Mr. Rooter Plumbing of Oahu

Extremly disappointed. Called to schedule an appointment after searching on line. Kathleen told me they couldn’t come out that day and scheduled me for the next day but couldn’t give me a time frame even though their website says they make «scheduled appointment times». She went on to tell me after I complained that even when you buy something from Sears, you have to wait all day for it to come. The following morning, she calls and tells me there are 3 plumbers out sick and when I asked about the following day, if someone, anyone would come, Kathleen said she wouldn’t know if the plumbers would be at work so couldn’t confirm. Very unsatisfied with customer service and I will never recommend this company to anyone.
BTW, when I first called and mentioned the coupons on their website for a $ 79 drain cleaning and a $ 20 off any plumbing service, Kathleen would not confirm them.

Maybe no stars! Called in the morning, no one called back. The person that answered the phone just said hello. No good morning, «Mr. Rooter» just hello? Never use these clowns!

A client of mine called these folks to re-​seat a wobbly toilet. We assumed this would just involve lifting the toilet, replacing the wax ring, and re-​seating. I got a call from the client saying the plumber said the flange could not be secured as the holes in the concrete floor were too big. His solution was to go into the unit below and cut a hole in their ceiling for access to secure the flange. Estimate, not including drywall repair and painting for the downstairs unit, was upwards of $ 400. I asked why he couldn’t just fill the hole with epoxy or and expansion bolt or whatever. He said he’d have to talk to his boss about that. ONE WEEK LATER, the boss finally called. By then, client and I found a very simple flange repair kit, readily available at any hardware store for about $ 12 – 15. This is a common issue! A-​1 Budget Plumbing will be coming to the rescue, saving the client hundreds of dollars. I don’t know if the plumber was inexperienced or if their policy is to go for the most expensive possible fix, but either way I will caution clients in the future to avoid Mr. Rooter! (I am a real estate broker.)