ABC Home & Commercial Services

They know what they are doing, inclusive possible problems with other aspects different from pest control.
So far happy with the service and specialist knows what he is doing.

Rep and tech are all A+ dudes, know how to handle and don’t quit until it’s done right. LOVE ABC, I’ve been a customer for 10 years. ABC has been consistently Excellent.

Five stars mainly for Blake. I couldn’t say that I would have stayed with ABC if it weren’t for him. I’ve had issues mainly with billing and after some time, figured out that the best way to track charges was to have them charge me for each and every week’s service.
I was willing to overlook the many issues with billing because Blake just did such great work. I could count on him to show up and if there was any reason that he couldn’t (only once ever), he made sure to let me know but readily re-​scheduled. If I needed to leave instructions about the maintenance, he definitely returned my call. He’s truly conscientious with his work — keeping our pool in tip top shape. But more than that, he is gracious, kind person.
That kind of character and work ethic is something you can’t train a person to have. ABC is very fortunate to have him!

Dont let me down!
Pest control to follow.
UPDATE–
GOOD STUFF. Very knowledgeable. I had a number of quotes from various companies. ABC can in right in the middle on price, but yards above the others in service and information. The rep was great, and the tech was even better.
!!

We contracted ABC for yard maintenance and I have never been so disappointed in a company. They have trouble keeping crews because they over work their employees so each week there is a new crew and no one has informed them of what our contract consist of.
I Have written Raleigh Jenkins owner and «pitch man» twice now and he hasn’t responded but his minions promise to improve nothing changes.
It’s my opinion that they are great at advertising but pitiful at running an operation. No leadership at all.
Beware of using them for lawn maintenance. I don’t know how they are on their other departments but me thinks they are too «diversified» consequently nothing is done properly. It’s very difficult to be all things to all people.
Did I mention that YOU SHOULD NEVER USE ABC HOME SERVICES FOR LAWN CARE.

Had weekly pool service with ABC. Major problems with their billing. Received phantom bills (their invoices don’t itemize visits, and come in batches of services) where the totals charged to my account were not even close to the number of services actually provided. I went so far as to spreadsheet each of their services, summing up totals, and comparing. From September to January I had a total of 4x services that could not be reconciled. I attempted to feedback, and work with their customer service. I did finally get a CS rep to call me back, and she did agree there was something not adding up, she spoke to someone in their accounting and that person was supposed to get back with me. Never did. I tried to follow up with the same run around result. I finally cancelled service with them still owing me over charges for 4x cleanings that never happened. THEN, 2 weeks later I get another charge to my account for another 4x payments. I finally had to get resolution through my credit card provider, who also had the same issue with being unable to get someone from ABC to review and justify the additional charges.
The pool service was not bad at all. The billing and accounting department is going to cost them even more customers if they can’t get their act together.

Like many of the posts below explain in great detail, this will be no different. We had to rate them on Angies List to prompt a return call from a senior manager about being billed for phantom services. The manager urged us to remove the AL post. We said we would revisit the post after «new efforts» were made. When we tried to reach this senior manager again this week to discuss how service had been going we failed. Two emails, two voice messages, and two calls over the course of ten days produced crickets… and they are pest control. In an age of social media it is remarkable that companies like ABC hire fixers to urge consumers to change posts when all we really want is a fix to our customer service problems… good luck if you hire these folks. they cancel, show up without calling, bill for services not performed, fail to return calls and on and on…

A total waste of time and money having Bedbug assessment with the dog and all. The tech was nice and the dog sweet but the outcome was I was bedbug free in my unit, but here we are 2 months later and I am having to treat my unit for the 3^rd time and still being bitten. It might as well have been a social visit for a doggy play date because he left happy and with a FULL BELLY. Scam service

I must amend this review to reflect the outstanding customer service and attention to detail given by this service company. They are understandably a leader in the industry and rightfully so. I do highly recommend using this company. Not only are they passionate about their work but they have a strong presence by their involvement with communities

Started using them just a few months back to service the pool. They are supposed to leave door signs/​hanger indicating service was done. It happened the first few times which would have been my only proof that they even showed up. After a few times, no door hanger and my pool looked like it was not being serviced. Billing was wrong and they charged me for days without service. That took a while to get straightened out and when I finally got that squared away, service was reinstated but pool was just cleaned of leaves and that’s about it from what I could tell. Didn’t see they guy check if the pool was balanced or do any scrubbing. Just this week, I waited and just when I was in the doing chores upstairs for a few minutes, looks like the guys showed and cleaned out the leaves but that was it! It was way fast. And I’m paying $ 40+ per week for that??? I’m definitely going to cancel this service. Waste of money. This should be lower than 1 star. No star more like it. They are not stars on my book.

Called to get an emergency AC repair guy to our place around 11:30. We have a newborn and needed if fixed pretty quickly. We were told the person on call would be here within an hour, hour and a half. 4 hours later… Well, he never showed up. And the girl on the phone was no help whatsoever– telling me she had no idea what happened and had no way to help but could get someone here between 11 and 1 the following day. Such BS.

Randy Thomas does our lawn care services and he’s always polite and courteous. Randy always shares his process and what up coming services I may need due to the changes in temperature.

Right on time! Guess who showed up today — just as I expected?! I didn’t know exactly when but I knew he’d be here soon. Doran was just as professional, personable and dependable as ever. Thanks ABC for being on top of things and knowing how to hire the right people. I hope you take care of him as well as he takes care of you and your customers.

Bill has taken care of my home for years. Excellent customer service and a thorough treatment of my home and yard is consistently delivered.
Bill is always on time, friendly and knowledgeable of the crazy bugs we get here in Texas. He has helped us stay bug free for years. Bill’s attitude of service is why we stay loyal to ABC. Thanks ABC Home and Commercial Services, you ROCK!

Was home for a change and it happened to be a day when ABC was coming to do the pest control. Bill is our technician and he is the reason I am giving them the 5 stars. My wife had told me about Bill and how good he was and this was my chance to see him in action. It was nice to see someone take pride in their work and do it right the first time. I remember seeing the way my old company did things and it is a night and day difference.

I will point out that today I received yet another bill from ABC. It was issued on ⁷⁄₂₁ six days after I was promised for the third time that I would not receive any more bills for a service I have tried to cancel since February. I have never seen the likes of this level of incompetence. It is unacceptable.
If this goes to collections because of your company’s lack of attention to what should be a routine circumstance, I will be taking the heat for something that is entirely out of my hands. This is not fair. It is unethical.

Do yourself a favor and find another company, this place does not care about you as a customer.
I could type forever but I’ll keep it short: they never keep their scheduled appointments, they just quit coming for scheduled service and when you call to find out why, they have no answer and the wait time to just to speak to an operator who knows zilch is ridiculous. Wait time is 10+ minutes per call — this morning I waited 12:45 for someone to pick up, then another 4 minutes to be transferred to appropriate person. Once on with her, she put me on hold for another 3:10 to verify her schedule. Maybe they should think about hiring more employees, this happens EVERY. SINGLE. TIME.
We had them come treat our yard for weeds and the stuff we bought at Lowe’s was more effective than the product they use, we are still consistently fighting weeds every single month and they’re advice/​response is «we don’t know why it’s not working, we’ll send out a technician.»
Save yourself the headache and time of dealing with them, they are bad news.

In all fairness, I have had issues with ABC like some of those mentioned below. Their pest control contracts are opaque, at best, and I had an unexpected surprise, too.
However, when it counts, ABC is the best around. I had an A/​C issue at my house. After calling another lying, crook, shyster company (Abacus), getting a ripoff price quote with virtually no inspection, I called ABC. The tech came out and was extremely friendly. He thoroughly checked everything out, explained and SHOWED it to me. Their prices were a fraction of the other guys for exactly the same repairs. Not to mention, the tech was one of those guys you actually wanted to do business with. Every time I deal with an ABC tech, every SINGLE time, they are super nice and very competent.
They have a few issues in the back of the house, but on the front line, their service can’t be beat. I trust these guys to help me when I need it — big props.

Have used every service they provide (I am a pioneer of customer loyalty and I wrongly thought that it would be easier to get everything from one company than scatter the services to many) and ran into trouble with every single one, apart from Pest Control. Billing is horrendous and you owe them money just because they say so, not because they render services they promise. It takes a whole week, three phone calls, and a chat with the manager to get any of the recurring services (pool maintenance and lawn maintenance are the worst) cancelled and you will never get a refund for anything you paid for and never saw.
Customer reps on the phone are plain rude (apart from Daphne, the only sound, reasonable and nice person I have so far spoken to who was not an initial sales person) and never address the issue that you are enquiring about.
Managers seem to always have other important things to do rather than their jobs (which is lovely, taking into account that they ask you to pay for everything in advance) and always forget to do what they promised to.
The warranty is never honored without a lawsuit or a threat of one, which is very convenient if you wish to train your lawyering skills.
Shame, really, taking into account that they are one of the most expensive companies on the market and theoretically should deliver.
Would sooner recommend moving into a flood plain exposed to annual forest fires than using ABC.
The A/​C and Pest Control people deserve more than two stars but the rest earned minus two, hence the mean.

Don’t not hire this company!!! When I first move in to my house I hire them to cut my grass n clean my lawn. I have to cancel them after a month of service because they did not not do a good job. After calling cancel the service, they still would come to my house. When no one was at home and live an invoice. We keep on calling and canceling but they still come. I have to chase there
Worker of my property. After 3 month of dealing w them on the cancelation. Today 3÷27÷20 014 receive another phone call saying my bill is much hire. They seen then is 5 more invoice… Wtf!!! I know that is not true because seen I cancel them I have hire a new company to come. They are a scam!!! Stay away!!! If they say they have cancel your service learn from me get proof have them send and email to u!!!

This review is for the initial home consultation only.
My inspector was the nicest and most professional out of all the people I dealt with. (The Orkin inspector didn’t even have proper pamphlets and didn’t give me a professional written estimate.)
Background info:
My house has been inspected by Terminix, Orkin, ENNK Pest Control and I received two additional over-​the-​phone estimates from other companies without an inspection. So that’s a total of 6 estimates… I hope I did all my homework!
The low down:
I considered initial and maintenance costs vs. service provided.
Ultimately I will hopefully be getting more bang for my buck with ABC. They will treat the termites and other pests inside and outside the house, plus service my AC unit for a better price than all the other companies I dealt with that were only treating for termites.
I hope I didn’t/don’t get screwed…
On the bright side… I have cameras all over my property to catch any «misunderstandings».;)

They over promise and under deliver. They have a 30 day guarantee but they never come back. Reps that show up to your house are basically salesmen. Once they get paid, they won’t work to keep your business. No wonder they have to market so much. Won’t use again. The two stars for showing up on time

At first i had issues with getting ABC to come out to complete the work, but once they did, they fixed all the holes where rodents getting into my house and Karmetheus Washington did excellent job on pest control for me. He was only person to finally get rid of all the roaches in my house.

I wish, oh how I wish that ABC would just disappear from my life. But they always seem to come back… like a cockroach.
I returned home from an emotionally exhausting trip home (bro deployed to Afghanistan) to see an ABC invoice shoved into the handle of my front door. I might have let a «What the *%^#?!» It showed that someone came by my house to spray that morning but couldn’t because everything was locked and I now owed them $ 78.05.
So I called.
First, the customer service lady was friendly. Hooray for a Christmas miracle. I told her my contract had ended in June, why did someone come out to my house 6 MONTHS later to spray, did not call beforehand, and now I owe them money. I tried to stay calm. She looked up my account and told me yes, my contract ended in June but TECHNICALLY it doesn’t end until the my husband or I called to verbally say we no longer needed their service. WTF. So I promptly told her to consider this my verbal confirmation that we definitely did NOT need their service anymore. She then asked if I wanted to pay the bill over the phone.
I lost it.
I told her how on earth should I be charged for a service that wasn’t even performed, that’s just plain wrong. She continued to tell me that since the contract wasn’t verbally terminated, someone would come out every other month to spray and that I needed to pay. I replied that no one has stepped foot on my property for 6 months, I’m not paying. Then I cried. Yep. That happened. Between the pregnancy hormones, the fact that I had just said goodbye to my brother, and then this crap, I just full on let it out.
She said she would see about erasing the charges. And that my contract was terminated.
I want to squish this company like the pest that it is.

Run like the wind. This is the second year I’ve tried to hire them to put up holiday lights. Horrific service in the central office — they don’t show up when they say, and after the fact they just say «sorry, we were busy». I mean, really. No, 3 days later than scheduled isn’t what I paid for and isnt’ what I want. Then they have the audacity to try to upcharge me. Steer clear.

We initially needed pest control services & quickly found ourselves in need of more.
Our story:
We found an opening above our front porch awning where feral cats had been getting in & out of our attic. So I made a phone call & asked if ABC could fix this problem or direct me to someone who could. They sent a salesperson out the very next day to assess the situation & perhaps offer a remedy. Remedy was given & price offered was reasonable. Technician came out to complete order. (And this is where they lose a star) Initial technician did not properly seal opening & told my husband it wouldn’t be permanent resolution. Excuse me, what?!? So I called ABC back & requested this to be fixed. They sent out an amazing person to properly close off the opening; which is what we initially agreed upon with salesperson. The technician sent to fix all is Joel, & he has been so great! From sealing off the hole to baiting the cages to getting the cat out of our attic. To you, we are thankful! To ABC, you need more employees like Joel. He is the only reason we kept our services with you. So Joel, thanks! You rock :)

I subscribed to their pest control and lawn care. At first it appeared to just be a communication issue. then i found the guy who was supposed to be handling the services was appearing at my home at random times whenever he pleased. Don’t get me wrong, the lawn care was fantastic. just the pest control was not pet friendly like they said it would be and that lawn care… ended up costing over $ 300. I got pest control once and cut grass once. I got a nagging retard who kept showing up unannounced. I asked for a refund. I am still waiting.

I have to thank ABC for their fast and excellent service when repairing my Air conditioning. I had Alexander Parada as a repairman, and I can’t thank him enough. Alex spent 3 hours searching for a replacement part for my furnace. He was able to find one (which saved me the $ 2700 it would cost to replace the entire unit) and repaired my A/​C that night. Thank you for the quick and excellent service!
Christopher Haught

I am a ABC Pool Maintenance customer. Since I have had them the pool has never been properly balanced, they continue to break equipment, spill chemicals on my decking (staining it), commonly green and filthy. My yard has dead patches from chemical spills and then being washed off into the yard. When they service the job is never done in it’s entirety, sometimes they’ll brush, sometimes they’ll balance, and depending on who comes out they’ll add chemicals… They are unprofessional and argumentative. They lack a serious understanding for customer service and are «never wrong» the customer is always wrong in their eyes. Hard to agree, when the customer does nothing but attempt to trust a company who charges $ 50 a week to maintain a simple pool. The staff is unprofessional and careless. It’s a shame that the rep this company has carried for so many years is all but diminished down to just a clever jingle and nothing else… reviews speak for them self.

You know when you date someone for a little too long and then look back on the relationship and say, «Man, what was I thinking?» That’s kind of how I feel about ABC. I used ABC when they would stop by my house quarterly for pest treatment. What initially irked me is the plan I enrolled in required a contractual minimum of 4 treatments, each of which ran $ 115 – that’s a pretty big financial commitment over a year, if you ask me. But, hey, my house is 70 years old and figured as such there would be tons of places for the critters to get in.
For the most part the treatments were as advertised, the serviceman (who was really, really nice, actually) would come in, do a spot check for signs of pest intrusion and then discuss them with me. From outward appearances, though, it seemed like the inside treatment only consisted of dropping a couple «Combat”-style baits around problem areas like the kitchen. Now, he told me the serious treatment goes on outside because that’s where the problem really begins, but still, I guess I hoping for something a little more draconian. As for the outside treatment, I think he just walked around with a little pump-​sprayer thing and sprayed areas around the foundation of the house. I’m sure he was using some great commercial-​grade stuff, but the whole process was done in about 20 minutes. .. for $ 115.
As for results? Well, it’s hard for me to say as I still noticed roaches and ants infiltrating my house. Would it have been worse had I not gotten the treatment? I don’t know, but if you’re expecting your home to be totally pest free after these treatments (which is what I was hoping), you’re probably not going to get it. You can ask ABC to come out again in between treatments (which they will do for free as long as you’re under a multi-​treatment contract), but it’s all such a hassle, and you feel like you’re getting nitpicky (pun alert!) for having them come back out if you see one roach. Plus, the people I spoke to must moonlight as travel agents because they sent me on a guilt trip when I would request a complimentary service call – they would say something like it’s normal to see more pests right after treatment or after specific events (like a rain storm).
In general, though, I am not a fan of ABC’s business practices. First, the multi-​treatment contract reminds me of a gym membership – it will continue ad infinitum unless you explicitly tell ABC that you want to terminate it once you’ve met your contract requirements; to be more customer friendly it should just self-​terminate. Also, ABC will do an outdoor treatment even if there’s a 100% chance of rain 5 minutes after they’re done – it’s like they don’t care that all the chemicals you just paid for are going to be washed away into the storm sewers (itself a scary thought) – you have to call them and tell them you want to reschedule because of rain.
And apparently, when you call them to «cancel» an appointment, they inexplicably consider «cancel» to mean «automatically reschedule for another date” – you have to tell them that you want out of the service contract completely for them to not reschedule you. This was a huge issue for me because I canceled the same appointment THREE times, only to have the guy come out anyway and drop an invoice in my mail slot. I was supremely pissed at this, at which point the ABC person told me about the «in our world, cancel doesnt REALLY mean cancel, it means come again another time…» Luckily they didn’t make me pay for it when I explained to them the problem.
Lastly, NEVER NEVER NEVER leave ABC a voicemail. I couldn’t call them during business hours so I would leave messages for them which the recording assured me they checked every day. I even asked ABC to call me back to confirm that they had received my messages (appointment cancellations). They never responded to any of them, and seemingly ignored my cancellation request.
All in all, ABC seems like a dysfunctional company at a corporate level. All the individuals I worked with were nice enough, but something not working at the top. Which is too bad, really, because I wanted to use someone local for my pest treatment instead of like Orkin or Terminix. But I think ABC is getting a little big for their britches these days, so I’m taking my business elsewhere.