Kaiser Permanente Mapunapuna Medical Office

I’ve been with Kaiser since I was a child going to their office in Waikiki (now long gone). I’ve given birth at their Moanalua Hospital. Given my long history with Kaiser, I am appalled by their failure to reimburse me for costs I incurred for a medical procedure for which they didn’t have a staff member. I was given a referral and pre-​authorization to go ahead with an outside provider because the procedure is something Kaiser is required to cover under the law. I thought since I did everything right getting approval ahead of time, I would get my money reimbursed. Ha! How foolish I was.
I filed a claim to get my reimbursement. I provided all the relevant written information from payment verification to pre-​authorization letter to make the processing easier for them. That was earlier this year. It’s now June. It has been several MONTHS now and I am still waiting for my four digit reimbursement. Calls to Kaiser aren’t returned. It’s shameful how Kaiser Permanente conducts itself with regard to reimbursements. Given what I’ve experienced, I would not recommend Kaiser Permanente to anyone now. I’m sure if I owed them a four digit bill they would have referred me to a collections agency. It’s ludicrous that even with prior written approval to seek medical attention outside of Kaiser that I cannot get the reimbursement I’m owed.
Don’t go with Kaiser. Find another insurance provider.

I really like this clinic, it’s easy to find.
The parking is great and they are very professional with the Aloha spirit.
Thank You Kaiser Mapunapuna!

Friendly staff and plenty of parking, plus it’s conveniently located in the center of Honolulu

Like how this is more of a specialty clinic so it isn’t as crowded as the other Kaisers that deal with the normal day to day health issues. The staff, especially the doctors are very friendly and knowledgeable and will educate you on the various aid available for your child who needs special care and treatment. Parking is well shaded thanks to those monkeypods, but can get noisy due to the fact that it’s just off of the freeway.

worst kaiser ever!!!
I visited this location a few days ago and i usually go to the Honolulu clinic, So when I booked my appt via phone I was told that Mapunapuna would be closer to my house in Ewa and with my appt being around traffic time (3pm) I told them it would be fine. I arrived at the clinic 10 minutes before my appointment and upon checking in the women told me that I didnt have an appt and that it was scheduled for Honolulu, and I told her what happened with the phone operator and she told me to have a seat and she would check if they could get me in at that clinic. I was already mad at the fact that they got my appointment wrong, but for them to tell me «we are going to try and squeeze you in» made me even more upset because I scheduled an APPOINTMENT!
So I waited, and waited for 25 minutes before she even sent me up to where I would be seen. I was with a friend and her child because I was to sick to drive.
We were already at the clinic for 1 hour before I got called back into the rooms from the nurses, she took my vitals and put me in a room to wait for the doctor. So i waited and waited and waited for an additional 45 minutes and still no doctor! not even a nurse came to the room to check on me, so I walked out and looked for a nurse to ask how long more it would be, I was told a few more minutes so I waited a little longer and when i reached the hour mark i was upset and told the nurse I am leaving and she didnt even care, she told me «ok, call to reschedule»…
So all in all it was one of the worst visits I have ever had at a doctors office!!! I felt sick, had a terrible cough and an asthma attack and a cold to top it all off.
I would never reccomend this location to ANYONE! they have no sence of urgency and the nurses in primary care are rude and dont even care about the patients!
I am not considering moving my medical coverage to HMSA because everyone i speak to about them tells me nothing but good things…

i want to thank the guy & lady (forgot their names) that did an outstanding job in assisting me to get a copy of my x-​ray for my jaw. the guy expedite the process but the billing part is a problem. again many mahalos to that two wonderful people. excellent customer service.

Kaiser is the worst medical provider ever. The incompetence of their Doctors is astounding. I would highly discourage them, we have had nothing but frustration from the beginning with literally EVERYTHING and are so happy to go with a PPO through HMAA.

The saga continues!!! I finally got refunded for my premiums for January (Yes it took 5 months for them to give me my refund) Now today I got a letter in the mail saying I owed them $ 220 for past dues and now they want me to pay for coverage that I requested to have cancelled 3 times in writing. I just got my refund last month and now I am sent another bill saying I’m past due. I would never recommend anything Kaiser Permanente to my worse enemies!!! I have now been on the phone for 40 minutes this time still trying to fix the problem!

This particular Kaiser location is tucked away in the Mapunapuna area. They have ample parking around the entire building. Parking is free for the first 30 minutes and $ 3 with validation. There are two entrances, a back one facing the H-​1 and the front entrance closer to the driveway when you first enter the property.
Kaiser’s system in general is pretty efficient. They have a good check-​in system where you check-​in on the first floor with your picture ID, Kaiser medical card and pay for your estimated co-​pay. They then direct you to where you should wait. Each physician you visit can see your general medical history, what medication you are currently taking and the details of your previous visits, given they are within the Kaiser system.
This location has just about everything-​a pharmacy, health and wellness classes, vending machines with healthy food and drink options and they offer physical therapy here. I unfortunately had to go to physical therapy every week for about 5 weeks but Del and Lily were such a huge help and they actually made my physical therapy sessions pleasant.
I don’t care for going to the doctor, taking medication or going to physical therapy but this Kaiser location is convenient, they have ample parking and their staff is pretty friendly. It’s not a bad location and there are a lot of eateries in the area.

I had an appointment here to see Dr. Chun, who is in the Sports medicine section of the clinic. First off, the nurses in this department were very professional and friendly. Dr. Chun was also friendly and very thorough in terms of what I needed to do to get better. So, overall visit was awesome.
I did have a hard time finding the clinic, but that doesn’t affect my review.

I hate the parking.
I hate being reminded about death and the morgue before having to take a newborn to the doc for a check-​up or shots.
I hate being close to H1 and not in a car driving away somewhere else.
Inside is like a normal clinic. There are only a few different offices instead of a full on hospital. For those times that I have to go there or take someone there I wish that it was in another clinic or at the main hospital.
Some of the offices there are important. An office is an office– but some of my friends work in this building so when I have to see them I have to visit them there or drop them off at work.
Still– it’s hard to get there by bus– not easy routes compared to town/​Ala Moana.

The sign for this Kaiser is NOT in a good spot. You can only see it if you’re coming up on the right side. Since I was coming from Sand Island, I was not. I kept circling, trying to find this place. If I was the one having an appointment I wouldn’t have made my appointment, not until I pulled into the Ace Ben Franklin next door. Luckily I was there to just pick up my parents and wait until my father was done with his appointment.
The parking for this place is horrible — they don’t offer any validation or discount for their patients and that’s horrible. It’s 30 minutes for free or $ 3 no matter how long you’re there for especially, if it’s past 30 minutes it’s $ 3, which isn’t worth it (like 31 minutes or 45).
The lobby area is clean and easy to manage and the chairs are comfy to sit in for the wait time.
Not being a Kaiser patient I can’t really give any more information than that.

My wait was because of computer problems.

We enjoy the Farmers Market and the weekly lunches offered at a super great price. This hospital is super clean with super friendly staff!
Plenty of parking, at a reasonable price.
Senior Management is super cool too… Kudos!

This review is specially for their dermatology department and for Dr. Rodd Takiguchi.
I have to say that out of all of the doctors I’ve ever seen, young and old, Dr. Rodd was the most friendly and laid-​back doctor I’ve ever seen. He was personable, friendly and easy to talk to. Although this was my first visit with him was less than 10 minutes, I really felt like I was visiting a friend.
He’s located at the Kaiser Mapunapuna Clinic, which is the old Ceredian building. If you’re driving on the Moanalua Freeway, you can see the facility as you drive by.
Parking is readily available, but it’ll cost you $ 3, in addition to whatever your copay is, so just a heads up since i usually go to the Kaiser Waipio location where parking is free.
My only gripe with Kaiser and their dermatology department was scheduling the appointment. I had to wait some time (i.e. months) before getting my appointment but Dr. Rodd’s bedside manner made it worth it.

I’ve been coming here to drop off my sister for her physical therapy about 1x a week. I have yet to step foot into this facility so this review is based on location and parking.
Located all the way in the back of Mapunapuna, they are located northeast of Henry Loui’s Restaurant. It may be somewhat hard to find but if you drive all the way in the back you’ll come to a stop sign and then the parking entrance to this Kaiser.
I pretty much just chauffeur my sister here for her weekly appointment. The cool part is the parking. There is a 15-​min grace period so because I just drop her off, I don’t have to pay for parking. And when I do come here the parking lot has ample stalls.
According to my sister, so far they’re pretty much on schedule and she likes who she’s working with.
I personally have Kaiser insurance but I have «Added Choice» where I choose for out-​of-​network physicians per personal choice over Kaiser physicians. Had below-​par experiences when I did see a Kaiser physician so I’ve yet to be convinced so they only receive an average rating from me.

It’s in Mapunapuna and they make you pay for parking??? Lame!
Otherwise it’s Kaiser. They’re great.

My children had a pediatrician here we did not care for. She was not warm, she actually seemed like she didn’t really like children, my kids didn’t like her, my baby would always cry, and she made us feel like we were horrible parents for declining the flu shot.
So we switched.
Dr. Hamilton is the BEST pediatrician on the face of the planet. I assert this regardless of the fact that we’ve only experienced two other pediatricians and I don’t remember my pediatrician at all, save for the picture of a hot air balloon on his (her?) wall, and there may be really excellent pediatricians out there. I bet there’s probably a super one in Sweden.
Dr. Hamilton is warmth. And charisma. He makes everyone like him, my kids love him, my husband loves him, I love him. He is never rushed, never too busy, never impatient even if my husband has an onslaught of hypochondriac questions, or our sentences begin with «well, we googled it…», or if we’re explaining that we’re a little strange and hippie-​ish and don’t want the flu shot, or if I’m asking questions about the kid on my lap, not the kid the actual appointment is for.
He is magnificent.
As for the rest of the establishment. The physical therapy was disappointing as it seemed they’ve never seen a dance injury before in their life, and I’ve had a couple extremely terrible doctors. Namely, Dr. Hirabayshi, an OB who is now at Moanalua who made me feel stupid during every visit, was curt and callous and never took the time to answer my questions. Spoke to me like I’m a moron (I’m typically not), and told me in a sing-​song voice to «cut down on the cakes and pastries, you’re gaining too much weight». I hadn’t consumed any cakes or pastries, I only had a month left, I gained 30 lbs during my whole pregnancy, which is not a horrific number, and my baby was awesome. No thanks to her. I do not need my OB to make me cry or cause me to drive home cursing to high heaven during my pregnancy. I switched even though I only had a few appointments left. I don’t remember the name of my new OB, but she was ten thousand times better.
There are good doctors here. You just have to find them.
Summary. Kaiser Mapunapuna, so-​so. Dr. Hamilton, amaze-​balls. Do some research for some good word-​of-​mouth before selecting your doctor otherwise they’ll just stick you with the one with the most space. They tend to not be the best.

Even with an appointment, there’s always a bit of a wait. It’s really not so bad, but I am a bit phobic about germs in the waiting area.
I guess each Kaiser location has different medical machines for testing, because the one in town apparently did not have what we needed. The doctor we had was nice, attentive and made sure he answered both my husband and I concerns even though I was not the patient. He took his time and did not rush through any procedures and he genuinely listened and cared.
It might be a smaller facility, because the place was pretty empty and not quite as busy as the one located on Pensacola. Maybe, that’s why they are able to provide better customer service.
I’m glad we have insurance, because medical bills can still take a hefty chunk off the pocket book. With that extra cash, I guess you’ll have to spend it on parking. Parking was really simple in and out with a small fee.
I stick with Kaiser because they have plenty of locations and I never have any insurance or billing issues. Kaiser is a one stop medical facility for appointments, pharmacy, and billing issues.
#46/​365

This is a review for the pharmacy at this location. Wednesday morning while I was refilling my pill case i noticed that I was running low. So I made a call to the pharmacy to place an order. I’m always afraid of messing up on the automated refill, so I always talk to the pharmacist directly. They are always nice and very helpful. So today when I went in to pick it up there was no line and the worker were very helpful and pleasant. The whole process took less than 5 minutes. Extra stars for not having to pay for parking.
Parking: ⁵⁄₅. Had choke parking, also got a lot of handicap parking available. Was able to find a parking instantly.
#Yelp 365 ⁰⁰⁵⁄₃₆₅
Date Visited: Friday, August 5, 2011