5401 Chimney Rock

First of all I want to thank the many of you for taking the time to write reviews as you saved me from a terrible mistake moving to this property. I have to believe that those writing positive reviews are friends of management.
Lets just start for a moment that IMT management is running quite the scam. So they gave me the brochure with the apartment models and the rent prices, my question to them was can I see the apartment that is for rent before I agree to pay the fees to hold it, the response was i had to first pay the fees then I could see the apartment WHAT! This is the first part of the scam as if I did not like the apartment I did not get even the deposit back. What they show you is a well furnished model apartment with all new appliances (I will get to this one). They may also show you, with much push back, where available units are located and they may show you another unfurnished one, do see this one (you will understand my next comment on appliances).
So here is what got me: I decide to rent a unit that you cannot see yet (OK bad move) but i liked the location of it on the property. Here is their deal with the appliances, some of the apartment have updated appliances (apparently management does not know which ones have updated appliances, cant believe i was falling for this one but it was just a short thought) if you are lucky and the day you move in and YAY the appliances are new and your monthly rent will be the same. Here is the scam, if you move in and you have the appliances from the 70’s one unit I saw looked like it had the first micro. WELL if you want any updated appliances they charge you an additional 30 a month with your rent, that is 30 for a micro/​oven range set, another 30 if you want a new fridge another 30 for updated washer/​dryer, so yes add up what you thought your rent would be to a possible 100 dollar hike because unlucky you moved in to the wrong old everything unit. (Amy from KPRC should check this one out).
The good news for me was I canceled payment for the deposit and admit fees but lost the 35 app fee but I feel like I really got lucky and dodged a bullet here.
Like the other review IMT your script response is noted

Nothing gets your Blood Boiling more than taking Cold morning showers for 4 straight days!
Just as it was during the Thanksgiving Holiday… no Hot water. Oh wait, the Holiday was worse because I had out of town guest who woke up a couple of days to NO water at all.
This time management has ALLOWED us to have cold to barely lukewarm water for 4 days which translates to catching colds, UN-​sanitized dishes, etc. We have NOT received any notification. This happens so much that I’m shocked that people read these reviews and still move in here?! Maybe they think these are isolated situations but sad to say, that it’s not.
The water issue and managements neglect in communication is CONSTANT!
Time for the tenants to meet and bring in outsiders to troubleshoot this continuous issue. Rent time is upon us and as always, they will require the full Water Bill to be paid by the tenants. That’s such BS and we need Isiah Carey and Emily Akin from Fox News to here this!!!
Tenant meeting coming soon!

Horrible place guys. Do not live here. As a resident they towed my car for no reason !!! It’s true!!!

First of all I like to say I ONLY GAVE IT 2 STARS FOR LOCATION AND SAFETY, that is the only good thing about this place, so let’s continue to ALL THE CONS
1.ROACHES, look at my picture and it will say it all. If you come from a third world country this might work for you. if you dont mind leaving a putting food on a plate from the stove and turned around for LESS THAN 5 MINS and a cockroach is already crawling on it and pooping on, then by all means move in
2.OFFICE MANAGEMENT ARE RUDE, theres a Hispanic lady who grins at you right when you come in and she told me I go in there too much when isn’t the coffee for residents we do pay almost 1000 for roach infested apt. they get mad when you come in and bug them while they’re watching Netflix and Facebook with they’re earphones on during work hours. we didn’t get a welcome basket and right after we moved in I saw someone get 1 and asked about it and they said oh we didn’t have it in stock
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3.FLOODING, all cars flooded on the memorial day flood except the trucks and suvs.
4.UNFAIR, they said I couldn’t put direct tv and now my next door neighbor has it.
5.PARKING, better be home by 8pm to get a spot trust or u will walk half a mile, not enough visitor parking. They remove the handicap parking for reserved people who pay extra it was really sad to see a man with a walker walking a quarter mile to get to his apartment.
My sister lived here for 5 years before me and her apt had coachroach all over the place even inside the fridge but she was never home to care and I moved here because it’s my first year in houston and I wanted somewhere safe and close by and I thought I could overlook the flaws but i realize I rather doubt with crime then this unhealthy living situation. trust me save yourself a headache and pay a little more for a nicer place or live a little further

This complex will nickle and dime your for every single thing. I was sick for the weekend and just had a baby. I left my trash on my patio for TWO days because I wasn’t able to walk to the dumpster and throw it away the apartments charged me $ 50. I asked to have it removed and that I was going to throw it out today but I was told no they cant because if the show leniency to me they will have to show it to everyone… I try not to rate negative things about this complex but today I just had enough. They even tried to charge me $ 50 in the past for having a chest in my kitchen window and said because it was not window appropriate they had to charge me. they did remove that charge and now because they let me get by that one time they cannot excuse the charge this time. it really sucks that they look for every reason to get money out of there tenets… Even the security is horrible they let pretty much anybody in the complex without ID… i’ve seen this happen numerous time they just open the gate and let them in. and lets not get on pest control ROACHES EVERYWHERE… ALSO PARKING IS HORRIBLE they have people saving parking spots. even as a resident i waited for a parking spot to be available and once available another car Zoomed in and took the space i was waiting for. I must say I have always had a problem with the staff there EXCEPT the maintenance staff. They are extremely friendly and very VERY understanding.

Roaches and Rats!
I had posted a review a few months back thinking it was a great place… mmmm not anymore! I feel bad for my friend living here… She needs to terminate her contract soon for the sake of her baby!
I should post a picture of the roaches I’ve seen at her apartment… You pay so much for place like this? Maybe the Health department or someone working with the Fair Housing Laws should stop by. Maybe by then something can be done!

I thought I was going to love moving to these apartments. Yes, I read the reviews and I saw the lack of positive feedback but I just assumed they were written by bitter tenants or hateful people. I know see how dangerous assumptions can be lol.
I applied and paid my $ 35 app fee plus my $ 50 deposit and was notified maybe four days later that I was approved for the one bedroom with a den and it would be ready for move in Dec 15^th. A day later, I received another call stating that my apartment had been leased online and I would be moving into another unit similar to the original apartment. My leasing agent said she’d email or call me at the beginning of December to show me my apartment once the current tenant had moved out. I was beyond excited and started preparing for the move.
Around the 8^th of December, I realized that I still hadn’t heard from the leasing agent so I gave her a call at the office. I was told that she was gone for the day and would call me back the next business day. Two days later, I got a call back from her. She told me that she’d forgotten, then said «well, I didn’t forget» and stated that she thought the previous renter had turned his keys in late so maintenance might not have the apartment ready on time. She told me she’d speak with the maintenance team and give me a call back to let me know when I could come look at the apartment and sign my lease.
I got a call on the 16^th, one day AFTER my original move-​in date, saying that the apartment was ready for viewing but wouldn’t be move-​in ready for another couple of days. At this point, I was so fed up with the changes, playing phone tag and the sheer feeling of being forgotten about that I decided not to move there. I don’t know how great or awful the apartments are because I never saw the inside of one but I know that for the amount of rent they’re charging, the office staff could be a little more on top of things. Hope this helps someone, and I hope the office staff see this and learns from their mistakes.

If I could give a 0 rating, I would. They don’t even deserve 1 out of 5 stars and that’s only from living here for 2 months. You know the apartment/​apartment complex is bad when you can’t even stand living there for 2 months.
Let me list the reasons why:
1) They put me down for the medium sized 1 bedroom apartment when I originally decided to rent here. I decided to call the office after a few days had passed and I hadn’t gotten any information about the apartment. It took an hour, talked to multiple people, and had a few hang ups before they told me that apartment wouldn’t be ready and I would have to downsize. The small 1 bedroom apartment is 100 sq ft smaller than the medium and was only $ 70 cheaper a month. Not worth it, but they gave me no choice.
2) I was told a rent price and then went into the office to pay my rent. The price they made me pay was $ 20 more a month than what they had originally told me.
3) I went to go look inside the apartment before I moved my stuff in and killed about 12 bugs in a 20 minute time span.
4) DO NOT believe the pictures of the apartment on their website. It’s false advertisement when you see those pictures and then walk into a kitchen that hasn’t been updated probably since the apartments were originally built.
5) I moved into the apartment and the A/​C wasn’t working. I called into maintenance to get someone in their to fix it. They continue to ask me if my breaker is turned on and my thermostat is turned on — seriously? How stupid could you be to not realize those things weren’t on before you called to get it fixed?
6) The first week I was there I killed about 30 more bugs. They were mostly all the same bug — water bugs/​cockroaches. Disgusting. They sprayed my apartment to kill them and it didn’t do anything. So I purchased every at home bug killing kit possible and did it myself.
7) Apparently when you sign your lease you sign over your life and all the money you have because of the apartment staff being idiots and the problems that come along with them and the apartment.
8) Maintenance staff is slow. It took a MONTH to fix my washer. A MONTH! What’s the point of even having a washer/​dryer in the apartment if it doesn’t work?
9) You need to be careful when it’s dark and you can’t see what the painted cement says on the parking spot, because not all reserved spots will have a SIGN in front of the spot and they will tow you without warning or even telling you your car was towed. Imagine walking out of your apartment the next morning and not knowing if your car was towed or stolen. Honestly I would not be surprised if my car was stolen at this apartment complex with all the sketchy people.
10) If you need information you need to go into the office. DO NOT CALL. Calling will get you know where because all of the employee’s are idiots and do not know what’s going on. It took be 3 days of calling and talking to multiple people until I could figure out how much I had to pay. I didn’t figure out how much until I actually went into the office. Office hours are horrible and are only open during hours when normal people work. I was forced to pay rent 3 days late because the people in the office could not give me an answer. So thank you, stupid employees, for my $ 50 late fee. You’re also welcome for the money and I hope you put that money towards fixing your horrible apartments.
DO NOT RENT HERE!

Worst place I have ever lived. Total crap. Office is full of liars. Roaches, mice, etc are common place. Drug deals in common area occur frequently. Pools are discussing, unless you like fat people screwing in them. Wouldn’t recommend this place to anyone.

I recently moved out of an apartment at 5401 Chimney Rock Apts. I lived in that apartment for almost 8 years. When I first moved in during the housing boom in the mid-​2000s, I was charged a $ 0 security deposit, as part of a move-​in special and my prior rental history. Throughout my time here, I loved the size of the apartment and I enjoyed the close proximity to major highways, shopping and several grocery stores. With that convenience comes traffic congestion and getting out of the apartments in the morning can be a hassle, especially with the recent construction on the 59 feeder road.
At the beginning, there were workers in the office who seemed to be competent but, as of late, the staff has become younger, more unresponsive and lacks the skill or drive to follow-​up on your requests. More times than not, I had to beg and plead for any upgrades. In the entire time I was there, I had to coordinate any upgrade requests as part of lease renewal. Unfortunately, there were no paint touch-​up services and I probably had 3 carpet cleaning services, two of which I paid for out-​of-​pocket.
In the nearly 8 years I lived there, the only things replaced by the apartment community were:
* Faux-​wood, vinyl flooring in the kitchen, entry and one bathroom
* New stove and range hood (three years prior to my move); I also received a «new» fridge that was moved from another apartment
* New set of mini-​blinds in the living room and bedroom
Since the apartments are thirty years old, there are lots of modern conveniences that the apartment lacks and I had to finance some small upgrades, which included:
* Stain for the kitchen and bathroom cabinets
* Kitchen cabinet hardware
* Fresh paint in the bathroom and dressing area hallway
* Bedroom ceiling fan
* Reinforced closet shelving
I had a multitude of neighbors over the years, however, there was one constant: my crotchety older neighbor upstairs. When I first moved in, I was greeted by a housewarming gift from her and she became the bane of my existence. I frequently had the cops called on me for one unwarranted reason or another. I complained to the office and they never seemed to get her under control. Our «War of the Roses» eventually calmed down and I even started helping her with groceries, packing for hurricane evacuations, etc.
Here’s the things they won’t tell you when you go on the tour that you might want to look at:
* Parking can be a bit ridiculous and you may have to park a ¼ of a mile from your apartment (reserved parking is $ 40 a space)
* During heavy rainstorms, the front and back gates tend to flood
* Some of the buildings on the property have foundation issues; my bedroom door wouldn’t close completely and the water in the tub drained very slowly
* At one point, your car could be towed very easily by tow-​happy wrecker drivers
* They won’t accept your FedEx packages in the office
* There are kids who play soccer in the parking lot amongst cars; I’ve called the office to report it and they’ve done nothing to quell it
* There are close to 900 units in the apartments – imagine how well an office staff of 6 can help you with your needs, especially when they are nonchalant
* The washing machine included with your apartment’s rent is a stackable; it takes about two hours to dry one load and your bathroom becomes dusty and hot, as a result
I eventually got in a serious relationship and there was little incentive to continue staying here because there were more negatives than positives. The final step was when I got «approved» for a new dishwasher because the current one stopped washing properly. I was «approved» around October 2012 and until I moved out in April, it was constantly on «back order» or en route to the property. I called every few weeks and no one could ever give me concrete information. I just eventually decided to stop calling.
The final straw for me was when I decided that it was time to move and I needed a smaller lease timeframe to coincide with my partner’s expiring lease. I called the office at least 4 – 6 times over the course of 6 weeks to see what kind of short-​term lease I could get, that wouldn’t bankrupt me. After repeated unreturned phone calls, I eventually called the regional manager and she was able to help me out. As part of the new short term lease, I had to pay approximately $ 150 extra per month, which was about half of what they wanted. Of course, the nail in the coffin was the extra fees added onto the new lease, including a $ 2 per monthly invoicing fee. Yeah, $ 2 a month to send me a bill.
At the end of the day, this might be a good place to stop before you move on to something bigger and better.

BIGGEST DOWNSIDE — 2 Choices in internet/​cable providers — DO NOT GET WAVE VISION!!! My Internet works every few days it’s horrible.
I’ve lived here since February of ’12 & I like it. The complex is quiet. I feel safe. It’s gated. Its clean! There is a convince store on site inside the complex the ladies are sweet there & they have everything!
When moving to an apartment I was afraid of bugs or mold — nothing.
It’s really affordable too!
I live right by a pool & only once was there an issue where kids were jumping off the roof, I called the girls up front & the kids haven’t been back.
An ice cream man goes around a couple of times a day too.
Every time I’ve called about a problem it’s been fixed. (Like my AC was plugged — & our light & outlet didn’t work) but it was all fixed that day.