Supergeeks

Omg my HDD was dead. But super geek save the day. I got all my files back. Awesome service. Thanks so much! This review was per my bf Nam :)

I took my laptop in for a loose power jack in late October… In January I called about my laptop, Don told me that my laptop does not even turn on anymore. Don never once contact me about any of my laptop updates, I had to keep calling to ask what’s wrong with my laptop. now it’s march, I am so frustrated, they are just going to send me back my laptop without even fixing it. If this is how they do business, at least they could contact me about the situation like they said they would.
Update 4÷12…
I still haven’t gotten my laptop back… it’s been three weeks that Don says he will process as soon as possible… I felt I got scammed.

My girlfriend’s computer wifi wasn’t working. Went to all the other places and they didn’t know what was going on or was going to charge us an arm and a leg. I decided to take her to supergeeks. Walked in the guy greeted us and told him our issue. Mind you the computer was all in japanese. So he told us a few situations.
He was very informative and knew where everything was and what to do. With in 10 minutes he figured it out. I asked how much it would cost. It was free of charge because he was just looking it over. Total time was 15 mins in and out without appointment.

Very good service. Brought my computer in to be fixed (motherboard went bad) Don took care of the problem and found another problem (hard drive was going bad) and donated one to me for no additional cost. They transferred all of my data from the old hard drive to the new one and reformatted it to Windows 7 home which was on the previous hdd. Not to mention they also gave me a great deal on a 1^st gen i7 which was unbelievably cheap! All along the way Don kept me up to date with emails regarding the progress on my pc. Definitely would go to super geeks again if I ever need to and definitely would recommend. THANKS AGAIN DON!

Terrific experience. I communicated via live chat my problem which was that I could not understand something about downloading old files onto my new pc. They said to come by and possibly it is a quick check and a much reduced rate could be possible.
I went by and a friendly geek named Justin knew what to do and although his time was not heavily used (I waited for the downloading)… he would not take my gesture to compensate for interrupting his time.
That kind of good will have me going back at the first sign of needs with my computers. Bravo.

Excellent customer service! To top it off the work that needed to be done was faster then expected! Last but not least I didn’t realize they had a kapolei location, so I dropped my hard drive off at the Honolulu location. They had my drive ready for me to pick up in kapolei. Thank you guys will be returning to you for all of my electronic needs!

We were having trouble with Hawaiian Tel and their internet connection. Finally they agreed that SUPER GEEKS, an outside tech service, might help resolve the issue.
BEN MEDHURST (pleasant, kind and courteous) came out and communicated with us several times (much better than Hawaiian Tels coordination) before he came out to insure the best, convenient date for us. He called again to remind us and then just before he came. GREAT COMMUNICATION!
He was passionate about his work and solved the issue inspite of several problems that he encountered. We will definitely look towards SUPER GEEKS in King street for help down the road!
Paul Goo

Communication was excellent at all time, they negotiated a fare deal to repair to laptops one of which was an HP mini lap that was a nightmare. Both were fixed promptly !! and they didn’t make false promises to me, even said that if they couldnt get it to run they would give me a small refund back. Very honest, friendly, and trustworthy. I like the part at the end when they said «If somethings wrong just bring it back ». I definitely as a busy Honolulu Realtor recommend using them definitely !

When my 7-​month-​old Dell laptop (from Costco) freaked out, Supergeeks — especially Don Langman — were crucial in saving the data from it and helping me get Dell to replace the defective hard drive. Daniel was also very helpful. When there were more issues after they re-​loaded my data, they sorted it out per wtty. and didn’t try add any cheesy «garbage fees» onto my tab, as other vendors have tried before. This particular computer tested all our patience (frankly, I was about ready to recruit it for target practice), but Don and crew did me right, and I recommend them wholeheartedly!

I had a problem with one of the games on my iPad Air. Being a person with no computer knowledge, I took my iPad to SuprGeeks Moiliili. Don and Kurt helped get my game running again. They were pleasant and funny and put me at ease about my situation. I highly recommend these two — they are AWESOME!

For being someone who works with photos and video on a computer daily, I made the classic rookie mistake of backing up everything (and I mean EVERYTHING) on one external hard drive. And when that hard drive experienced errors and was unable to be read by my computer, I freaked out for a moment, and then knew that there was only one business in Honolulu that could help me: SuperGeeks.
So I took my hard drive to SuperGeeks. They were friendly and helpful and put me at ease. It took a few weeks to recover my data, but considering how much I had stored on the hard drive and the relief I experienced when they were actually able to recover my data, it was no big deal. They recovered my data, they saved my neck, and I am forever grateful for their expertise and assistance.
Bottom line: there is no better place on Oahu to have your computer or computer peripherals serviced or repaired than SuperGeeks. Believe.

I purchased MyCleanPC off the internet after seeing the commercials on TV. Long story short, the online technicians who took control of my laptop f*kd everything up. So I took it to SuperGeeks. Don was the one who helped me with the assessment and pricing for repairs. It was a little expensive, but the result was satisfactory. Great customer service, good warranties, and great efficiency on working on my laptop. They got it back to me within a couple days. Thanks SuperGeeks!

I paid about 150 bucks for my thinkpad reparation. However, they said it was «too much to repair». So $ 150 for nothing but waist time.

The service i didnt get from the store, i got from the owner. I was hesitant to call back the first day they called, so when he contacted me a second day saying he wanted to make things right i knew he was telling the truth. It was nice to see that he cared about what his customers get out if his business and even offered to pick up and correct the mistakes himself. Really appreciate it James.

we went to SuperGeeks — in Kapolei — and were TOTALLY floored by a tech there — named Maurice — he was fast, knowledgeable and great _​we were there for several times — for several different computers —
some months later — we went back and he was no longer employed — our disappointment knew no bounds — we /​my husband and I had told friends about Maurice — and could not find out where he was employed —
we had gone there — after a month of him quitting — a young lady who took the computers — said «three days» to fix — and that was a lie — it took a week _​_​and she kept taking in computers — and gave the same response — when we did go back to pick up the computer _​_​_​the technician there — said he was the only one — and he could not keep up — with the work load _​the other fella — who worked with Maurice — apparently quit too _​SO sad cos Maurice was exceptional _​_​and he gave good service too — employees like that — need to be taken care of _​_​
looking for another one — to take care of our computer needs — started at Cowabunga — but wish we knew where Maurice is employed at

I recently interviewed SuperGeeks to see if they were capable of developing an app idea I had. I met with Founder James Kerr. After that interview, I knew I had the right company. They immediately got me a price and a development schedule and we were on our way.
We are just completing the app now and this company has been great to work with all along the process. If you have an app idea or have any questions as to the process of getting one done, call 808 343‑4788. I will be happy to assist you and walk you through how it’s done. Thanks you Super guys at SuperGeeks!

SuperGeeks is one of the most reliable services that I have and currently work with while managing several different subsidiary companies within a private sector company. Along with the build of SEVERAL full fledged websites with eCommerce integration, James and his team have done exceptionally well to ensure that all of the projects I have invested in are working to superior standards.
I have a strong relationship with James Kerr and the rest of his SuperGeeks team. I highly recommend them for any computing or web support in all calibers of interest.
I read some of the other reviews on here, and I would highly recommend asking specific questions or concerns beforehand in submitting a trouble ticket or project. While they are great at what they do, they aren’t mind readers as much as we would like them to be.
Highly recommended.

I hope to god I never have to come back here.
But if they did their job I guess I won’t XD
Something happened on a custom build of mine and I just dropped off everything for them to fix. It took A MONTH cause things kept not lining up, like the first mobo was DOA, the new heatsink was a little too big for the case, so I needed a new case, etc etc. a lot of waiting for parts.
Anyways, it took a while, but when they did get everything, they fixed it up right away, and I haven’t had any problems since.

Well to be fair i was never able to tell if they were good at what they do or not… I mean i could NOT get passed their lack of ethics. They were totally unprofessional… And well they did make me a website. Its was ‘ok’ but not for the price. Kind of amateur. I paid them 700 – 800 for about 4 pages of a site… They did not market it for me at all orexplain anything about how to promote it or link it to search engines, ect… So for their high prices i’d say find someone better.
When i complained to the owner about his employees total lack of professionalism when it came to customer service and rapport. He said and did nothing. Like he himself did not know how to hadle it…
Their «super geeks» are real very inmature young guys that have no social skills. I don’t know where the «super» title comes from but i do know where the «geeks» does.
Young inmature geeks that may know computers but have a lot to learn as far as dealing with the customer in a professional manner.
And i’m sorry but that is still a must for all businesses. :)

This review is for the only time I had used SuperGeeks back in 2011, when my desktop computer somehow crashed and needed some immediate assistance. I thought for a while that it was something I had downloaded (virus) before the system went erroneously bad, but as it turned out, it wasn’t. The system was acting strange before I took it in, but I thought it was just acting stupid, until it really went nuts and I just couldn’t handle it anymore. I kind of panicked, so I just searched for the nearest and most reputable computer place I could find, and I was referred here.
SuperGeeks offers a host off services at your disposal. What I got was the $ 199 express package, which included the virus removal and the system performance upgrade with the installation of anti virus software (avast). The service was expedited and I had my computer back within 3 working days. Since I brought it over on a Saturday, it seemed longer than it was. The SuperGeek offices here in Honolulu seemed sparse, but they know what they are doing. Thankfully for them, it wasn’t a virus but something just finally crashed. I thought I really downloaded a virus, but as it turned out it was something entirely different. But they suggested that an anti virus be installed to prevent anything for the future.
Good customer service and I would certainly come back when the time arises. Price wise, it’s kind of up there, but when you don’t back up your files regularly and sh*t hits the fan with your hard drive, you’d pay for the service. At least that’s what happened to me. Never again! They’re quite knowledgable in what they do and they just do it quite well on it. I wonder if they do iPhone fixes too…
A+