Y P Kang Realtor

This is the worst company I have ever had to deal with period. Read below to find out why.
1. The apartment I used to rent was close to the highway which caused there to form a layer of black soot on my floor. It is extremely hard to remove, but should be considered normal wear and tear and covered by the realtor firm, no? They ended up charging us over $ 300 for this layer of soot even when everything else was 100% clean. The tiles were linoleum which costs only a few cents to replace! They also tried to bill us when they had somebody repair the refrigerator (which was Y.P. Kang’s property) at the apartment we rented.
2. I paid a deposit of $ 1200 at the beginning of my lease and moved out in June 2015. I still have not (after 3 months) received the deposit I am entitled to ($ 1200 — $ 314 for cleaning should be $ 886, not $ 571 which is what Y.P. Dang sent me).
3. They are almost impossible to contact. I have sent them emails that have gone unanswered for weeks only to see that when they finally respond, they are sassy and refuse to give a full answer. The times I have stopped by their office during their ‘office hours’, they have been out about 75% of the times. I also just tried calling them to avoid going to small claims court unnecessarily. First time I called was at 1:45pm Hawaii time and a newly hired person picked up the phone. I explained my situation and she said that I needed to talk to the higher-​ups (which is totally reasonable). She said they would be back in about an hour and promised that they would call me back. After an hour, I started calling them up. Unfortunately, nobody answered the phone this time. I called them 96 times over the 1 hour and 15 minutes that followed before I left them a lengthy voicemail explaining my situation.
I have never written a review on any website ever, but I am so frustrated and angry with this company that I felt I had to share my experiences so that others won’t make the same mistakes I did.
Never rent any apartments under Y.P. Kang Realtors. They will find a way to screw you over.

Y.P. follows up well. I met him years ago and was impressed by his research of East Honolulu listings. He found me a Hawaii Loa Ridge home at a fantastic price.
Now he also manages rentals for my customers and takes very good care of them and their rental properties.