Pinnacle Management Group

I really wanted to like this company, truly I did, but my experience has been a nightmare thus far.
My s/​o and I were the first ones to attend a showing at a rental property recently. The current tenants were still living there and didn’t appear to be in any rush to move out. The house was a mess and there was no way to see the some of the bedrooms because their personal items were literally stacked to the ceiling in both spare rooms. Not to mention it reeked of an animal shelter in there… but that’s besides the point.
We were able to see beyond that because we have a deadline to move out of our current place and this location was ideal. We wrote a check for the application fees and submitted our applications that same day. I received a response from the assistant manager that said he would reply within 3 business days.
5 business days, 2 emails, 3 phone calls later… I FINALLY tracked him down for an update and guess what? He tells me the current tenants are thinking of staying and they had not even processed our application. You couldn’t have told me that sooner? I have to be out of my place soon, what a waste of time!
*If the property is not available it should NOT be listed, these guys are literally messing with my living situation. That is not ok. They definitely need to work on their communication, this has been a dreadful experience and a waste of stress.

I was a renter for a year in one unit and for good reason.
No return calls for services or simple inquiries. I had to storm off to the office a couple times to get things addressed from clogged drains, broken dryer, broken garbage disposal, ect.
Their service contractors are terrible. Always late and very rude. It’s the lowest bidding certified workers they could find. Managment and service is very poor PERIOD! That’s how they compensate for their low 10% Managment costs. They only care 10% of the time.
The cherry on top is that when you end a lease they mandate you get the place professionally cleaned and will not refund you the service. Which means you are guaranteed to loose an extra 200 to 500 bucks off of your security deposit no matter what.
If for some unfortunate reason you do decide to do «business» with these people, go through Steven Lankford. He seems to be the only one that cares about anything in Pinnacle Managment Group.
(The actual definitions and meanings behind the words «pinnacle» and «Managment» are to be used very lightly, as interpretation of such terms vary on a broad spectrum.)

I’ve been working with them for 2 ¹⁄₁₂ years. I am the renter. Pinnacle is unresponsive 90% of the time. This has been my worst experience with a management company. The rep/​agent turnover is high too; I’ve already had 3 reps. I have never given a poor review. I feel that one should always try to be positive when writing anything that is permanent. So I feel bad for even writing this. But honestly, I hope that other home owners will save their money and steer clear of this management company so that they can have someone really take care of their home.

Terrible service, I have to call frequently. They send first untrained handyman then stall before fixing items. Not sure if this is by design or just poor management. Dealt with five different people each time for maintenance. After waiting over two months contacted one of the supervisors and Sorry to say but was promised service that never came, one of the individual is mentioned in a previously reported good review but it likely a friend who did the shout out…
They only get one start because it’s required for the review.

Hi All, I worked with Kyle and Jamie of Pinnacle to handle my unit in Honolulu, I’ve worked with a lot of real estate agents and property owners and I tell the absolute truth when I say that they are class acts. They take excellent care of my property and needs and my tenants. My water heater broke this week and they were on it immediately and had it fixed within one day. They are easy to reach, straightforward and happy to answer questions. I highly recommend working with Pinnacle. 2 thumbs up :)