Rainforest at Kilohana Square

I have wandered in to the Rainforest at Kilohana Square enough times to look at their beautiful flowers and unique decorative items that my sweetie got the hint and sent me a gorgeous arrangement of garden roses and lilies.
Unfortunately there was an issue with the arrangement, it was damaged during transport, so I called Rainforest to let them know. Rainforest’s customer service was excellent. A different time, a different florist delivered a damaged arrangement – a rose had snapped off. That florist sent a single replacement rose for me to stick into my arrangement. Not Rainforest, within a few hours, I was stunned when a complete second garden rose and lily arrangement arrived, just as stunning as the first and perfectly intact. I was the talk of the office, with not one, but two sets of flowers on my desk!
Yes, their flowers are pricey, but if you are treating yourself or want to send something extra special, Rainforest’s arrangements say luxury. These are not your average flowers, these are beautiful works of art.

I go to Rainforest to get a few pretty flowers or plants, and honestly, they have horrible customer service, but the last and the FINAL time I will ever go there, a bunch of ladies were in the center, arranging flowers, didn’t acknowledge me, a few just gave me stink eye (don’t know why), blocked any room that I could have, and proceeded to talk loudly as if they were at home, not in a business place.
Love their cute grey African bird but even that won’t bring me back here. A small, I think local shop like that, I would expect to have more aloha. Sad…

These guys are amazing especially today which warrants my awesome review, today they went above and beyond to protect my flowers as I came on my motorcycle in the pouring rain. The things you do for love haha I have shopped here several times before and have always been 100% satisfied with my purchases, they are on the pricier side for their arrangements but you do pay for quality here which is in no shortage that’s for sure. This shop has been my go to for beautiful arrangements for any occasion so be sure to check this shop out!!!

Rainforest outdid themselves with these Holiday arrangements. They smell so wonderful & the flowers are huge! Everyone is the office keeps taking pix of them!

I have been meaning to write a review for Rainforest for awhile now and just didn’t get to it until now. I LOVE this place! I don’t get all the bad reviews because every time I’ve been in here anyone who works here has been SUPER NICE! I love coming in here. It’s like a little paradise. They always have unique flowers and really good prices on the roses which are gorgeous and hard to find — these roses I believe are the South American ones that are long stem and in wonderful colors. The owner Michael is very nice and knows how to put together boquets to funeral arrangements.
My mother passed away last year and we bought three (3) arrangements from Michael. He did a WONDERFUL job and the flowers were just beautiful. We didn’t have a care in the world about how they would turn out since whatever he does is beautiful. My dad refers people all the time to this place. When I stopped in after the funeral, I made it a point to tell Michael we all loved his arrangements and he was genuinely concerned as to how we felt since we didn’t see them until they were delivered to the funeral service.
They also have a darling little bird who sings and it’s just so nice to come in to this place. Michael has always taken good care of me and whips up bouquets with ti leafs and all the friends I give them to just love them. They have gardenias during the summer too!
I can’t imagine anyone here being as rude as the below mentioned reviews. It’s just not in their character — don’t believe everything you read. I’m headed down there today to grab some gardenias and roses!
As a Unilocal Elite, I feel you need to have integrity when doing reviews and I am honest about everyone that I do. Rainforest Florist really is a great place and I would not return had I been mistreated in any way.

Dont go there. As pretty as the flowers are. The owner and workers need some customer service training. I was about to buy some flowers and they just ruined my experience. HORRIBLE!

I would rate this flower shop a 0. Worst flower shop. DON’T COME HERE. Horrible customer service. Their flowers are ugly. No selection. Flowers aren’t even maintained: wilted, have bugs, and smelly. If you do come here, go to Jun Flowers instead even if you have to make an appointment first. Parking also sucks here.

I would not give any stars for this business but in order to post I must give one. The owner (Michael) was rude and unprofessional. For the price you pay for the arrangements, customer service should be stellar. I had a experience which was unbelieveable bad and have never gone back since. However, I do share it personally with friends and they can’t believe it. With so many talented designers and florist around our beautiful state this is (in my opnion) certainly NOTone of them. Flowers should feel the spirit and warmth when made. However my order was the worse experience I ever had ordering flowers. NEVER AGAIN and I am surprised he is still in business. I’m DONE!

This review is for the delivery guy. Great person! Funny and charming. Really made my day!

I love flowers — always have, always will, love to give them, love to receive them.
When my cousin passed away unexpectedly in September, my family faced the daunting task of planning a memorial service for a person whose wishes were largely unknown. This is going to sound a little weird, but due to my job, I’m actually somewhat experienced in planning funerals, so many of the details were left up to me.
I have worked with many different florists, so I had a few in mind and even contacted a couple. The enormity of the occasion weighed heavily on me — everything had to be «perfect» for my cousin who was more like a sister to me. I had actually never worked with or even ever ordered flowers from Rainforest before in my life. I was familiar with their reputation for beautiful arrangements and their lei presented in ti leaves but hesitant that they might be outrageously expensive.
In the end, something told me to just make the call. I gave Michael the owner a general description of what we wanted (3 large pieces, green and white, maybe some purple, no anthuriums). He advised me that purple sometimes looks too dark and morbid, but I felt that some of the photos on his website looked great, so I told him to use his judgment. I perhaps foolishly told him that there were no budget constraints (I got permission first!). Overall, though, I told him that my cousin was a creative person who would have appreciated the creativity that he brings to his work and that I trusted whatever he would do.
Although it is available as an option, Rainforest does not generally do the ribbons with the «Beloved so-​and-​so» on them, instead printing your message on a sign to be placed on the arrangements, which is a look I prefer. I typed out a summary of our conversation including the various messages in an email to send to Michael… and then in my addled state of mind, hit «Save» instead of «Send.» And then I left it there for a week. O_​O
A day before the service, I received a very kindly worded email from Michael asking if I’d had a chance to decide on the exact wording I wanted yet and that they would come in early the next day to print it out before the service. Thankfully, I was able to send off my email immediately so that they could do it right then and there. No scoldings from him even though I definitely deserved it.
When I arrived at my church the next morning, I saw the most stunning floral arrangements I have ever seen in my life. I am tearing up just thinking about them. I know many people think flowers are stupid and frivolous, because they do not last. But to those like me who love and appreciate them, the memory of their beauty truly lasts forever. The pieces Michael and his team put together meant so much to my family and me in our time of mourning. It may seem silly to attach so much meaning to something like this, but they really did bring us comfort in a time when we needed it most.
On a final note, the prices were quite comparable to other florists in town. In fact, I would say that the visual impact was far greater to anything we would have gotten for the same price elsewhere. Mahalo, Rainforest.

I go on Unilocal just to read peoples reviews but never wrote a review so I signed up for Unilocal because of this rude MF that pissed me off so bad I had to let people know about him! Flowers there are beautiful but the customer service sucks! I go in to buy a lei and the bald guy the owner is wrapping my lei with some cheesy leopard tissue paper and with tealeaf, so I nicely say I don t need it wrapped because I m giving it to someone right away then A$$hole just drops the lei in front of me on the counter and says ok ALL YOURS. What a D-head.litterally! First and last time I will go there. Hes got a stick up his A$$!!

I wish i could give them less than 1 star. I recently hired Rainforest to do my wedding flowers. Most everything was handled through email, but when I requested a 5 minute consult to tie up loose ends they refused to speak with me. After several times calling them and not getting a return phone call I finally got someone live. They spent more time arguing with me on why I didn’t need a phone consult than on the actual time the conversation would have taken. They were very unprofessional and extremely rude. I’m shocked that they are in business after treating customers this way. A month before my wedding I decided that I did not want to do business with them and cancelled my order. Subsequently, I found a fantastic florist at almost half the cost and my wedding was perfect.
If you are looking for good customer service this is not the place for you.

Horrible experience here! So much that I decided to make a Unilocal account just to warn others about their horrible customer service. Ive bought flowers here before but never again!
Ordered flowers in advance for Valentines Day requesting that my budget was no more than $ 150. When I arrived to pick them up they completely forgot about it! The owners response was «oh I think I remember your order»…Umm yeah I sure fckn hope so…
Then he showed me the paper of my order, didn’t say anything, and finally pointed out a pre arranged setting that they were simply selling in the store! Ridiculous!
Luckily I found an $ 85 arrangement that I liked and asked if he could throw in a couple of flowers that I initially requested. He threw in maybe 4 flowers and told me the total was now $ 162!
So not only did they forget my initial $ 150 budgeted order, but now they’re charging more? Pathetic.
Was contemplating about punching the guy in the face but thought better of it. Instead im writing a Unilocal review? Maybe im just making poor decisions…
Don’t go here. You’ll be happier going to Safeway than this sh*t hole

We’ve used Rainforest flowers a few times for Mother’s Day and Birthday arrangements and we’ve always had beautiful and unique arrangements full of interesting flowers.
Recently, I had Rainforest make the bridal bouquet for my wedding. I wasn’t sure exactly what I wanted, so I told them I wanted a unique bouquet that would look good with blue bridesmaid dresses in an outdoor environment. With only this direction, Rainforest made a stunning bouquet with lots of depth and unique flowers.
It was hand-​tied with silk ribbon which was fashioned into a small flower on the front of the stems. It was absolutely beautiful.
The storefront is small and busy and parking can be difficult. However, it is worth it for their selection of unique and interesting arrangements and flowers.

Amazing selection of flowers!!! I’ve been to this flower shop a handful of times, but always find flowers that are so unique and rare. One of my first great finds was fresh mistletoe! The utterly hopeless romantic in me had to have some. My most recent trip yielded protea/​pincushion, gigantic gerber daisies and mini artichoke-​like carnation stem-​like beauties. Great selection of stunning orchids and branched blossoms like ume blossoms, cherry blossoms, apricot blossoms. I also love how new incoming fresh blooms are posted on FB as they flutter into this lovely rainforest.

THIS IS AN HONEST REVIEW, NO JOKE.
I ordered flowers from this florist a while back, but totally screwed me over! Everything was A NEVER AGAIN experience minus the pretty cool looking flowers… BUT FOR ME, most importantly is the whole experience of flower giving. and their service was THE WORST EXPERIENCE EVER!
The owner was the rudest person I’ve encountered in a really long time. Basically YELLED at me over the phone, HUNG UP on me, and SWORE at a customer!!! Yes, I am being for reals, no joke. OH, and told me I was a liar. (had a delivery problem that could have been recovered with an apology but no… that wasn’t the case)
Its really too bad since their flowers are unique and pretty but their service SUCKED BALLS.
I’ve managed to tell a bunch of people, but I am sure it doesn’t mean much when he told me that he makes flowers for Halekulani and what not. I could care LESS!!!
And yes, I am a real person and this is a real review… since I am sure he would remember who I am after reading this… unless he’s done this to more than one person he might not remember who I am???

This is going to sound like a commercial so I apologize in advance for that. I don’t work for Rainforest or anything.
This is not your usual florist — Rainforest is the best of the best. Go here to impress your recipient with quality flowers (men out there: take note). Unlike grocery store/​cheaper bouquets, the flowers in the bouquets actually continue to bloom so it seems like the arrangement is growing. I have also picked up flowers for others for special occasions, and the owner packs them into a nice box so they are easy to transport. Basically I love this place.

I had an absolutely wonderful experience with the folks at Rainforest!
I’m from Seattle but a family I am close friends with has family back in Hawaii who experienced a loss. I just googled florists in Honolulu and tried to find something that seemed unique. I came across Rainforest.
I called Rainforest and spoke with Michael who made the whole process simple. I had never called and ordered flowers before (I had previously ordered flowers from places online and had them shipped). I let him know the arrangement would be a for a loss in the family, that I wanted bright colors and local flowers, and what I wanted to spend. He asked me what to put on the card and it was as simple as that.
The next day I got an email from a member of the family saying how overjoyed they were to receive the flowers and how beautiful they are. The family sent me a picture and the flowers were gorgeous. They seemed cheerful and beautiful and better than what I could have imagined. I loved what they did with the square vase — they lined it with bamboo. It was something I hadn’t seen done before.
Overall Rainforest was pleasant to deal with and the flowers they delivered were beautiful.