Outrigger Regency on Beachwalk

Location excellent for the price. We had two bedrooms and kitchen. Good size condo that was modern and well fitted with appliances such as three cable TVs and air conditioning.
Complimentary coffee and POG juice in lobby was a nice touch. Staff are nice. Had an issue with the cleanliness of the room on arrival. This issue was resolve without grief to our satisfaction.
I highly recommend this accommodation for families. We comfortable stayed with three children and paid $ 225 per night US.

We had to book a last minute trip to Hawaii for a family emergency and we were looking a 2 bedroom unit as there would be 5 total adults & 1 small child. We found the Regency at the very last second and decided to book it due to it’s location and price for a two bedroom unit ($ 240 a night w/​AAA). I did research on it so I was aware of the cleaning fee and nightly parking rates and while a little high, the overall total was a lot cheaper than some other hotels nearby which were only standard guest rooms.
The room itself was clean enough but slightly outdated. Their was an AC unit in the living room and one of the bedrooms, but the bedroom that didn’t have one could still feel the air from the living room so it wasn’t really a problem.
The two things I really enjoyed about this hotel were the staff & location. I read a lot of complaints in regards to service but my family and I didn’t experience any of it. Just note that since it is essentially a condo complex, at night only security is available so the front desk and hotel staff are only their in the mornings to afternoon. As far as at the location, it’s at the beginning of the Waikiki strip, so it’s close enough to everything but still far away from all the main traffic. There is also a 7 – 11 and ABC Store a few steps away so if you’re like me and snack on 7 – 11 musubis when in Hawaii, this is the perfect spot!

I can’t help but laugh because outriggers are used for stability, this places system is far from stable. Checking in and out was a nightmare. I originally called ahead and reserved 2 nights, my girlfriend wanted to stay a little longer so she reserved 2 nights as well, I saw there was a high «cleaning» charge at check out so instead of us both paying I told her to just condense the stays into one reservation, so I sent her the info and she took care of it. Fast toward a few weeks to put checkin and the hotel didn’t get any of that done. The billing system they have is extremely bad to put it simple terms. I entered my credit card I for the day I booked the rooms and saw the charges go through. I check in and they say the only charged me for one day instead of the 2 and now need to put a hold on the card for the cleaning fee plus incidentals, totaling over $ 500. The charges were put into my girlfriends card and she kept checking it daily and noticed the charges were there in the morning and gone later that day, and this happened for the next few days. I go to check out and now they want to charge me the cleaning fee again plus the regular room charges which is fine, but why put it on the hold the first time? Any way they swipe my card at check out for 513.98 this time and go to hand me a receipt, and say the charge didn’t go through and swipe my card again no claiming is declined. I pull up my capital one app and see the charge for 513.98 and try explaining to them it went trough and that’s why it’s declined because Capital one approved the first charge. I’m in the phone with capital one and they hear I just made a payment a few days ago and say it’s probably because that payment hasn’t credited yet, the rep for capital one explain to them that it is the hotel system at fault. So thank you to cap one for defending their customer. The hotel would’ve been nice and in a good location had it not been for all these problems with their system. Ive never felt so frustrated and insulted with a hotel in my life and when I worked in the oilfield I stayed in hotels more than my own home.

Don’t trust the booking prices. Due to the size of our family we opted for the condo instead of the hotel. Unfortunately even after providing a credit card, your prices are only «estimates» according to staff. Even with including the mandatory cleaning fee of $ 195 (fair enough), they still charged us over 15% of what our room rates were. They didn’t try to hide behind any hidden fees. They just plainly said that our booking rate was just an estimate. So pretty much they told us they can charge whatever they want once you’re there.
The rates ended up being they same as some comparable hotels, so watch out for this business practice.
Our overall stay was about average for a condo. Customer service was below average and second room was not suitable for any privacy. Building is loud.

We are here for a military move. Our first night on island was terrible. The second night we came here and have now been here for 2m5 weeks. We are in a 1 bedroom with two small children. We have a kitchen, minus an oven, and everything we need to make and eat food. Being able to be here has been a blessing!
It is fairly quiet, a beautiful view, wonderful staff. We have extended our stay twice now and we were supposed to change rooms, but after talking to the manager, who rocks, she helped keep us in the same room. So easy on us. It would have been TORTURE to move rooms.
HIGHLY recommend this place!

Perfect accommodations for a family. My husband and I stayed there with our 2 children. Our travel agent messed up and booked us for a 1 bedroom unit so the first night we stayed there. The Outrigger was very accommodating and simply charged us the upgrade fee so that from the 2^nd night on we stayed in a 2 bedroom condo. Perfect! Spacious and there is even a pull out sleep sofa in all units so it all worked out. Staying here is walking distanct to the beach. Even though there is no pool as a guest, you have full access to the Outrigger Reef up the street where you have a full pool plus access to the beach. We utilized this daily. Very nice accommodations. Additionally, there is an ABC store right next door so we were able to grab anything we needed. Especially staying in a condo, it was nice to be able to have a full kitchen and cook when we wanted to. Great location for walking to the Royal Hawaiian Center (mall) and along Waikiki Beach. Centraly located for several pick up locations for a variety of tours. We stayed 6 days and never needed or rented a car. The staff was great. Since turn down service is not provided, they responded quickly to our requests for fresh linen and towels as needed.
We will definitely be back. I will even look into a frequent stay program because no doubt we will use it. My husband and I will probably even stay at night at the Outrigger Reef to check out the rooms, but it’s great to know we have the option of a condo. Loved the location and will recommend it to any friends that plan on taking the family on vacation.

Stayed at one of units at Waikiki shores managed by outrigger condominium. Booked directly through the owner using VRBO.
At the time of booking, was told by owner that we had full access to outrigger amenities next door (outrigger reef), including gym, pool, beach towels. This went without incident for the good half of our stay. Come one morning when I needed beach towels before the pool attendant was open, I asked the front desk at the outrigger reef for a few towels (something I’ve done before). Was told by «Frank» that they do not supply services to the condos at Waikiki shore. In fact, he said we have access to the gym and was not sure we even has access to the pool. He told me to walk a block down to outrigger condominium to beach towels. I told him I had gotten beach towels here before and asked if he was certain. He said yes. I was down the block, was told by the receptionist at outrigger condominium that I needed to go next door for towels. Great! I told him to call and clarify the issue. I walked back towards the outrigger reef. Frank met me in front, gave me four towels and was overly apologetic. I didn’t care for his explanation. There is either a lot of incompetence or miscommunication, or both. It’s frustration when you are trying to get somewhere early in the morning.
To top things off, the toilet in our initial unit (605) flooded and was gushing water from the back/​bottom of the toilet. We moved units. I’m still waiting to hear back from outrigger condominium on what they plan to do about it. It was disgusting. From what the maintenance man told me, this is an older building with regular pluming issues.

The hotel is in a good location, about a block from the beach. Its close to other hotels and restaurants and shops. The room itself was really beautiful, with a kitchenette, a living and dining area as well as a separate bedroom all with updated furnishings. The space even came with a spacious lanai. My three star rating is not about the room as everything about the room really was great. The biggest problem we had was finding a $ 95 cleaning fee added to the bill when we were checking out. I know a cleaning service is typical however, the room wasn’t once cleaned or towels added while we were there. We tried calling the front desk but got no answer and had to make do with what was already there. It was only after we left, I guess, that someone came through. Also, when I booked with them, only a week prior, their website showed this fee was only $ 50 and yet when I explained this, I was told it had been raised a few days prior and I was still charged $ 95.

This hotel was a last minute booking for my family and I, and I mean the day before, and I cannot say I am displeased with our choice but their are definitely some pros and cons of this hotel. We had a two bedroom suite which was beautifully designed, something like a New York City condo: dark paned cabinets with frosted glass windows, marble bathroom sink with full length glass shower doors, we were very pleased with the look of it. However the hotel is very small, there is no formal lobby, there is no pool or other accommodations such as a gym or spa and there is no room service to make up the beds or anything of that sort until after your stay. Since there is no pool you are allowed to go to their sister hotel, the Outrigger On The Beach which is down the street and has a pool, shopping, restaurants, spa and beach access. Location for my group was wonderful though, located right in the heart of Waikiki’s central shopping and restaurants. I would recommend this to a couple rather than a family.

Pros: modern updated rooms, decent prices for Waikiki, close to restaurants and bars
Cons: no restaurant or bar, need to walk up the street to Outrigger Reef. Parking is very expensive.

This was my first time going to Oahu, HI. My family (son, husband and myself) stayed in 1 room and my mom, dad and nephew stayed in the room next to us. We stayed here for 7 days 6 nights.
Location: Close to everything. Beach. Restaurants. Shops.
Staff is very friendly and helpful.
AC works wonderfully!
They don’t have maid service, so it takes them a while to get you things if you need a refill on something.
Very modern. Love the look. BUT, I was expecting it to be more cleaner.
We found dirty band aids in our drawer next to our bed.
I’m not sure if it was their air freshener, cleaning product or laundry detergent but I couldn’t stand the smell. I wanted to throw up every time I took a sniff. So I had to spray our room with my perfume. The smell went away after the 3^rd or 4^th day.
We requested a crib and the linens didn’t even looked washed. They also gave us a new linen when they delivered the bed. (So I’m assuming that it wasn’t washed??) Yuck. And it had left over food or what not on the crib itself.
I boiled some water for my son’s thermos and when I pulled out the small pot, the top wasn’t washed and the pot smelled.
Overall, I would stay here again if it was more cleaner.
I’ll give this a 3.5 out of 5.

Booked several rooms for my family vacation on Spring Break. The Outrigger Regency on Beachwalk is a all condo building with a Great location in the heart of Waikiki. Everything is within walking distance and there are some good restaurants right downstairs. We had a 1 bedroom and a 2 bedroom condo. The rooms are nicely appointed and the AC system works well. The kitchen, dinning room and living room gives you a lot of extra space. Both of the rooms bath rooms are the same and only comes with a walk in shower.
There is a flat screen TV in each room but the remote would change the channels and volume on the TV’s in the other rooms too. The Hotel it’s self does not have a pool so you have access to use the pool, beach and towels at the Outrigger Reef Hotel a block down the street on Waikiki Beach.
The Hard Rock Café is across the street and the Yard House is just through the parking lot. Shorebirds and the Ocean House is located in the Outrigger Reef Hotel. There are so many options for food, shopping and activities all around the Regency Beachwalk.
Parking is a challenge if you have a larger car. There are limited number of spaces and the driveway and lot is very narrow. Most spaces are back in only. Parking is $ 20 per day. There is coffee and juice in the Lobby.
The front desk service is excellent. The staff is friendly and take care of your needs quickly. The maintenance staff is the same way. The only knock was the Housekeeping staff. One of the rooms was located on the 4^th floor in across the hall from the housekeeping storage room. Every morning at the crack of dawn the housekeeping staff of ladies would gather a speak very loudly like a flock of chickens. It was bad enough we changed rooms. Try not staying on the 4^th fl. Overall the Outrigger Regency Beachwalk is a great location if your looking for some extra rooms in Waikiki.

Overall, a good value: Outstanding location, friendly staff, reasonable room sizes. Let down by poor upkeep & maintenance. It’s a basic residential option best suited for exploring Honolulu and Oahu, and definitely not for a beach resort experience. Then again, you probably knew that coming into Waikiki.
Stayed for 3 nights in a 2-​bedroom unit at the end of the building. Mid-​$ 200s AAA rate, booked directly via hotel website.
The Good
—
* Location is fantastic. Right above 3 outstanding restaurants (Ginza Bairin for Tonkatsu, Matsugen for Soba, Arancino for Italian), next to convenience stores, right in central Waikiki.
* 2-​bedroom unit was plenty large for a family of 4.
* Condominium format lends a very lived-​in feel.
* Great staff. Front desk & housekeeping were friendly and responsive.
* Parking is a great deal, albeit first-​come first-​served. $ 20 self-​park per night, come & go as you please, can start morning of Day 1 and end evening of Day 2 for that price.
* Recently and tastefully renovated.
* All of the rooms have the view of weekly fireworks, on Fridays 7:30pm.
The Bad
—
* Limited service, no daily housekeeping.
* No onsite pool.
The Ugly
—
* Sloppy upkeep: We found dust bunnies galore behind headboards, various electronics (like WiFi router & alarm clock) unplugged, hair on bathroom floor (eww!), dried loogie-​looking things on shower curtain (EWW!), stains on living room rug, burnt-​out lightbulbs, dirty A/​C filters and vents, mildewy shower grouts. The rooms just don’t seem like they get cleaned often.
* Lagging maintenance: Visible rust on shower drains, many many wall chips and scuff marks, many loose fixture screws, maladjusted A/​C thermostats, loose shower controls, loose water pipes, etc etc. Though the renovation was recent, it feels like things are going to pot quickly.
Other tips
—
* Know how to pair WiFi devices via WPS.
* Dollar/​Thrifty on Kalakaua is a walking distance away, often has advance specials in $ 35/​day range on website. Make it a 1-​day rental to avoid parking charges at hotel.
* As mentioned earlier, the 3 in-​building restaurants are all fantastic.
* Don’t miss Henry’s Place across the street, for fruits and homemade ice cream.

This is the only place my hubby and I stay at since they opened in 2006. All the rooms are a mini 1 – 2 bedroom condo which comes with a equipped kitchen and large lanai. Great to buy eggs, spam and bread at the ABC store below and make your own breakfast. Super clean and comfy with modern contemporary décor. There’s a tv in both the living area and bedroom.
My hubby loves returning to the hotel anytime of the day to find his favorite beverage always available, free of charge in the lobby. POG — Passion, Orange and Guava juice.
FYI —
There’s no pool here but you may use their other sister Outrigger hotel which is located down the street (2 hotels away).
There’s a daily parking fee if you have a rental.
Close to plenty of nightlife and restaurants. Roy’s Hawaiian, Nobu’s, P.F. Chang’s, Starbucks, Ruth Chris, The Yardhouse and the Royal Hawaiian plaza are all around the corner.
CHANEL is just up the street! I HEART!
Can’t confirm or deny if this hotel has Wi-​Fi but I remember we were able to use our laptop. You may want to confirm with the hotel. Staff is amazing.
The only negative thing I can say about this place is the mirror in the bathroom. I’m 5’3 and the mirror is a hair too high for me but not enough to bother me. There’s a hallway mirror just outside of the bathroom.
Was there 1.5 years ago and they were building a new Hard Rock on the same street as the Regency. It should be there by now.
HAPPY VACATIONING!

I’ve stayed here 2x over the course of 5 years. It’s my favorite place to stay. It’s close to everything, clean, modern, has a kitchenette with equipment, view of the city, quiet, close to the Waikiki beach (walking distance) and tons of restaurants and shopping. I have never been disappointed. Staff is easy going and helpful. Wifi is free but difficult to access. But for the money, it’s worth it!

I recently stayed one week at this hotel with my wife and two teenagers. We had a 2 bedroom unit on the 7^th floor with a partial ocean view. We paid $ 260 per night plus another $ 38 for taxes.
Amenities: This is a modern condominium with flat screen televisions in the living room and bedrooms. HOWEVER, THERE IS NO WIFI in this hotel. If you are like me and have iPads and a Mac air, you will not be able to use your iPads or computer in the unit. This was very inconvenient.
Kitchen: The kitchen in this hotel lacked an oven for cooking. Therefore, if you plan on cooking, be prepared to only cook on an electric cook top. The kitchen more or less is just for breakfast and lunch.
Location: The condominium is well situated in the heart of Waikiki by the Outrigger Surf hotel. You can also use the amenities of the Outrigger Reef hotel, including the pool are. The activities desk was very helpful at the Reef also.

My Uncle was kind enough to book my fiancé and my sister and brother in-​law in this hotel for a week during December 2010 as a Christmas present. So, while I cannot comment on the price, I can comment on everything else.
DECOR: Modern and sleek. Some Hawaiian art in the rooms. One fold-​out couch in the living room plus another single-​couch chair. The smallish table sits four and there are two lounge chairs on the patio.
TECH: The living room and bedrooms both have flat screen TVs. There’s an ethernet cable located next to the living room TV.
KITCHEN: Fully stocked with pots, pans, and utensils. The fridge, microwave, stove, and dishwasher are all new. My only gripe was that the pans are all stainless steel, so cooking eggs or pancakes is kind of a nightmare.
LOCATION: You’re right next to a bunch of great bars/​lounges — RumFire, Halekulani, and Yard House. Not to mention Roy’s (a favorite of mine!). It takes about 5 minutes to walk to the beach and exploring it at night is fun. If you pay extra, you can get a parking spot in the back of the hotel. It’s a bit small and you have to back into the space, but otherwise you can’t beat the location.
LOBBY: Two elevators can take you up to your flat. It was pretty annoying that during our visit, the second elevator was broken for the entire trip. They had no urgency in fixing it and I remember waiting up to 5 minutes on several occasions to catch the elevator to go up or down. There are stairs but they’re locked so the front desk attendent would have to open the door for you if you wanted to walk upstairs. During the day there was complimentary coffee and POG juice. I always grabbed one before heading out!
EXTRA: Your stay at the Outrigger Regency also gets you access to the nearby Outrigger Hotel’s pool area. Just show your key and you can get two towels and hopefully find a lounge chair to get some sun without all the sand.
Overall, it was excellent place to stay and I’d recommend this to anyone. My only issue was a broken elevator, but hopefully it won’t be broken for you!

It took me awhile to decide on which hotel to pick for our latest Hawaii trip and ultimately ended with this and it was PERFECT.
PRICE: I booked the two bedroom partial ocean view, which is the best you can get and still only came out to $ 270/​night (I saw it for $ 270 online, but it changed to $ 400 a few days later. I called in and the lady gave me their aloha rate) As anyone who is researching for hotels in Waikiki know, most places charge extra ($ 30-​$ 70) for each person over 2 people in a room. But the 2 bedrooms at the Outrigger Regency allow up to 6 people for the same price, major plus.
ROOM: It’s basically a condo conversion with nice and new modern finishes. We were given the top floor (9^th) unit facing the ocean. These condo units have their own huge balconies, kitchen and living room which makes the entire place feel like you’re at home, not a small hotel room. 3 LCD tv’s, A/​C, cable tv, dvd player with a collection of some 2005+ dvd movies, utensils, cookware, huge fridge, one bathroom.
AMENITIES: You basically get all the hotel services, but the only thing you lose out on is the fancy large community spaces such as the check in area, pool, etc. However, the Outrigger Reef is just a 2 minute walk towards the beach and you have access to all their facilities if you wish.
LOCATION: It’s walkable to all the major shopping and eats on Kalakaua Ave and plus newly developed Beach Walk and Lewers St is packed with restaurants and stores as well. ABC store next door and the beach is a 3 minute walk away. Just google map this place and you can see everything.
PARKING: is behind the building. As you’re driving down Beach Walk, make a left into the alley right past the Italian flags. $ 18 a day, cheaper than most hotels which charge $ 25 – 30.
Very friendly staff and excellent cleaning ladies. Free juice in the lobby everyday, Mango/​Pineapple/​Guava flavor combo I think (I noticed this seemed to be a common flavor throughout places in Oahu)

Very nice, boutique-​condo-​style hotel. Nicely decorated, very modern. Big CLEAN bathrooms (low-​flow showers though). $ 18/​day parking. Full kitchens, large lanai’s. The rooms look exactly like the pictures on the website. Great location on a quiet street between the main Waikiki shopping/​restaurant area and the beach.
My only gripes: No pool or pool/​beach towels on property. You can get both at the Outrigger Reef, which is only a block away, but still a bit inconvenient.
I would stay here again for sure.

This is a small, boutique, condo-​style hotel with only 48 rooms. The location is set right off of Kalakaua Ave where your shops and eats are. Although close to the action, the street where the hotel resides is pretty quiet.
Beach-​wise, it’s set a couple blocks away, accessible through its sister property, the Outrigger Reef on the Beach or by public access right next door to the Reef. The Outrigger Reef houses the famous Shorebird Restaurant as well as a Starbucks for your convenience. (The hotel will give you coupons for use over at the Reef.)
The Regency is nestled amongst one of the many ubiquitous ABC stores, a Tonkatsu restaurant, a Soba house and an Italian restaurant.
The units themselves are lovely and modern. The pictures on their website are an accurate representation.
Parking is behind the hotel and is an extra cost. It’s a bit tight for maneuvering but convenient. You may want to confirm parking availability when booking as there are limited spaces.
The staff is friendly and full of smiles every time you pass by.
What keeps it from being a full five stars?
— The Tonkatsu restaurant and its fried pork aroma can really permeate into your room.
— Oddly, there’s no trash can in the bathroom — Just in the kitchen, under the sink.
— It’s set away from the beach with many buildings blocking potential ocean views. I don’t believe it’s necessary to reserve the higher priced, partial ocean view rooms.