Safelite AutoGlass

I went to Safelite to get a rubber part on my front windshield fixed. The guy helping me was very professional and got it done in 10 minutes. And he did it free of charge. I’ll definitely be going back there if I need any glass work fixed on my car!

I had my windshield replaced on 2÷12÷16.
They installed a windshield with scratches on the inside right in the drivers line of vision. Left glue oozing out from behind the interior A pillars and the j strip molding not in place.
They agreed to replace at my place of work on the 17^th. The portsmouth location came and replaced the windshield for the second time.
This time, the moldings were left popped up along the roofline, more glue oozing from behind the A pillars and damage to my paint on the A pillars.
I called the corporate office. Got scheduled to go back to the hooksett location on the 26^th.
This time, I know have glue on my drivers seat, passage door, dash and a pillars. Still have glue oozing, a nice dent on the A pillar, moldings glued in in an attempt to fix the damage caused previously.
Paint Chipped On Both exterior A pillars from them prying the moldings off. Damage to both moldings.
I am at the end of my rope with these people.
Now they want me to come back, a fourth time, to look at the damage? ?
Avoid at all costs.
If all you do is windshields and you can’t get it right, get out of the business.
I am still waiting for a response from corporate.

The service was awesome and the guys were great. They even made sure to confirm that the final price matched the original quote, and when they found out it didn’t they only charged the quoted price. The glass looks great!

The guys working in the shop and the clerk were friendly and fast, but I have more to tell —
I don’t even know where to begin. I went to this place because of the glowing reviews, but it was a mistake.
I had the front windshield replaced at this location about 6 months ago. The first glass had really bad distortion in the windshield, and it was giving me motion sickness whenever I got in the car. I’ve had front windshields replaced more than 6 times in my life, and I have never seen any of the glasses come close to the quality of the glass that they used. I mean, how could they not have noticed that distortion (or did they notice it and hope that I wouldn’t?) Needless to say, I went straight back to the shop to ask for a different windshield. The distortion was confirmed by 3 of their employees. I was told that John the manager would call me, but no one ever called me for 9 days. I eventually called them to schedule an appointment, and asked them to use the best brand that they have. Things happen, no one’s perfect, so I brushed it off as an honest mistake.
I had the second windshield put in after about 45 minutes, but that one had distortion in the glass too. Two in a row? Really? I couldn’t believe it. I began wondering if they purchase defective windshields from the companies at a much lower price, and charge the customers for the full price of the windshield.
I live about 25 min from this location, so I asked them to do a mobile installation for the third windshield that they ordered for me. I met the guy at my apartment, and before I even looked at it, I asked the tech to check it first for distortions. Guess what? He said that the third windshield has distortions too (and I checked it myself to confirm that), and said that he won’t even install it because the distortion was as bad as the ones present on the other windshields. Couldn’t they have checked before they even came out to do the installation???
At this point, I gave up trying to get another glass from them. I asked the technician who came out to do the mobile installation to let the manager know what’s going on, and that I would like to speak to him. He called the manager on the spot, talked to him for about 7 minutes while I was asking I can speak with him at that time. The manager told the tech to tell me that he is busy and that he would call me a few days later. He never ever called me, I called the place twice but John the manager was never there. I don’t even know what his voice sounds like, because I never got to spoke with him. I am still stuck with a defective windshield and a bitter feeling about my experience at that place. I should mention that I also called the headquarters, but they weren’t able to provide any solution except telling me to reschedule an appointment with them.

I travel a lot and had windshields installed all over the country. GEICO recommended Safelite, and I went to the shop in Hookset, NH. My technician was Nathan. He did an excellent job, left my Pilot clean, removed/​reinstalled my sunpass, ez-​pass, and oil change reminder sticker! Not 1 ding or scratch was left on my car (interior or exterior) and I was treated like a queen! I am so picky and never satisfied with car service, but these guys are true professionals. I cannot say enough about this place. I highly recommend them. A+++++++

I went in for a small crack in my windshield. These guys were great! I was in and out in 30 mins on my lunch break, and they even vacuumed out my car! They worked with my insurance company and the whole thing was covered. Would highly recommend this location for autoglass repairs.

From the beginning to end, the service is easy to use and the staff is very friendly and knowledgeable. John was especially great to work with. He was thorough in explaining everything and they even vacuum your car floors and wash the exterior windows… that was a bonus! Ask for John too, he was GREAT!

The installer was extremely nice and knowledgeable. He was replacing the driver side front window. Now I would have expected it to take a long time, but this technician knew what he was doing and had it done in about 15 minutes. I would recommend Safelite over and over again. They are top notch and super friendly as well. Excellent experience.

I dropped my car off about 30 minutes early and my car was done on time and very professionally. The glass could not have looked better and I was absolutely astonished at the fact that they vacuumed all the floors in my car! The person who was running the office was very polite and shook my hand at the end of the transaction… which is not something i run into all the time when I have and work done on my car.