AirCon Service Company

I originally contacted AirCon, because, being a business woman myself, when I looked them up in Unilocal,they not only gave thanks for their good reviews, but they also responded to the only 2 unfavorable ones, reviewed the issue, and offer the client a resolution. This resonated with me, it identified AirCon as a company which cares about their clients and reputation. Those of us Unilocalers are too familiar with companies that don’t!!!
On 12/​30, on a cold day in Houston (YES!), I called AirCon at 12:55 PM. At 1:21 PM, Dai Nguyen, the technician, was on his way to my house. I was impressed by his giving me the option of not permanently fixing the problem at this time, with the understanding that the heat failing to start my continue to happen or doing the repair. Thus, bypassing the very common sales pitch! By 2:30, the repair was done, and Mr. Nguyen was gone. I live in large gated community. Needless to say, I’ll spread the word about AirCon around!

Came home after a 2 week vacation to find our AC was out. We called at 3:30 and had a tech there (Jody) shortly after 5. He fixed the plugged primary drain to stop the water leak but couldn’t troubleshoot further until the massive iceberg on the evaporator coil melted. Next morning another tech (Will) arrived and quickly diagnosed the problem. The evaporator does need to be replaced but Will added enough refrigerant to get us through the next few days until all the replacement parts are in.
Bottom line: AirCon had a tech onsite within hours of my call, both techs were very professional and quickly diagnosed the issues, AirCon called with several updates as to when the techs would arrive.
I highly recommend AirCon

Great experience from beginning to end. Scheduler was very personable & was able to get someone out that morning (I called another company & they couldn’t get someone out till the next week). I received a call once the technician was 15 mins away, as well as an email with the tech’s name & picture (being a female, I LOVE that they do this)! Jesse was very nice & efficient, diagnosed the problem, & explained the mechanics of it to me, quoted me a reasonable price, got me scheduled for repair the next day (very important since we have small kids). Before the repair crew came, I received a call that they were on the way. Anthony & 2 other guys (sorry, I forgot their names) were quiet & respectful as they went about their work. They were here about 4 hours. They even swept the floor where they made a little mess. Definitely recommend!

We first used Aircon for one major repair and after that they we started using them for twice a year checks. Techs are thoughtful, knowledgeable, and did something extra to make the system a little better (added a «T» for better drain access). They use good quality parts and do things right.
We switched from another major competitor in the area after the tech we used for years retired. Aircon are more price competitive and no upselling. There may be cheaper companies, but these folks are truly a service where you get what you pay for. We’ve now had 3 different techs and I have liked and trusted all of them. I could not recommend them more highly.

Five stars. On time service, awesome employees!

THANK YOU THANK YOU THANK YOU!!!
Our AC had been out a full week (it’s SUMMER in HOUSTON — that’s INHUMANE) and the contractor deployed by our home warranty company came by FIVE TIMES without fixing the problem. Having reached my wit’s end, I researched and got recommendations for an AC company and decided to call AirCon. The representative on the phone was SO incredibly nice and had a technician out in about an hour.
Our technician, Walter, was extremely kind and quickly found the issue. It was not related to the four things the previous contractor claimed it to be and he had the matter fixed within 90 minutes for just over $ 200. Had I know it was such an easy fix and that that other contractor was going to be RUDE, LATE and WRONG, I would never have waited so long to contact AirCon!
I could not be more pleased with the service received — AirCon is the ONLY place we’ll go for AC needs!

Walter came back to do a replacement of the pressure sensor. The installers who came to get my AC back up (aka Circus Clowns… jk guys) did a quick fix but didn’t have the part to replace it with at the time they were here. It’s been a few weeks since Walter did the final fix and my A/​C is running beautifully. The entire job ended up being less than $ 500. I’m not sure if this gets posted under my initial review but I had gotten a 2^nd opinion from an awful company who said I needed to replace everything and gave me a quote for almost $ 6000!
I love the fact that AirCon wants to build relationships and instills trust and confidence in their customers of their services. I also like the fact that they’re investing in advancing their technology to provide better service. From the first time to the last visit which was over the span of a little less than a month, AirCon had new tablets for credit card processing and to track customer history. I appreciate things like that and see it as a sign of a company who wants to improve.
I will definitely be calling AirCon for any future issues and will gladly refer them to friends and family.

I called them to get a quote on our A/​C and said it was going to cost at the minimum $ 2000. I called a second company and I couldn’t be happier. It was only a flip of a switch. That was our problem. I’m shocked a company could scam someone like that. It’s truly disheartening.

We have been very happy with Air Con since switching to them a year ago. We did have one service issue last year and after speaking with the manager about it he didn’t charge us for the $ 700 part due to his tech not following procedure.
This week our furnace was not working. We called on Sunday and a tech was out on Monday. He needed a part so they ordered it and he returned Tuesday to install it — just in time for the cold front!
Great customer service and highly recommended.

I was very impressed with AirCon. It all started with Kim in dispatch who was considerate in making sure they were able to work with my work schedule. She had a technician, Will, come out BEFORE the scheduled time of 8:00am to take a look at our air conditioner. He was very polite and explained everything to me as to what was wrong. I will definitely refer & recommend AirCon to anyone and I will use them again. Thank you for the awesome customer service AirCon!

Our AC wasn’t cooling the house properly, so we called AirCon. They charged a $ 60 trip fee and then did another $ 40 worth of work. The tech sold us a service plan for $ 10.75 per month so that they could make the unit more efficient. With the service plan, the tech comes out twice a year and does various things to improve the AC system, keeping a look out for needed maintenance.
The AC never cooled the house any better. In fact, we had to call them out again, this time paying an $ 85 trip charge in addition to more $ for labor and repairs. They never told us exactly what was wrong with our unit or why the house was always hot, just kept letting us keep calling them and paying trip charges, monthly fees, and other charges.
We finally called another company which came out for free. They told us we needed more intake vents in order for the house to cool properly, did not sell us anything we didn’t need like a bogus service plan, and were up front about what was going on.
Next time we have an AC issue, I’ll be calling the second company.

Our AC went out and we called AirCon after our usual AC repair company went out of business. They sent someone out to out house right after we called. The technician showed up less than an hour from the time we called the office and he fixed it in about an hour (thankfully, he had the part we needed on his truck). Very professional service. There is a $ 60 service charge to come out. We’ll definitely use them again.

My AC went out in the heat of the summer and it was sweltering HOT! I called AirCon first thing on Sunday morning and was told that it would be later in the morning to early afternoon before he could make it out to my house. The technician advised me to turn off my AC thermostat so it wouldn’t freeze up. The technician called me about an hour later and stated that he was on his way to my house. He came here and fixed the problem. He also informed me that the motor might go out because the air had been running with the broken part, but stated that if it doesn’t go out within a few days, then I would be okay. It didn’t go out. Woohoo! I have yet to have any other AC issues and if I do I will be calling AirCon because they are fast, courteous and the customer service and repair work is excellent. Yes, they do charge, extra for coming out on a Sunday, but I had air by the afternoon so it was well worth the extra money that they charged!

Best AC people I ever met. They do good work too!