New England Overhead Door

I just had service yesterday 3−3−16 on my over-​sized garage door. The mechanic Dennis was excellent but the charges were ridiculous. They charged me $ 210 for a $ 31 keyless remote and $ 178 to inspect and lubricate the door which took all of 10 minutes. When I called the company to question the charges they just said that’s what they charge. I would never call them back or recommend them to anyone. There are other companies out there that will perform the same work for a reasonable amount of money.

I have an update to my earlier review on New England Overhead Door (NEOD). I wanted to have my exterior keypads and rubber astragal replaced by NEOD and this time my experience was not positive. Dennis Maietta was the tech that came out to the house. He arrived late and never called to informed me that he would was going to be late. He installed the wireless key pads on both doors in less than 20-​minutes and charged me $ 499. I am deeply disappointed that NEOD overcharged for the inventory. I know that the service call for a person to come to the house must be considered, but the increase was not fair or justified. I feel it was price gouging. I will not use them or recommend them to my neighbors and friends.
NE Overhead Door Charged Us $ 499 for installation and trip fee included
Liftmaster Universal Remote Garage Door Opener
Found online for Sale Price$ 29.99 (they charged $ 210.00 for the same unit installed. It took 10-​minutes and that was generous estimate).
UNIVERSAL WIRELESS KEYPAD 387LM Type 4 Instructions for reprogramming the codes on Craftsman Garage Door Opener
Found rubber Astragal online for Sale Price $ 18.00
Wayne Dalton Metal Garage Door Type 9 foot wide.
Part Number: RS-400−15 040 – 9

Our new garage doors and openers were just installed and I an very happy with the results. I had picked out insulated garage doors on their website and requested a quote. Turns out the doors I selected were more door than we needed for our application and Robyn provided us with an estimate for a door that met all our needs. The doors were installed quickly after we placed our order. Dennis did the installation and was very neat and friendly. We had them replace our trim at the same time and it turned out great. Dennis did a great job explaining the functionality. Everything is beautiful. I highly recommend New England Overhead Door.

I find it amazing the service companies fall to address clients concerns. I had a very bad experience this morning with New England Overhead Door. I will admit that we were somewhat at fault however they still had some blame in the situation. I will not use them again given their lack of understanding how best to deal with client issues and resolutions. For all service companies it is not the problems and misunderstanding will happen (they just do and that’s OK) it is how you deal with the resolution.

After careful consideration I choose New England Overhead Door to supply and install my garage doors. From the start, Dave (the owner) was very informative and helped me choose a door design that greatly complimented my homes exterior. The whole process was seamless and there were zero surprises, the installation was quick and the tech’s attention to detail was refreshing. If you are in the market for overhead doors this is your company, they provided a tremendous value.