Landmark at Magnolia Glen

So i wont write a lengthy story about my experience, i will just get right to the pros and cons
— parking is a major problem (some units have ample parking and some not enough ours was the latter.
— office workers change frequently (the property managers and office staff rarely stay for too long. Just in the 2 years we have been here we have seen the staff change at least ⁴⁄₅ times. We no longer keep count)
— office staff for the most part are friendly. My dealing with the ever changing staff has been ok they haven’t gotten smart with me or my family. However they are rather lazy, dont really care and disorganized. It takes them forever to get situations/​problems resolved
— For the most part the landscaping of the apartment has been maintained (cutting grass). its not jaw dropping or in anyway overly attractive but maintained.
— Our neighbors have been ok. We really haven’t had any problems out of them, besides using more than their allocated parking spaces.
— The apartments (at least the 3br) are spacious.
— The apartments suffer from a water problem (our 1^st apartment had a leak in the bathroom that constantly flooded the bathroom and would soak the carpet in our master bedroom. The apartment we are in now the dishwasher constantly floods or doesn’t work. Our dishes look and smell worst than when they went in. (As a matter of fact we are suffering with that problem now, our apartment stinks of old stagnant dirty dish water)
–Our apartment also has issues with the ac going out with the change in seasons. Every time the weather changes and we have to adjust the ac it goes out.
— Naturally that would only lead to this MAINTENANCE. This is NON EXISTENT. We have asked maintenance to come out on several occasions for various issues and it would seem as if we would have done better not even wasting our breaths. We have had dishwasher and ac issues in our current unit since the day we moved in (its been a year now). Maintenance changes even more than the office staff. At the moment… I dont think we have maintenance.
— Expect your water bill to be high (I have no idea why our water bill is $ 150 — $ 180 and cannot get an explanation as to why it is.
— The online website is great for paying your rent and notifying you of upcoming events like water outages or apartment inspections (just remember to check it)

Just wanted to echo Judy L. Do not be fooled by managements response. I was given the run as well when I requested an appointment with the manager. I made an appointment with the leasing agent and even made a second trip back to the leasing office to confirm our appointment the day before. Despite all that I was stood up. I have lived her 4 years, have paid early every single month, but have still had major issues and was almost evicted due their poor management and inaccurate bookkeeping.
Three times during my four year stay, management applied my payment to someone else’s account by mistake. I requested it be corrected multiple times, but it never was. I recently applied at a new apartment complex and Landmark has ruined my perfect tenant history. When prospective landlord call, Landmark will admit verbally that I paid perfectly all 4 years I was here and that any records reporting otherwise are due to their mistakes. However, Landmark will refuse to provide this information in writing. This means I cannot/​or face significant hurdles renting from complexes owned by national corporations that require any negative marks be explained in writing. Both I and my prospective landlord have done everything within our power to get Landmark to simply put what they confirm verbally into writing. To this day, they refuse.
Their refusal to stand behind their word in writing goes far beyond that one situation. So if you’re reading this thinking, I’ll just document everything and keep good records and I won’t have to worry about their poor management. KNOW THIS BEFORE YOU CONSIDER MOVING IN. THE LEASING OFFICE CLAIMS TO HAVE A POLICY THAT THEY DO NOT CONFIRM ANYTHING (other than receipt of payment & leases) IN WRITING. That means when (not if) they make a mistake with your record, they will not confirm their mistake in writing even if they fully admit to it (and even promise to fix it) verbally. This goes for things such as confirmation of receipt of notice to vacate, confirmation of the amount of prorated rent owed the final month of my lease, confirmation of your current balance after payment, confirmation of your payment history etc. THINK ABOUT WHETHER OR NOT YOU REALLY WANT TO LIVE AT A PLACE THAT DOES NOT HAVE THE INTEGRITY TO SIGN THEIR NAME TO THEIR CLAIMS. YOU WILL HAVE NO WAY TO PROTECT YOURSELF FROM THEIR POOR RECORD KEEPING.

If I could give this apartment complex a zero or a negative, I would. This is the WORST place I’ve ever lived. They are slum lords, so beware.
Apartments are poorly maintained and managed. Moved here last March — I was shown a beautiful apartment and after I submitted the application, they called to tell me that there was something wrong with the apartment, but had another one available in the same location with the exact same floor plan, and was placed in an apartment in the exact floor plan but not the same condition.
I moved into an apartment that was not move-​in ready. There were dead roaches every where… one of the closet doors was off its hinge, the apartment was not painted (I know that because there are some children’s scribbles all over the doors and walls), the carpets were not replaced or changed (and they are disgusting), the apartment itself is dingy and dirty. If you step outside onto my patio, you will find discarded toys and stray cats.
The maintenance here is terrible. They «fix» things in a timely manner, but they don’t do it correctly. My dryer wasn’t working with the dryer connections, and after the maintenance man was certain that it was my dryer and not the outlet — I had someone else come look at it and replace the broken dryer outlet. The dumpsters are always overflowing; I’m unsure if it’s because they don’t empty the dumpster often enough or because there is some shady business going on, but the dumpsters always have bags and bags and bags of trash overflowing from it with mattresses and furniture and the like (I hear from another tenant that this is because they’re always evicting people). Along with that, we have doggie stations located throughout the complex for you to discard your doggie bags when you clean up after your pet. I moved in March, six months later, the disposals haven’t been changed. People are now just putting their bags on the ground since it can no longer fit in the station. I wrote and called the office about it, thinking that this is a commonly missed area because we’re in the back of the complex. they apologized, but have not emptied the container. This kind of lack of care for the grounds invites a lot of crime. They will turn your water off for maintenance with little to no notice.
There were 3 apartments robbed about a month ago; one of them was in my building. Directly across from her apartment was an empty apartment that didn’t have a lock on in and squatters were living there. Shady things like this occur all over the complex and attract a lot of crime. My car was vandalized when I was out of town — when I told the apartment management, instead of expressing concerned, they asked to see the police report, because they didn’t believe me.
There is a ton of turnover in the leasing office, so you can never get anything settled. They are completely unsympathetic to your issues. During the winter, hey turned off my automatic withdrawl and charged me a $ 200 late fee. When I went up there to pay my rent, I told them that they turned off my automatic withdrawl without notifying me, and they acted oblivious. They took away the fees, but only if I paid with a money order for my rent. WHY DO I NEED TO PAY WITH A MONEY ORDER WHEN YOU’RE THE ONE WHO TURNED OFF MY AUTOMATIC PAYMENTS?! When I asked to see my forms on file, they had a walkthrough form that I didn’t fill out — the form said everything was perfect — nothing written on anything except check marks — and a FORGED signature! The person who did it is no longer there since they have so much turnover. So, they could not help me. I asked to speak to the apartment manager, and they said she only takes appointments on Wednesdays from 3pm-​5pm. WHAT? 2 hours a week? What if you have a job and cannot meet on a Wednesday at 3pm???
Do yourself a favor and do not live here. It’s the worst resident mistake I’ve ever made.

I wish I would have took into account all of the other bad reviews for this place. We moved in a week ago today…
The leasing office is way under staffed for the 1,080 unit complex. Or it seems that way as I’ve only seen the same 2 leasing agents. And my boyfriend saw the manager once after his 4^th visit to the office. They are always too busy with the crowds of renters complaining that you have to go in, not call because you’ll get sent to the off site call center. And while they are super nice and apologetic, they can only send messages to the leasing office.
The maintenance is a joke. We have had 4 different people PLUS one of the leasing office people come and LOOK at our problem riddled apartment. One of them was the OWNERS SON who was the worst of them all. Lazy and unprofessional. The water heater wasn’t hooked up right at all and our heater needed cleaning bad. So when the gas company came to hook everything up and check to make sure everything worked properly, they just laughed and shook their head because of how poorly everything was done. The master bedroom toilet spewed water every time you flushed it. The shelves in the master closet were falling out of the walls. There was paint on every single piece of wood flooring from the poor paint job. Scribbles on all of the utility doors from the previous renters kids were left not painted over. The shower head in the 2^nd bathroom spews water outside of the shower. And the painters didn’t put the screws back in the face plates for all of the plugs so they were falling off and it was only a matter of time before my 2 kids got hurt of we didn’t fix them ourselves.
After 5 visits to the leasing office, about the same to the maintenance office, more than 10 calls to the off site center, and a handful of written requests… we spent our own money to fix the shower head, shelving, and face plates for the plugs.
The 4^th guy who came was Miguel. Remember that, MIGUEL. He is the ONLY one who is professional, sincerely apologetic, and actually fixed the toilet problem on the first visit. He was so nice and great. Got the job done fast. We can’t thank him enough.
On the upside, this property is beautiful. Well done to the landscaping company. And the floor plans are great. I just wish they’d hire more people for the leasing office, promote Miguel to Maintenance Manager and fire the rest of those guys to make room for more qualified workers.

We moved in a week ago and there was no pre inspection done to our unit. The water heater vent hood was not installed properly, the master bath toilet gaskets were damaged so when you flush, water goes all over the bathroom floor, The painting was terrible, the apt was dirty on move in and the list goes on and on. We are going on 7 days and mother has been done to resolve these issues. The community is nice but the repair department is terrible. They really need to get it together.

TERRIBLE, TERRIBLE Maintenance! I have had water damage and mold in my apartment in MULTIPLE rooms and places for over a year and they don’t care and don’t fix any of it. One place still has water leaking to it!!!