Express Oil Change & Tire Engineers

I’m very leery of random oil change places because I’ve read the horror stories. I normally drive all the way out to CarMax to get it done. Before I chose this place, I googled customer reviews and decided to give it a shot. I dropped by this location at about 9:50AM and was out of there at 10:15AM. One technician greeted me right away and got me set up. The assistant manager, Wayne took care of the rest. Both gentlemen we’re courteous and professional. I will definitely be back.

A story with a great ending. A week ago I had an over heat in my Ford Explorer. Recovered on it’s own, but I decided to take to Express, get an oil change and have them put in a new thermostat. The tech there was very knoweldgeable and courteous to the max. Finished up, paid the bill and left only to have it over heat a couple of miles down the road. Turned around, took it back and the saga of troubleshooting began. To make a long story short, after several parts (over a period of days) were changed the tech figured he might have gotten a bad part. Changed the thermostat out again and fixed the issue.
Now they could have hit me up for additional troubleshooting, but the answer when I asked what I owed was, you paid for a thermostat. We had a bad one out of stock and that has now been replaced and you owe us nothing else.
I have been a mechanic over 40 years in aviation. Bad parts happen and can drive you crazy. The tech at Express was open, honest and kept at the issue until it was resolved. I could not have asked for better treatment and will return for my routine maintenance in the future.

Very quick oil change! I didn’t even need to leave my car. And they didn’t try to sell me a bunch of other stuff. The team was professional and courteous. I will definitely come back here.