Valin Myrna Saddam MD

2 hours waiting for a check up? No thank you. I came here because it’s close to home and my child’s original doctor, Roy Niimi, retired.
When I first spoke to the head nurse on the phone, she sounded sooo friendly and seemed easy to book an appt so i did. Came in for my son’s first appt (2 at the time) the wait was one hour before we finally got into a room. I thought, it’s his first visit, the doctor is probably preparing for his physical or whatever. I left 30 mins later. Whatever.
Every appt after has been a 2 hour wait. It’s especially annoying when they are obviously overbooked and there’s people cramped up in a small waiting room. And her head nurse, I think her name is Imelda or something, her attitude turned real quick! She is so sassy like take a chill pill or quit your job. She is not patient with your child especially if they are scared of them. They also speak Filipino in front of me which I don’t like because I can’t understand. I feel it’s so unprofessional. Dr. Valin I will admit is nice, but I feel like all she’s ever done was go through a check list with me every visit then just prescribe amoxicillin when he’s sick.
There was one incident that really ticked me off. My son needed a TB shot for school and after waiting 1−½ hours for a room, the nurse comes in and tells me, «oh, if he can’t keep still we have to send him to Lanakila bc Doctor can’t do it if he keeps moving.» He’s never had an issue with shots before so why did she feel the need to tell me that??? I told her straight up that Dr. Valin is supposed to be a PEDIATRICIAN. She is supposed to be trained to handle kids! I’ve never had a doctor or staff ever tell me this before!!!
Sassy attitudes, poorly lit rooms, over booked patients, and long waits. I switched my doctor and I’m so glad i did! Pretty much, if you’re not full Filipino and don’t have all the time in the world to wait, this place is not for you.

I will never recommend this place to anyone nor would I even give them a star but every review needs one. They’re staff lack consistency, proficiency, and very unfriendly. Imelda, their medical assistant is rude and very inefficient in providing information to patients. I know that I’m not the only one with a bad experience dealing with her.
In one instance, I had called to ask about paperwork that needed to be signed by the doctor for my nieces and nephews; she advised me that it would be better for us to schedule an appointment so I did. I even spoke in Tagalog because I noticed she had an accent that way she can better understand me. She proceeded with speaking English and gave me exact information that followed each and everyone of them. When my sister called to confirm the appointment a day prior she gave my sister a different information, saying she didn’t know what my sister was talking about. I was upset because the paperwork needed to be done ASAP was all misconstrued from Imelda. I called her regarding the situation and it sounded like she really didn’t know what she was talking about, when I tried explaining it sounded like she was yelling so I told her not to raise her voice. The whole conversation went nowhere, it’s as if I was talking to a wall, useless and frustrating. Finally the day came for their appt, she scheduled it at 9:30am only for my sister to find out that the doctor wasn’t in yet. Doctor came like 10:15/10:30am. How can you schedule a patient if you know the doctor isn’t going to be there at that time, and even if the doctor ran into an emergency wouldn’t it be proper to give the patient a courtesy call? Mind you that this wasn’t the only time it happened.
I’ve always known the medical field to be a proficient and caring environment, which Dr. Valin’s office don’t portray. I’m so disappointed with how their assistants handle the situation. They should know that in every office the assistants attitude and work ethics are the ones that make the business succe
This office lacks customer service, time management, and proficiency. Furthermore, the medical assistants are not trained professionally and lack the ability to think on their feet when situations arise. One good advice that Imelda should take is that if a patient is speaking to you in your native language you should take it for granted and use your bilingual skills rather than trying to sound professional speaking English but really don’t know what your talking about.

Dr. Valin was my pediatrician too. Now that I have kids, I take them to see her for checkups & when they get sick. I live on the west side, & don’t mind the drive into Kalihi to see Doc. The staff Is really friendly & know us pretty well. They’re very accommodating when I need one of ny girls to get checked up. (I was able to call early morning & get an apt. later that day. Which was awesome!
Dr. Valin is great! Very knowledgeable & friendly.

Doctor Valin was my doctor when I was younger, now I go to my dad’s doctor for check ups and appointments.
Came for a visit because my brother wasn’t feeling well so he got to skip classes for the day and had an early appointment.
It’s been a long time since I’ve been here. Usually parking is horrible but I guess with businesses closed down, moved elsewhere or being a school day the parking lot have been empty. Or it could be that we were early and others don’t come that early in the first place, especially if the ones that need to see the doctor are children /​babies.
Even when we entered the office we were the first ones there. It’s a small office with a bathroom just as you walk in; a reception desk and waiting room in one. There are some chairs with a pile of magazine to skim as you wait after you’ve filled out the paper work. There are also two examine rooms on the left-​hand side with toys and books? As you wait for doctor to come in. On the right-​hand side is a long table with supplies and whatnot and a room that they have for supplies and eye examination (physicals).
When we came in it was 9:30 and the doctor wasn’t in until half an hour later. (She must not have much appointments scheduled that early. Before the doctor arrived one of the assistants does the usual check up routine before escorting to a room.
In comparison to my current doctor, she charges $ 20. Why? I don’t know.