Sam’s Club

Need to take it down a star, the phone service is ridiculous, I have called various times, about 10 times today, and let it ring and ring from 5 – 15 minutes each time, nothing. I need to make orders for my husband’s business.
Also love the hot dogs/​pizza/​ice cream/​pretzels but every time I go without fail there is a ridiculous line and one register open so I’m in line for 15 – 30 minutes.

Have been shopping here all the time. I enjoyed coming here. But, for a lot of the flatbed, the wheels need to be replaced. A lot of them are not moving fine. So annoying to have a broken flatbed while shopping

I’ve never been to any store with such terrible customer service like this Ke’eaumoku Sam’s. Always a line at the customer service desk with 20+ minutes wait time. No greeting or smile or apology when you finally get to the service desk. I kind of understand why the staffs are not nice, because by then there’re only angry customers. Loss-​loss situation.
I requested to speak to the store manager for a question about a product (for a secret shopper/​reviewer job). What really surprise me is how rude and unprofessional that store manager was! I’ve explained to him why I’m asking about the product. He basically treated me like I’ve stolen something or I’m a nonsense scam. He initially insisted he could not help me because he only deals with the computer and has nothing to do with the stocking of merchandise. He later reluctantly gave me his title as the «General Merchandising Manager». Sorry I’m not familiar to the sale industry but I really don’t know why a GMM has nothing to do with merchandise! I feel like he was yelling at me for asking him about a product. Very rude, very unhelpful, no patience, no customer service.
I have to say that I feel really terrible for the way I was treated. I don’t think I’ll ever step into that store anymore! This is unacceptable and I hope Sam’s take this feedback seriously. If you are the owner of this store and wonder why business is not as good as other big companies in the neighborhood, this is exactly why. I also feel bad for the staffs who work under such terrible management. There were a few staffs who were quiet helpful and polite but what can they do with a crappy manager? It is so shocking to know that a big cooperation allows such bad costumer service. Thumbs down for the Ke’eaumoku Sam’s!

Great place to buy in bulk for the family! Conveniently located in the heart of Honolulu, this is a very easy way to shop major groceries for the family. There are always great deals that is always changing so you will always find something useful for a good price!
Customer service is very limited but the people you do ask will usually be more than happy to help. There is a self check out which makes it real nice and speedy to purchase and go!
The food court is simple but is a nice inexpensive way of having a quick meal! Can’t beat he $ 1.50 hot dog and drink combo!

Sam’s Club Keeaumoku is soo convenient for me that I could walk there, but can’t because I wouldn’t be able to carry home all of the stuff I bought!
Parking is really good, compared to any Costco on Oahu and it never seems crazy busy like Costco. I like that there is self checkout, which is the best invention ever! And ummmm… their GCs are awesome, I bought three three packs of $ 50 Disney GCs saving 5% … That’s $ 427.50 for $ 450! That was last December, and when I stopped by the other day, I tried taking a quick glance at the GC display by the registers and didn’t spot the Disney ones… I’ll check again later, closer to our Disney vacay later this year.
The selection is on par with other warehouse member type stores, but if you go back later for something you bought a few months earlier, they might not have it… we ran into that problem just recently when we needed more Liquid-​Plumr :(

This location is near Ala Moana Right above Walmart on Keeamoku. I don’t even have a Sams club membership but I have friends that do Woo! I have a Costco membership mainly to fill gas and its closer to me.
Honestly, I like coming here. It’s NOT packed and crazy, you can take your time and slowly shop around. I buy honey and my instant coffee here since Costco doesn’t sell the one I want.
I usually self check out here and pack my own things. I like organizing my own stuff and if you’re embarrassed of a cashier knowing what you buy then this is great for you.
They have a mini food court area inside and oh my god those cheesy breadsticks are to die for! They have pizza, chicken sandwich and last time I went they had a kalua pig plate O_​O wow.
Ok, let me call my bestfriend and tell her I Need a Sams club trip for some fresh Kalbi. (which in my opinion the one Sam sells are more tender whole Costco one is tough)

One of the busiest Sam’s around here. They often offer high end items compared to Costco and their packaging is smaller, but a selection of organic items are not as abundant as Costco. Their snack food quality unfortunately is not better Costco.

How can the handicap or the elderly Park in their handicap spot when Sam’s club leaves all the carts in the handicapped spot

Although I am NOT a member of Sam’s Club because I don’t buy mass quantities like many families, I recently went to this Sam’s Club location as a guest of a member. This Sam’s Club is convenient located only a block away from Ala Moana Shopping Center in the Walmart /​Sam’s Club complex. There are four levels of parking and as long as you don’t mind walking a little, there is never any problem with parking. I always just take the first available parking and walk a few minutes.
Inside the Sam’s, everything is very well organized. I especially like the big selection of water toys which seems very appropriate since we live in Hawaii. I feel my time is valuable so I don’t like to wait in long lines to check out. The very cool thing about this Sam’s Club is that there are 6 self-​checkout stations if you have 10 items or less. It makes it much faster to scan your few items and do a self check out rather than wait in line behind people with dozens of items. Good job Sam’s Club in expediting our exit!

If you live in Hawaii and you don’t have military benefits then its almost a necessity to belong to SAMs Club or Costco!
They have great prices at SAMs club and they have quality products. They have a large selection of fresh fruits and veggies and they have a great bakery.
Sams has a large selection of household supplies and they even have furniture.
The pharmacy is a little limited but they have the basics and they are much cheaper than Longs or Walgreens.
You can have a cheap lunch ($ 1.50 for a big hot dog and a soda) or you can pick up a large pizza for $ 10 or take home a rotisserie chicken for $ 5!
I’m giving them 4 stars because the customer service is almost non existent… C’mon SAMs club, just because you know that we have to shop there doesn’t mean that you don’t have to provide good customer service and would it be to much to ask to have your employees smile sometimes?
Not to worry, I’ll be back because I love the selection and the prices!

I bought a microwave oven from Sam’s Club and now it doesn’t work. Since it’s well over 90 days ago, I cannot return it. In comparison to Costco, I would have no problem returning it even after a couple of years. Costco has a much more generous return policy and no questions asked for certain items. Hence, I’m throwing my microwave oven from Sam’s Club and buying a new one from Costco.
For this experience, I strongly recommend you buy your kitchen appliances from Costco. Sam’s Club was only a little cheaper by a $ 1 or so. But it’s worth having the generous return policy.

After checking in here so many times, I figured I’d better write a review about this place called — Sam’s Club.
Like Costco, Sam’s Club on Oahu is just two stores. One is located in town on Koreamoku Street near the Ala Moana Shopping Center, and the other location is in the Pearl City area.
I’ve been a member of Sam’s Club since the early 90’s when Sam’s only had the one Pearl City location, but I’m glad they added the town location a few years ago.
There are some pluses about Sam’s Club; the yearly membership is cheaper than Costco. They have the snack bar, and lots of the similar products like Costco.
Overall, the products and inventory at Sam’s may not be as plentiful or good as Costco, nor is the snack bar food (is as good either), but at least Sam’s has enough stuff to meet my needs.
I make due for what Sam’s Club has to offer…
I find mostly what I need here as far as household & food items, as well as doggie food items for my Makana.
If I’m looking for automotive items like motor oil, I can get it here too (although it cost a little more than Costco).
I do like the early business hours of Sam’s Club, (as I have a business card membership) so I can get into the store at 7:00 AM and beat the crowds.
The store is generally not as crowded, or busy as Costco (that’s for sure).
My only wish was this Sam’s Club (in town) location had a gas station pump like the Pearl City location… hopefully one day.

There was a time when I only had eyes for Sam. Costco who? You had better pizza; your supreme combi toppings and oven baked crust couldn’t be beat… for some reason, it’s like your perfectly calibrated pizza ovens were timed to spit out the pie at the right time… every time.
You had and continue to have a few things I can’t live without; fresher spring mix salad, Sinaloa Tortillas (boooo to Mission), and Pastrami Turkey coldcuts at a reasonable price.
But alas… my rose colored glasses are breaking, as is my heart. Your pizza isn’t what it used to be, and Costco reigns supreme. Your Nathans hot dogs can’t hold a ketchup packet to the beefy and delicious Kosher Costco dogs… it’s true you still exclusively carry Sinaloa which is great, but that’s it…
Your checkout line is the nail in the coffin… terribly inefficient, someone NEEDS to redesign it for better flow! And properly staff the lines to have a person helping repack the items into the cart like Costco… it’s all about turnover, but your lines lag and they leave little room to. maneuver, and much to be desired.
I will keep my card because you’re closer in town to me and like I said… this Chicano needs his tortillas… but without cheap gas nearby like Costco… you are a pale second choice. Sorry brother Sam.

I love that it is so convenient. Walmart is right below and I can usually do all of my shopping without having to go to different stores.
The selection is great and usually the employees are friendly. The self checkout lanes are usually pretty fast, yay! The store is always clean and I love the sample machine they always have. It’s a great way to try new products for free! I love free!
The only downside to this SAMs cub is there is no gas pumps. I wish they had an area for gas.

This place has really gone downhill the past year or two.
Parking lot is full of trash and EVERY TIME I come here I have to wait an average of 30 minutes to get a rotisserie chicken.
I gotta start spending my money at Costco.

I came to shop on a Monday morning.
Most of the meat department is empty. Still can’t get my pork products.
Also the line is ridiculously long for having about 20 something carts. Only 2 cashiers?

Sam’s club is centrally located in the main shopping area of Honolulu. What I like about this place is the location, ease of access and there is almost always enough parking in the structure. This is a good alternative of going to fight the crowds at Costco although Sam’s customer service needs to be polished up ex; I called on a Saturday morning to find out the pharmacy hours. The main phone line rang and rang finally appeared to have someone pick up then hang up. I tried again and it rang continuously. Finally gave up and called the Pearl City store where someone picked up within 5 rings. I called later that day and someone at the Honolulu store did answer but when I asked the question about the hours, he did not know the simple answer. You could clearly hear him asking others around him. «What time does the pharmacy close?» «you dont know!!!» «I should just walk over there which would be faster to find out». It was hilarious.
Another good thing about Sam’s that their competitor needs to get is the self checkout stands. This is great for the members who only have a few items and can get in and out fast.

Great place to shop if you live in Town. Located just above Walmart, you can get most of what you need at this location!
Great alternative over Costco at times. Less long lines, less crowded, and way easier to get to in Town. But they’re not angels. On more than one occasions, I’ve gotten bad cold products from them. At different times, ranging from yogurt to cold cuts, and oranges to grapes, I’ve gotten some cold products that have gone bad. I’ve even gotten Govinda’s Orange Juice from them twice — a local orange juice — and it was already tart, despite the expiration date. That being said, I haven’t had that problem in a while. Their return policy is very accommodating.
Don’t try to call their main line. No one answers the phone.

5 stars is for the bakery!
As my membership is ending soon, I’m debating if I should re-​new.
But if I don’t, I’m really going to miss the bakery!
esp. the French bread & cakes.
The cake is worth saving my membership!
I went to 2 parties this month
& both parties had cakes from Sam’s club.
A birthday party, cake was from Sam’s.
a chocolate marble cake.
My daughter asked where the is cake was from as she really enjoyed it.
I was so surprised it was from Sam’s.
Cake was so good with vanilla ice cream.
2^nd party, there was a chocolate cake & of course with ice cream.
wow! cake was so moist and so good with vanilla ice cream too!
Again, I was surprised the cake was from Sam’s.
This Mother’s day, I picked up a cupcake/​cake for this special day.
I was happy to find a made one with very pretty flowers.
As usual, the cupcake/​cake is really good! but no ice cream. =(
Oh & the French bread, I’m addicted to their breads!
hmmm, need to enjoy my membership now til I have to make that decision.
I can’t wait for my daughter’s bday & grad party. can’t wait for more cakes!

Sam’s Club as a store:
Sam’s Club is Walmart’s wholesale club. Despite the evils of the corporation in general, there are benefits to shopping here. The cost of membership is low. They offer a wide array of products, mostly at great prices (if you do indeed need the items in bulk). I namely use this store to buy beer, hygiene products, some processed/​boxed foods, gum, and paper products. Anything I use with less frequency I go elsewhere. One drawback is Sam’s partnership with Master Card, which leads to not accepting Visa. I like the free samples of foods, consumer products, and alcohol around the store. I’m also a fan of seasonal items. Media I used to purchase here, but haven’t in recent years as it’s no competition to Amazon, and even Walmart in many cases.
This location:
I really like the Honolulu location. It’s on the second floor above Walmart on Keeaumoku, right in the central shopping area of the city. It’s easily accessible by car, elevator, or stairs. It’s the antithesis to the hell that is the Keeaumoku Walmart– Sam’s Club is organized, spacious, stocked, clean, and frequented by nicer people. The restrooms are larger and always well maintained (sometimes I come here just to use them and have a few free samples). There is a lot of local merchandise, like souvenirs, alcohol, and foods. The checkout is surprisingly fast (I always use self checkout). The only drawback is the exiting process as theft is such a problem in this city. This is mostly annoying when purchasing one item and waiting behind the throngs restocking restaurants.
All in all, I like this store.