2121 Midlane

This is my second review since I have lived on property and I have to say the continuous improvement is impressive. Not only on property as amenities are constantly improved but also with the new package receiving systems and adjustment to the challenges with ongoing construction projects along the street. I cannot say enough about the property management and hard work of the maintenance staff. This is a hidden gem in River Oaks.

The management has been updating a lot on the property; from elevator floor to updating the pool and installing a fireplace. The management is extremely dedicated to improve the property and listen to residents. Great, impressive improvements since my last review.

I lived in this community for 6 months and my experience was good. Great location, recently renovated pool, quiet neighbors, large parking space etc. Leasing office staff is always helpful and understanding. The technician was also great. All maintenance requests were fulfilled with one business day except once when he had to order and replace the washing machine. The rent is totally reasonable compared to the amenity and service.
Really appreciate all staff’s help and big thank you to Elizabeth and Camille =)

Understanding, good management and brilliant location.

I’ve had a friend live in this apartment complex for the past 3 years, and I moved in about a year ago. There had been some turnover in the management throughout the past 3 years but I still felt it would be a good place to live so I signed a lease. Since moving in I’ve enjoyed my experience here and have seen steady improvement from the office staff. Camille has done a very good job since joining and the remaining office staff have been very kind and willing to help if I ever need assistance. They put on events at the complex which offer a complimentary happy hour and free catered food. I never thought that I would ever go to any of those, but I really have enjoyed participating and have had good conversation with the office staff and other residents who attend. I appreciate that the staff takes time to meet with residents in an «out of office» environment and that they will listen to any concerns you have. They will try to accommodate you as much as possible, but keep in mind that it is an apartment complex. No matter where you choose to live (regardless of the apartment complex or apartment company), the office staff can’t be everywhere at every second to make sure the complex is perfect at all times. Considering the circumstances that apartments tend to have a lot of use through constant move ins/​outs and guest visits, this is a well maintained complex with a dedicated staff.

I love living here. It’s truly a breath of fresh air for the price, location, cleanliness, and I don’t hear any sound from my neighbors.
The property manager is super nice, and so far the staff seems helpful. I moved in beginning of April and have not yet had any problems to report.
Also there is always parking, which is nice.

Can you please turn ON the A/​C at the gym! I’m fed up every single time I go to the gym, club room, or media room is always freaking hot. What’s the point of having it there?
Also, 2 of my bikes got stolen in the parking garage bike rack and when I talked to the manager she just shrugged and said sorry. This happened early January 2015 (Camille wasn’t there). I’m sure Camille would have done something about it. Ever since Camille took over, she’s been trying to fix what the other 2 incompetent managers couldn’t do. Hoping for the best 2121 Midlane.

Disclaimer: I have not yet moved into the apartment, this is just a review on the leasing process. I will update the review once I move into the apartment. However, I’m surprised by all the negative reviews.
Leasing process:
The leasing staff, particularly, Essence has been extremely helpful throughout the leasing process. I had some technical hiccups with the online application, including the approval process. Throughout the time, Essence kept me in the loop via email as they were sorting it out.
After signing up for an apartment, another floor plan that I liked opened up. The switch to a different floor plan was seamless as well. During this entire process, anytime I’ve sent an email to Essence during business hours, I’ve had a response within 15 minutes.
Shout out to Essence, Gina and Camille. Looking forward to move in next month!

I’ve been living at 2121 for about two years now, and I absolutely love it. It’s surprising to see many negative reviews about this place. It’s in the heart of Houston’s most attracted destinations. Restaurants supermarkets, and bars are less than a mile away. Staff and management always helpful, and friendly. Floor plans are great perfectly laid out. One major setback is the walls are extremely thin, luckily I don’t have noisy neighbors.

This place sucks… period! I would give it 0 stars if possible.
Management team is always changing– the current staff is rude and full of B******!! Always get an attitude if you ever need anything. The manager has no personality and never says hi. Basically they don’t give a s*** about you.
The maintenance staff consists of two main men and therefore the property is filthy.
Maintenance requests don’t get priority.
Roaches are visible in the hallways.
Security is a major concern. The entrance gate is always broken and left open until it’s fixed. They had a break in the management office and laptops were stolen.
Packages are always missing.
The gym sucks… equipment is always out of order.
I can keep going but there are just too many things wrong with this place. So glad we are out of here soon.
Save your money and go elsewhere… the rent is too high for what you’re getting.

This is the fourth and worst apt. complex I’ve ever rented. If I could give zero stars, I would.
MANAGEMENT (Can I call them that if they don’t really manage anything?)
Management has gone through changes I-don’t-even-know-how-many times. It doesn’t really matter, as every single person I’ve encountered at the front desk has been unorganized, blithely unaware of the world, or very determined to avoid eye contact.
Disclaimer: I’m not completely sure of the spelling of these names since the staff makes zero effort to get to know the tenants.
—-EDIT— There is now yet another new manager (at least the third? fourth? one in the last year), so I took out a previously written comment.
—-Yaneth: I’m not sure if she’s new or if she’s just ditzy. Any question that is even a teensy bit out of her realm sends her in a panic. No problem solving — just «I don’t know.» Also, if she says she’ll email you or call you back, it’s not going to happen.
—-Gina: She’s nice and eloquent. Ultimately, there’s not much she can do.
—-Morgan Group: If you try calling Morgan Group to escalate your problems, there will be no answer. On top of that, their voice mailboxes are full and the line automatically hangs up.
—-EDIT— Mail delivery: Someone will probably steal your package. Delivery guy told me even if you have a sign on your door asking for him to take it to the front desk, the front desk will only SOMETIMES accept it because they don’t want to «mix up» the packages. Beats me wtf that means. But you can count on the management not being able to do anything about a lost package because it simply never passed through their hands. How convenient for them.
TENANTS
—-Most of the people are nice. You get the few who don’t understand that an apartment = cohabiting with others, and thus, it will be noisy. But part of that isn’t their fault. They didn’t know the walls AND the cheap laminate, «wood» floors are super thin. I’m sure I’ve heard someone fart down the hall before from inside my apartment.
—-Then, there are the idiots who live here. There’s the guy who enjoys throwing glass from the top of the staircase, down to the outside parking lot. I don’t know what entertains him more: the thought that it might hit someone (it’s come close before), or the thought that someone’s pet could step on that broken glass. And I can’t forget the other guy who owns the really fast, really loud car. He likes to zoom around the parking lot to show off how well he can step on the gas pedal. But only at night. When the probability of running over a living creature in the dark is higher.
APARTMENT
—-The interior of the apartment might look nice, but don’t be fooled. The rough texture of the walls are cheap. Google: popcorn wall texture. The floors (laminate) are also cheap, and thus, the noise issue.
—-Anyone with a physical disability will want to avoid this place. The only elevator right next to the handicap parking spots is the one that is constantly broken.
—- The exit/​entrance gates to the parking garage breaks frequently as well. They take days to fix.
— There is no effort at keeping the building secure. Inside the parking garage, there are multiple doors leading to stairwells and the elevators. You need to «beep» your key card to get into the door leading to the broken elevator. But with doors to the stairwell, you can just waltz right on in. Those stairwells lead directly to any and all apartments, and if you follow the little map next to the elevators, you can also access the front lobby/​desk area. Thus, totally defeating the purpose of «beeping» into the elevators.
«AMENITIES»
—The weight room is mediocre; the container holding sanitizing wipes is often empty.
—-The dog park was a good idea. But be warned: it stanks. Especially in the summer. And there’s no escaping it since it’s right next to the parking garage.
—-The game room is missing a billiards ball at last check.
—-I cannot comment on the swimming pool, fireplace area, nor first-​floor lounge as I have never used those amenities.
The only silver lining I can think of is the maintenance crew. They’re so friendly and helpful.
TL;DR — The rent is too damn high for this type of ghetto management. You think the benefits of a pretty apartment will outweigh the cons? It won’t. Just go next door. They’re building an even prettier apartment and leasing starts in just a few months. Just make sure the office staff here doesn’t move over there.

This apartment complex started out very nice & has a ton of potential. In the past year it has gone completely down hill.
The apartment office staff has turned over more times than I can count. The office staff is completely rude & unprofessional except for the nice blonde girl. They are more concerned about finding new residents than taking care of current residents. The current manager, Camille, does not return calls or emails.
Packages sent via UPS or Fed Ex that get sent to the office routinely get lost & they only say «well we don’t sign for anything– it was probably your mistake.»
The maintenance staff, while very friendly, are over worked & understaffed which has resulted in general maintenance requests being unanswered.
I had a major maintenance issue for 67 days & even though they could not fix it for that long, no concessions or even apologies were given. They seemed to think it was ok that I lived in an apartment, (which I pay $ 1900 to live in) that had water leaking through the ceiling flooding my bathroom. Had they offered any type of apology or concession I would have understood. Instead I was ignored or made to feel that somehow water leaking through my ceiling was my fault. I have waited almost a month for a response from management but have not received one.
Security is a major issue. Doors are always broken & anyone can get into the «secure» complex. The garage gate has been broken for at least 2 weeks. This results in people exiting through the entrance. Apartments are broken into & so are cars.
There are lots of apartments in the galleria area with friendly staff & that are safer places to live. I would caution anyone that considers living here.

terrible place to live. paper thin walls, smells like dog poop. awful management and be ready to have your stuff stolen out of your car.

Convenience all around.
The location of the property is in close proximity to 2 major shopping areas (Galleria and Highland village), and also it is easy access to get into and out of the busy galleria area by hopping on multiple freeways or simply heading down San Felipe further into town since you are already on the less busy side of the Galleria area. Also it is nice that it is in walking distance to many places.
The parking is a great feature of the complex for the reason that it is all on the first level of the building, so there is no driving around and around up multiple floors of a garage. Also there is plenty of guest parking available with no need for permits for guests.
There is a hot tub in the outdoor pool area which is a nice added item that many complexes don’t have.
There are multiple grills since they are located in both the pool area and an additional courtyard. The pool grilling area has a large shaded area with seating area as well. The pool is generally not too overcrowded.
The staff is friendly.
Resident since 2012.

We have been here a month now and so far we are very happy with the apartment and complex. My complaints so far is the wood floors are very fragile to scratching and the apartments are priced in the mid to higher range for this area. Non-​refundable animal deposits and pet rent but you can’t really avoid those these days. The gym could use some newer equipment. Uverse-​only so internet speeds are limited to 24MB and its’ expensive (the complex is not cabled for Comcast at all). The hot water heater is too small and generally can’t take a long shower or fill the bath tub before it goes cool.
Everything else is great including the location, safety, very spacious, everyone is very friendly, valet trash, parking is easy, huge elevators and wide, air conditioned hallways. The amenities are nice and almost always available and clean (gym, coffee lounge, tv/​pool table room, media room, pools, outside kitchen, and 2 courtyards). The apartment itself well-​designed with plenty of storage, very soft carpet in bedroom, flat top stove, plenty of overhead lights, granite, nice furnishings, etc. So far the complex has had a Halloween event that was nice and food trucks outside on certain days of the month. They say more to come so we’ll see…
Haven’t received an electric or water bill yet so i’ll update this later in the lease to include efficiency.
So far so good!

I have lived in this apartment complex since May 2014 and have to agree with Camille T. and Teresa B. The place is always dirty and the management team doesn’t know what the hell they are doing most of the time plus in the last 4 months the management team as changed 3 times already.
If you do choose to live in the complex don’t let them con you into leasing a reserved parking space because at anytime someone can park in your space. There is nothing you can do about it and the management team will not do anything about it because they don’t believe in towing cars so it will be a waste of money for nothing special.
I really can’t wait to move out of this complex for the price I pay I can live someone nicer and managed better.

The biggest problem is the management. It changes constantly. They never fix anything, you have to contact them three or four times to get it done. Even then, it may not ever get done. The dog park smells like a sewer plant. YUCK!!! The only thing nice is the floor plans and location. I would look somewhere else. They are quick to charge extra fees, but garbage sits outside of apt doors all weekend. its the same apts over and over so you know they aren’t getting charged.

I’ve been here for a year now and I think we’ve had about 4 different managers. I will warn you they typically take you to «show» rooms when touring. The «show» room/​floor is cleaned more frequently and plug-in’s keep the hall smelling fresh. Make sure you ask them to take you to the actual apartment your looking to live in or a floor besides the second floor. The hallways smell so bad for 2 reasons; 1.) Very pet friendly, 2.) NO ONE shuts the trash chute door. About a month ago management finally put up a sign asking residents to shut the door, but without any enforcement no one bothers. I live about 4 doors down for the trash chute and thats way too close. The elevators are often broken which is a real pain when carrying groceries. I live on the 3^rd floor and can’t stand how loud the person above me is. For a while it was really quiet and I think a tenant just moved in which makes me think Wood floors in every apartment without the proper installation are the cause of the noise. So if you move here try to get the 5^th floor. When I first moved in it was so loud I thought someone was in my apartment.
When I first moved in there were sticky spots on my floor, the washer was broke and the replacement unit never connected, the bedroom fan didn’t work, the electrical outlet in the bathroom didn’t work (still doesn’t) and the shag carpet in the bedroom was absolutely disgusting. I screamed at them to get someone to shampoo it and they did it without charge and the the water coming up was so gross I almost moved out. Since than I’ve shampooed it twice and I’m still getting gross black water up. Also the grills are often broke.
The complex also accused me of harboring stray dogs and cats, I believe but don’t quote me they thought I had 11 dogs living in my apartment. I’ve never had any animals of any kind. I was very nervous when I received the letter at my door explaining I had to get rid of these animals and I had all of these fees to pay. I called the complex and they sincerely apologized, but mistakes like that are just not acceptable.
One last con. On my renewal they quoted me an 8% increase. No explanation as to why it was so high. I was pretty mad obviously but talked them down to a 3% increase.
*Update 03/​29/​2015*
wanted to provide everyone some updates. Since my last post I’ve heard of two people getting their bikes stolen from the secure bike racks. To boot both individals said the pass code to get into the rack has not changed, so this person stealing bikes can continue to steal them. I moved my bike into my tiny apartment. I also had something drip onto my car from the above pipes and stain my car. I took it to a dealership and they couldnt buff it out. I told the complex and they told me they are not reasonable for damages incurred in the garage. I get that but it was caused by the pipes which they are responsible for. I wish I was an attorney because its an easy win, but an expensive fix. The floors remain dirty and the smell is still terrible. The BMW badge stealing bandit is still at large and hopefully brought to justice soon. I understand the apartment complex can’t control where owners let their docs piss but saw a dog going to the bathroom right next to the elevators… thank you for that. Noise is still a problem for me, I hate how noisy it is.
I’ve talked to a few people who were so discontent with the property they paid to break their lease. That’s an insane cost, but it explains how fed up people are with it.
Pros:
Great floor plan. I love my open floor plan. I have a great coat closet next to the entrance and a laundry room that holds a full sized washer dry. Love that! I have a pool view which when old management was here got incredibly loud at late hours but that has not been an issue in a while. Gym is usually empty but compared to most the other apartments I went to was small and had little equipment. The incline on all but 1 treadmill is currently broke. Pool room is nice, theater room is often empty which is nice, they provide paper in the business center which is awesome.
FYI be careful with the maria post, saw the same exact post on google, it may be them posting about themselves.
All in all, I’m moving out after my lease is up… and can’t wait.

I’ve enjoyed living at this apartment complex for the following reasons: 1) dog friendly 2) safety 3) spacious for price (which are about the same as all complexes inside the loop) 4) neighbors are friendly
Another great perk is that the pool is never super busy or reminiscent of the Jersey Shore. You can go down there with some snacks, music, and friends and truly enjoy yourself without worries you’ll get mauled by some rowdy post-​college bachelors. The only thing that they won’t tell you is that the position of the pool makes for a short day in the sun — it starts disappearing behind the building around 3:30pm.
The location has a walkability to it — Target, restaurants, a few bars, highland village shops, hair salons, etc. The gym is never packed either. The train is nearly unnoticable and the apartments are fairly quiet.
The cons are the following:
— during the dead-​hot summer days the garage smells funky
— the dog park isn’t so clean (poop, smell)
— common areas (elevator, coffee lounge, hallways) are often dirty
The staff and maintenance folks are extremely helpful, though, and they all seem to get along. Also, there is always a ton of parking and there is street parking alongside and in front of the building… no fighting for spots or threats of towing.