24 Hour Fitness

The «Pool /​Sauna /​Steam Room» area is finished (was under construction on my last visit)

I never post on Unilocal… Never. Arguably the worst gym in Houston. 30% of the equipment is broken or in need of repair or replacement. I’ve been a member here a couple years, and know one gives a shit about making this place nice again.
If it was my business, I would make changes today. Location is the only reason to sign up here. A gym has one responsibility to the customer… Working equipment.
24hr corporate needs to take over the management of this place.

Okay, I wasn’t going to write a review and just suffer through to the end of my membership in April. However, I just noticed on my bank statement a yearly «maintenance» fee I was charged (small print in contract), and that did it. A maintenance fee? When I called corporate, they said this was to maintain and repair the equipment and facility. This facility has broken, rusty, creaky machines everywhere! The bathrooms are DISGUSTING. I watched a cleaning person wandering around the women’s locker room like a zombie with a dustcloth while the toilets had pee on the seat, were clogged with feces, and had no toilet paper. Most other gyms have individual shower areas where you can put your bag and clothes, and so the common floor area is dry. Not this one. It’s a big tiled community area and people throw their towels (and whatever else) on the floor — there’s nowhere to put anything. And the whole area’s always wet, with big globs of hair on the floor. Also, you have to go to the desk to get towels (even though there are towel shelves in the bathrooms — they don’t stock towels there anymore). I opened one locker to use it and it had someone’s old, rank workout clothes in it. A week later, I tried the same locker… same clothes, even ranker. I won’t open that one again! I asked why the scales were out in the gym rather than in the bathroom (like most gyms). They said that’s where the people want them. Baloney. I will keep going here because I am paying for it (until April) and I am trying to stay in shape. But I avoid touching as much as possible and pray that I don’t get a disease.

A great gym! I like that towels are provided and I LOVE the steam room, cycling classes & weight machines. This gym is close to home for me, so location, location, location is perfect! 24 hrs? Sure, I’ll take it!

This gym gets the job done. I have never had to wait for a cardio machine and they locker room is always (pretty) clean. They always have clean towels. Sadly, the classes they offer are sparse. For a gym with such a huge membership they should have a packed roster of classes to choose from. I sadly find myself having to drive to the Galleria or Rice Village location to make a class.

Solid gym facility in the midtown area — this facility in particular offers some of the better classes and instructors within the 24 hour Fitness Houston area and some of the better class schedules. As far as facility amenities, the pool is relatively small, but it has almost everything else you might be looking for in a gym. Overall, I can’t complain except that I should be going more often than I am going.

This 24 Hour Fitness is pretty clean, they have a pool, sauna, steam room, weight room, a whole floor dedicated to cardio machines, a basketball court, spinning room, yoga room and about everything you can think of. Some people don’t like that the pool is not Olympic size but I think the 3 lines in the poll that is there should be good enough honestly.

Equipment like the quad extension, calf extension and triceps press have been broken for months, the A/​C leaks next to the free weights and gets the floor wet, which is ironic because it feels like it’s 80 degrees upstairs any time of day. Parking is also a mess and they are constantly doing repair work on the lot. Compared to the other 24s I’ve been to their quality is the worst I’ve seen nationwide for a supersport.

I’ve been going to this location for about a month. Equipment is good and there is plenty so I never wait (I am usually here at 6:30am though so that might be a factor). However, they need to get their upkeep and maintenance schedule figured out. Showers sometimes have empty soap dispensers, bathrooms and showers went out of order more than once, etc. All this in the one month I’ve been here. Management: please do something about this. We pay membership fees to get a properly operating gym, with functioning showers and bathrooms.

Everyone here is super friendly and nice! I just joined but it’s a drastic improvement from the other gyms in the area I visited. I look forward to working out here.

I honestly was so hesitant to join this gym. The location is perfect for me, and I got a discount through my insurance and had a lot of amenities listed on the website so it seemed like a no brainier…
Then I read the reviews…
I’m sort of a research whore and this really turned me off and I let it go for months (I was also procrastinating and just kept eating pizza and tots) Then I got a new roommate and she told me how much she liked it and just to avoid it from about 5 – 7:30. So I said screw it and joined. I did it all online, no hassle, got my discount, and went in to workout the same day. I was really pleasantly surprised. (Went around 8pm) The bathrooms were clean, the machines I came across were all working, there were towels, and the people were really diverse. Being in midtown/​downtown I was worried it would be a ‘see and be seen’ super fit type gym but they have all ages, all sizes, and all levels. I never felt intimidated or that I was being judged… (Some gyms make you feel like an idiot, I think so anyway) and the few classes I’ve gone to have been diverse and encouraging as well.
I did make the mistake of trying to get there around 7 and circled for 25 mins just trying to find a spot. I barely made it for a 7:30 yoga class. I can’t imagine what it’s like at 5:30 or 6, so I just stay away. But if you don’t have the flexibility of going outside of the after work rush hour times, you may want to re consider or at least try it for yourself to make sure. The mornings however, I’ve never had a problem parking 6,7, or 8 am… So there’s no morning rush hr, which is nice! Three months into my membership and I’m happy.

This gym has relatively disgusting bathrooms, the parking situation is very bad (not enough spots in the parking garage, and they always run out of towels at peak times.
The pros are the view is pretty good and if you come during non peak hours you can get in and out pretty quick.
The staff do not seem to be of very high quality. Many new staff members are clueless about the needs of the clients/​members around them.
Overall, it’s close by and I travel a lot so 24 hour fitness works for me.

I wish I could give this business ZERO STARS.
The two young spanish girls, one was named Rice or Reece and the other refused to tell me her name, behind the counter were being very discriminatory by acting as if there is no such thing as a Trial Membership or a Guest Pass.
I lost the Guest Pass and I was told by Louis to come in and show my ID and I would be okay.
The little girl even had enough stupidity inside her tiny brain to tell me that I was probably given the wrong information.
PJ, a counselor came and spoke with me and listened to me describe what the problem was, he spent some time looking on the computer for my name. When I asked what the young lady’s name was, he ignored me and deflected my concern by saying he would talk to her. That’s not what I asked him. I asked for her name because I wanted to report her to the owner or the corporate office, which ever would get her reprimanded. PJ looks like he might be spanish as well.
I was going to upgrade my trial membership to a regular membership but not now.
I called the corporate office in San Ramon, California at 925.543.3100 and spoke with Patty. She was very attentive and professional. She told me the head manager, Raymond, would call me.
On my way out, PJ totally ignored me, he didn’t try to apologize or anything.
24 Hour Fitness should learn to be careful because they will get sued eventually for giving unequal treatment to different people who happen to be different races, i.e. white and black.
24 Hour Fitness should be careful about who they place on the front counter because this can have a direct impact on the success or failure of their business.
I’m going to leave several tips about this place.
24 Hour Fitness must fire those two knucklehead girls working the front counter.

For 10 years, I worked as a group fitness instructor for this company. I was super excited when the Midtown location opened as I would be anchoring a prime time Monday night step class. I taught there exactly one year, and I loved my stepping crew. They were the most loyal, dedicated, and wild group of people. So this review merits a 1-​star rating just for them, wherever they are!
In the year I worked at this club, it spiraled downward faster than a Kardashian marriage. The parking situation was so poorly designed. Hardly enough spaces and ample opportunity for a parking ticket. Within 2 weeks of opening, the bathrooms were a cesspool (oozing soap dispensers, toilet paper streamers on the floor, un-​flushed toilets, lack of toilet paper & seat covers). Clearly I expect members to clean up after themselves, but every gym must have janitorial services. During my tenure, I never saw anybody with a mop or sanitizer. The gym generally smelled like bad diaper with a splash of cologne, no doubt because of the bathroom biohazards and moldy vents many have noted. As others have also pointed out, the broken and shortage of equipment was a common thing. And no free towel service for a ‘deluxe’ gym is completely absurd. I never had an issue with the personnel, but I worked there and had a decent rapport with the front desk staff, manager, and trainers. Yeah, it was always crowded, but lots of gyms are jammed pack during peak hours. Although the overcrowding is even more frustrating when the equipment you want is either broken, M.I.A., or being fiercely guarded by a guy checking his Tinder profile between sets.
24 Hour’s business model through my eyes looks like this: they do an outstanding job getting a facility up and running, and drumming up enough excitement for people to join. as the club begins to deteriorate, they put forth minimal effort to address problems. they force more cutbacks instead of finding a balanced way to maintain an investment that services thousands of members.

— Best days to go are Friday, Saturday and Sunday.
— During rush hours, expect to spend at least 15 mins to find parking at garage.
— changing rooms are unusually small compared to how big the gym is. Again, expect to spend long time to find an empty locker.
— men’s restroom upstairs is awful and it smells like thousand year old urine.
— trainers and front desk are generally nice and welcoming.
— they change out their old towels with new ones every so often.
— some machines can be broken with months on end. The one and only pec fly machine has been broke for at least 5 months.
— they generally have every machine here, given that they are not broken.

I came in with 2 friends, one which had a membership with him, and me & my other friend with a guess pass, i had came here 2 years ago, and they said i couldnt come in unless i paid $ 25 or got a membership right then in there because i had already tried yheir gym 2 years ago. Lol… I swear i had the intension of getting the membership,
So we basically got kicked out for not getting a membership…

Updating my review and rating it 1-​star. First: there was a fire in the garage about 2 months ago. Since then about 10 parking spots have been blocked off and the garage has not been repaired so the decrease in parking spots really makes parking difficult. Also, I noticed all of level one parking is valet or now reserved for the restaurants in the Mix center, this also is taking away from parking. There is an over flow lot a few blocks down for the Mix but it’s a rock lot and I would not park there alone at night. The over flow lot doesn’t even list 24 hr fitness but it lists all the «mix businesses» can park there. Lastly, with all the heavy raining in Houston, the roof is leaking horribly in the gym. I wish I could count the number of buckets they put out to catch the rain. I’m not about to waste my gym time to take pics of the shittyness of this location. This gym is also not worth being the Super Sport level.
My original review: I’ve been to The Woodlands location which is a sport level and aside from towel service, the Louisiana location isn’t much different. You park on the upper level of the garage and I noticed the lights aren’t on at night which can be kinda concerning if you a girl walking to your car alone at 8 or 9 pm. Some of the equipment is older than the equipment in the woodlands which was just remodeled but how does that work… you pay more for a higher level of membership and use older equipment? I think The Woodlands location is by far my favorite.

What’s the point in building and operating a gleaming, huge mega-​gym if you’re not going to do it right?
Really, I’ve been to another mega 24 Hour Fitness gym in San Jose, CA, and this company can do it right. The gym in Soho in NYC is fantastic. This must be the hated stepchild, or Houstonians don’t complain.
Here’s my pitch to members of this gym: COMPLAIN!
Also, when it comes to neatness, YOUR MOM IS NOT HERE TO CLEAN UP AFTER YOU. Pick up your towels and don’t leave them lying around the gym.
At least two of the elliptical trainers I used had broken resistance controls. These were in front of the working TVs (why were some TVs off?). The rowing trainer on the lower level had worn-​out straps. When I reported these equipment issues to the staff, they looked at me like I was wasting my time. Soap dispensers in the men’s area showers were broken.
TIP — lines for showers in the men’s area at peak times. That’s a 24 Hour Fitness thing. Plan for them at 7 AM.
TIP — the members’ Moms must work here because bunches of them leave towels lying around. What is wrong with you people!!! New Yorkers and Californians don’t do that.
BONUS — good parking
BONUS — bike rack out front
BONUS — lots of natural light and pleasant views

Dirty, broken equipment, overcrowded, and over priced.
Examples:
1. The lockers they provide are falling off the hinges.
2. The same equipment is broken and not fixed for weeks.
3. It constantly reeks of either sewage or unpleasant bodily odors.
4. The bathrooms are constantly broken and disgusting. Not to mention there are trashy sexual solicitations on the stalls.
5. There is blatant mold on the air vents.
6. Any time it rains it seems to be leakage from the ceiling and accompanying trash cans to catch some of the rain.

What a waste!!! They charge good $ and provide filthy broken equipments. Half their cardio machines are down every single visit.
Who is the manager? Doesnt seem to have any knowledge or understanding for this industry.
Pls save your money and work out for a better place. I cancelled my membership!