Goulet Auto Sales

Terrible customer service. I went to look at a Mini Cooper with the hopes of being financed. I test drove it — it was decent so we went ahead and tried to get me approved on my own. Before we went through the process I told him (Mike) that I didn’t have very good credit and that my mom might be able to co-​sign. Mike urged me to try on my own. I hesitantly agreed and filled out the paper work. He suggested that I put a deposit down to hold onto the car; knowing that I more than likely wouldn’t be approved for the loan on my own I asked if the $ 100 deposit was refundable. He said «yea of course, I’m not going to burn any bridges over $ 100». He also said that if I wasn’t approved the money would be refunded. I went home and he called me the next business day and told me what I already knew, that I wasn’t approved for the loan and to go ahead and ask my mom. I told him that my mom would either co-​sign for a car or an apartment, I was not sure. I spoke with my mom and she wanted to think it over. A few days went by and Mike called me back and I told him that my mom would prefer to co-​sign for an apartment rather than a vehicle but I would try to talk to her and see if I could sway her. Mike said okay and that was that. I called him back with no answer a few days later. It was the holidays so I am assuming he was out because of this, which is understandable. I then called him a week later and got an answer, he told me he was with a customer and would call me back in 15 minutes; he never did. After a few days from that point, I called him back to reconfirm that my mother would not do it, he said he remembered me telling him that and it was not a problem. I asked him if the $ 100 deposit would automatically post to me account and he said that the money was gone and was not going to be refunded. I was taken back since he had previously said he wasn’t going to burn any bridges over $ 100 and said it was completely refundable. He than read a paper that I signed stating that it was not refundable, even though he had mentioned it verbally… both that he wasn’t going to burn and bridges and that if i wasn’t approved it would be refunded. It does say that any other agreement, verbally or written wouldn’t be recognized, almost like he covers his behind so he can say one thing but put another in small writing. We spoke for about 30 minutes on the phone, I told him I couldn’t believe he was risking his business reputation over $ 100. I told him that I was shocked that he was conducting business this way. When speaking to him about this situation it was like he was a different person. He was very rude and refused to work with me. All of this over $ 100. Mike at Goulet conducts bad business practices and does not keep his word.