determined that initially, RLC had installed the incorrect fan that wouldn’t allow the furnace to operate properly. The fan had to be replaced at approximately $ 500.00. Now, Allied Home Warranty states that because the fan didn’t fail within 90-​days of the initial installation, there is no warranty. I’ve tried to explain to them that it is their responsibility to have the correct part installed and not my responsibility to verify that the licensed contractors they use do the work properly.
At this point, they have stopped communicating with me and continue only to dump me in a person’s voicemail. They are more that happy to charge me yearly for the service but not happy to be held responsible.

Buyers of this home warranty BEWARE! This company is a fraud and never wants to fix anything! I’ve been trying since the first of December to get my porch light fixed and still as of today it haven’t been repaired! Please Please Please read this and don’t be a victim of a company that’s a pure scam! It’s bad when your contractors come out and talk about a company that they contracted with such as ALLIED HOME WARRANTY!