The UPS Store

Only one employee working with several customers waiting. The cashier was likely frustrated by this and was extremely rude. Ended up shipping my package USPS down the street instead because the cashier there helped me repackage it to cut the shipping in half and get it to the destination 4 days sooner.

In July I was visiting family in Hot Springs and I went to an antique store and bought a few things. I went to the UPS store on Higdon Ferry to ship the things back home. The girl working there was not eager to help and in fact told me that my items would be «too expensive» and «are you sure you want to ship this?» I didn’t have much choice since I live 1,500 miles away and wasn’t likely to carry a 100yr old Limoges china service onto a plane. She asked me if I wanted it all wrapped. I said yes. It took her about 45 minutes and $ 230 to do it. She asked if I wanted the extra insurance and I declined as the shipping supposedly came with $ 100 of insurance already. Days later after I was back home the package arrived and half the shipment was shattered to pieces. I called the store and tried to at least recoup the $ 100 in insurance but I was told that even though they wrapped the box the cups may have been individually wrapped by the antique store owner and therefore they would not consider themselves responsible. I am in Hot Springs every few months and I enjoy antique shopping but I will not be using this location for anything ever again. It was bad enough to have such terrible customer service in the store but to have it extend to bad policy and general bad attitude made it that much worse.

Good folks hard to beat!

Courteous, professional service here though UPS rates can be a bit high if you need to expedite shipping.