Macy’s

Macy’s men’s department in particular needs to hire professional people. Speaking English would be a plus if you answer phones. I called to ask about Fox men’s shorts, to see if they had the size I needed in stock. The First Lady said «yes we have a big section, ok?» as she tried to rush me off the phone. I asked if in that selection, if she could possibly check if they had those shorts in a specific size, because the Kaneohe Macy’s had the shorts, did not have the size. She made a grunting sound as if she was irritated, said something to someone else, and another lady answered. I repeated my entire dilemma, and then she said «oh, we don’t have that here. Sorry». I quickly said «but the lady who I just spoke to said you have a big section». SHE SAYS «…what lady… no lady? No, we don’t have that here…» I asked for her name, and she said Telly. I’m not sure if I’m spelling that right, or if that sassy stupid bitch is lying, but Macy’s. Step it up. Workers in this area are known to be stuck up, mean workers. I expected way better from Macy’s.
Oh and I called at 10:15am when the store opens at 10:00am. I don’t think they had a massive rush at men’s department, 15 minutes into opening.
If you’re gonna work in customer service, take your bitch faces off and help. I WAS JUST LOOKING FOR SHORTS DAMN IT.

Very convenient. much to choose from and most of the time the associated are helpful.

Macy’s at Kahala Mall is comfortable and familiar and just the right size so as not to overwhelm! When they have markdowns of markdowns, you can buy things at ridiculously low prices!
Frango mints in delicious flavors is an old favorite. And Eileen Fisher separates on sale are a bargain. Not to mention the myriad of coupons that arrive via mail just about every week to give you additional savings on purchases!

This is my very first time in this store. I am going to say that I have found the pair of backup pair of Sunglasses that I really liked inside the Sunglass Hut inside of Macys. I am glad to hear that they will change and repair/​exchange the glasses if there’s anything wrong with it, which I should not have a problem with. I am glad to see a very good friend of mines that really assisted me with a good choice of sunglasses from this store. Also since it is a friends and family event, they informed me that it’s a good idea to pick up the sunglasses sometime next week and if I can’t pick it up they can still hold it for me and I really appreciate the opportunity to take advantage of the 25% off friends and family event too. Check it out folks and if you do buy a pair of polarized sunglasses, they are going to take $ 40 off another pair as well. So stop by and enjoy this fabulousness and cool event that happens. Thanks to the ladies that really helped pick out a good pair of sunglasses and giving me the 25% off deal! I can’t wait to go back again soon

Terrible service. Very unfriendly. Not helpful and rude.
The cashier I had must have been in training. I ended up not purchasing my items for my mom.

Josephine the cashier in women’s clothing department was so very nice to me today! Exceptional customer service, very friendly and personable :)
She showed me the way to the fitting rooms and also rang me up. Offered me to open a Macy’s card as well. Keep up the great work! I haven’t had a good customer service at this location before so I held off a review until now.
Thank you for making me feel so welcomed here at Kahala Macy’s :)!

Thank you to Pam Wong at Macy’s Kahala! She provided excellent, friendly, efficient, and professional customer service. I wanted a blouse but they didn’t have my size. She immediately ordered me the exact blouse in my size and had it shipped to my address! It arrived in four days and I couldn’t be happier! Thank you PAM WONG!!! YOU ARE AWESOME and I wish every sales person had your customer service skills!

Elena is the best for helping us with handbags love her. Women can’t have enough handbags!

I shop at macy’s for two things: make up and household goods. I’m a sucker for promotional gifts and Macy’s often has make up promos. I realized recently that a lot of stores do these promos, but for some reason, Macy’s remains to be my go to place for Clinique and benefit products.
The make up counters don’t always have the friendliest workers (I think they’re paid half by Macy’s half by the make up brand, something weird like that…). The Macy’s MAC counter is also kinda small and seem to have the rudest workers of all the counters.
Household appliances? I don’t know where else to buy stand up mixers and blenders, other than Costco. Macy’s also has some pretty good sales on household goods. I’ve bought some wedding gifts here as well as my mixers. If you walk towards the back of each section, there’s also usually some clearance items. The household department has nicer workers than the make up counters.
I don’t usually buy clothes, shoes, accessories, etc. but I hear there are pretty good deals, especially if you have a Macy’s card, which I don’t have. I’m not in any rush to get one though.
This Macy’s is conveniently located in Kahala mall. It’s smaller than the ala moana location, but it has what I need. It’s a little weird that the men’s department is separate, and very small, but I hardly ever go to that side.

Terrible customer service. I’ve been here multiple times and no one has ever offered any help at all. The manager is one bitch too. I think his name was Jake.

last weekend i had a mother n daughter day. And i wanted to treat my mother to new makeup i went to the Clinque section and this middle age woman with glasses pony tail. I told her what i was looking for and she kept talking n talking and just kept pushing and pushing to buy something else. «this is a 3 step process etc etc» which i did not want at all. She was just trying to make her sales. i dislike ppl like that who does not care about the customers and only want to make a sale. And is rude and brushes us off like we are nobodys. I think she needs a reality check. Sorry macys kahala make up dept but i was really disappointed in your employee. I love macys i will definitely come back again but never to the same lady.

Macys has the best deals on American Rag tee shirts. 5.99 after discounts and Macys card use. Great prints and stripes on light weight cotton. V-​neck tees, My new costume!

We all go to Macy’s right? But does anyone remember when it was Liberty House? Yup you know who you are! Has it improved from those days? I suppose so — but while I like the convince of the Kahala Mall store — everything seems a little cramped and the selection in most departments is much less than Ala Moana — especially the shoe section.
I recently went here to get shoes for my trip to NYC — what did I find? About ¹⁄₆ of the selection of the Ala Moana Store. I get that due to square footage — but the selection that was there really did not seem to be trying to appeal to a buyer that was not look for a work out shoe or slippers.
Also, the sales girls in that department seem to just hang out behind the counter chatting — no customer service. So a typical interaction is:
Um excuse me…
Yeah…
Do you have this shoe in x size?
Um.let me see — sales person continues chatting with other sales person to finish up her story… the sales person returns with one box (no other options) and then hands it to me
Thanks…sigh…never mind…
I give it 2 stars for location and that is it. :(

Whenever I’m in Kahala Mall (which is VERY often), I always love to browse in Macy’s. If you have their credit card you can earn a store certificate based on a percentage of your purchases. They also almost always have an additional percentage off if you are a cardholder, and send out really great coupons.
Macy’s has an awesome return policy, as long as you leave the return sticker on the tag. (Even better if you have the receipt as well).
Even though Macy’s Kahala has 2 floors, it’s tiny compared to the Ala Moana and Pearl Ridge locations. I still think they have a great selection to choose from.
I’m not sure, but maybe the Waikiki location may be smaller than Kahala come to think of it.
The bathrooms are kept pretty clean, and it has a diaper changing area near the sinks. I used to always go to their bathroom to change my daughter, as it was cleaner than the other diaper changing station near the theaters.
Right in front of the women’s bathroom entrance is an ATM machine. I think the name of it is «Kalabash»? Which is great if you have a Credit Union account like myself that accepts deposits (checks) and or you can withdraw from without being charged. (Check with your financial institution if there is a fine for using the Kalabash ATM’s.
The Sales People are pretty friendly, I’ve only come across a couple that were crabby.
See Picture Uploaded:

I remember the sales associate’s name who helped me only because she has the same name as my mother…
SO with that being said if anyone who works at Macy’s happens to be reading this Iris who works there is perhaps the most patient person I have EVER had the pleasure of encountering during a transaction.
Before I get to how great Iris is, let me just say that this Macy’s store is well kept and even though when I went to try on clothing in the dressing room there was not an attendant there, the dressing rooms were clean and well kept.
Now back to Iris. Although I waited on line for a short period of time she was expedient with the customer in front of me to ensure that she was able to use her Macy’s coupons in the best way possible. She also made sure to apologize to me for my wait.
When it was my turn, she helped me price check my items and also assisted me in opening an account. When there was an issue with processing my payment (as I wanted to pay my account in full after I used the discount afforded to me) she meticulously walked me through the process and although it was at the end of her shift and her relief had arrived she worked the issue out and resolved it for me and did not make me feel like a burden even though I am SURE she wanted to go home (I told her I felt terrible for keeping her there).
So in closing…
If you ever see Iris at Macy’s be nice to her. She’s a good egg. And if you’re Iris’ boss, give her a raise or at least an atta girl!

Not the largest location but it’s perfect when you don’t want to fight the crowds of ala moana and just need something quick. They’ve got a little bit of almost everything and I usually find treasures to buy. Helpful employees are a plus.

I find Macy’s Kahala to be cute. It is not as tiny as the Waikiki one, but it is still a midget store. Many times I see that people just skip Macy’s while they walk through the Kahala Mall store.
The men’s section is weird. There isn’t much selection of clothes and when they are, I find them a bit fashionably behind. The shoes and accessories section is very small also.
One thing you find about this particular store is that the fragrance/​beauty section is large. For those looking for hot selling beauty products that have been sold out elsewhere, this is the place to check out. Some of the workers seem to not know what specials are going on so you have to really be on it.
Other than that, Macy’s Kahala is something easily forgettable and that is a huge shame.
100 Reviews, 1 Day ⁸⁄₁₀₀
January 12, 2013

During BF expect no customer service, only reps at the register. I see two reps per cashier, which I don’t understand. One person can ring and bag. Don’t waste labor on that.
Their coupon system is lame. You never can tell if your coupon will be valid until you get to the register. Just plain stupid.
Selection is great, as well as their prices when there are sales, so 3 star for that.

I have no idea where I should rate this Macy’s. I have had such varied experiences here. I often stop by the tiny women’s department to buy quick gifts for friends and we make it up to the children’s section to buy clothes for my son. The women’s department associates are always pleasant and friendly in helping me find something. However, the children’s department associates I find myself saying thank you more than them… and they NEVER thank me for shopping there. Yes it’s something real manini but seriously, how can you NOT thank someone when you’re in the customer service industry. BLASPHEMY.
Anyway, I can always find good deals at the Kahala location because it seems like no one ever shops here. Sometimes their clothing section for the women leaves me scratching my head and wondering why their people bought such crazy looking outfits but other times, I am really happy with my finds. Yes it’s not a big Macy’s but it gets the job done when you don’t want to fight Ala Moana crowds.

ADORE the keiki section !!! …way better than Ala Moana & the sales here have been SUPERB lately with all the discounts being offered on brands like Hello Kitty, Roxy, and Carters — little girl clothing for like 60% off plus another $ 10 with your Macy’s card — yay
…and I like the staff at the MAC counter here, very friendly !!
note: Mens department has the best bathrooms