INspiration Interiors

What a modern chic furniture store, after went to many other furniture stores, we finally find the white leather sofa here we both like in Inspiration. Love their urban designed furnitures, expensive but with good quality, worth the money.
Their have awesome delivery service team, polite, professional, even wash their hands before they peel off the inner wrapping. I had not very pleasant experience of furnitures /​Refrigerator delivered from Costco and Sears before, they are not only scratched my walls, also damaged their own products during the delivery.
I am happy with my sofa and the whole purchasing process, will go again if we are seeking for more furnitures for our home.

Purchased a couch, they took about 3 months to deliver it. When they did deliver it, there were pillows missing… when they delivered the remaining pillows, they were the wrong ones. I have spent time now on 2 phone calls and 2 emails with no response. All they care about it the sale, they don’t have any kind of follow up procedures and the customer service is weak at best. I will never shop here again. I shouldn’t have to chase them to get merchandise I paid for, and have already been waiting 3 months to receive.

This is the only store of its kind and that’s the only reason people shop here. Their price reflects their high overhead, but again, there are no other stores in Honolulu to compete with their vast selections.

Bad service. We were couch shopping and not a single person came over to see if we needed help. Once we picked out a couch, we had to find someone to see if we could have it delivered before Christmas. It’s close to double in delivery charges and no guarantee to have it delivered by a certain day. We would have still bought the couch while we tried to see if we could get it delivered on time, but then we were told that there are no returns on sale items. Please shop there if you like mediocre service. I like their items, but at the end we walked away since they were unfriendly. We went to over 5 furniture stores and by far this was the worst service.

I’ve bought much of my furniture from Inspiration over the years. I bought four dining chairs, which were on sale for $ 200 each. After about two years the «leather» started peeling off on all of the chairs like clockwork. I checked my receipt and the «leather» is described as «bicast leather», which is not a real leather (ok, not a big deal). Recently I asked the same sales lady who sold me the chairs as to why the leather is peeling off. She said they’re only designed to last about two years and that most people throw them out after that. I said that’s ridiculous and who, as in my case, is going to throw away a thousand dollars every two years?! I checked the tag on the same chairs at the store and no where on the tag specifies the material of the chair. I asked the sales lady how am I supposed to know what I’m buying is going to last for such a short period of time. She said that you can tell by the price and that I have to ask. What an insanely asinine response! I have a fake leather office chair that I paid $ 100 for over a decade ago from Office Depot and other than the minor normal wear and tear, the «leather» is still intact and beautiful today.
I will not be shopping at Inspiration again. I’m nervously waiting for all my other furniture from there to start falling apart. They should not be selling poor quality products.

For most of my work career, I’ve always worked in an office space that had ergonomically designed furniture. My workstation had an articulating keyboard, adjustable desk, anti-​fatigue mats for long periods of standing and even a customized Herman Miller Aeron chair. Alas, since leaving the workforce, I’ve found my home workstation to be comfortable but not so ergonomic to my body.
I had been looking for a standing desk to get myself off from being a «couch potato». Then, recently, the Today Show aired a segment titled «Sitting is killing you». They said that scientists have reported increased risks of diabetes, obesity, heart disease and cancer WITH each two-​hour period of sitting. Well, knowing that these health risks increase from inactivity, I became determined to get a standing desk.
Fortunately, I saw a sales ad for standing desks at Inspiration and made a bee-​line to them to check them out. I like the modern and sleek lines of the furniture at this home and office furniture store. I walked in and met with Kerry P, on the first floor, who was expressive, knowledgeable and friendly. I asked him to show me their selection of standing desks and he led me upstairs to show me several different models, sizes, colors and finishes. I was able to decide quickly and within a few minutes, Kerry was writing up a sales contract while informing me about delivery and assembly costs and time. He advised that delivery would not be cost-​effective as their minimum delivery charge is $ 50. Thank you, Kerry!
A couple of days passed and I received a phone call to pick up my standing desk. So, now, here I stand… writing this review and more to come while feeling more clear and healthier by standing.
#434

I called customer service regarding a dresser I purchased about 4 years ago. Yes, that’s a long time to be calling a place I purchased from. I was told to email some pictures over on the service I needed so they can see what’s required for the service call. I emailed them a few picture then followed up with a couple calls to make sure they got my email and all the information they needed. Because the last thing I need is not following up and come to find out they never go my email or my service call is not been look at by anyone to avoid based on some of the reviews. On the next day a nice lady called and said they can be over tomorrow. I was super excited to fix a nice dresser that 13 year old girl that opens and closes the same drawer for 10 times before she can pick out something to wear. Then was told to prepaid my service call at a flat rate of $ 125 and parts. She said it’s normally $ 125 for the trip plus an hourly rate and it’s nonreturnable. I was hesitating about the prepaying and not knowing if they can fix the drawer. But whatever since I can’t fix it and couldn’t stand it looking with one drawer missing and I feel the rest of the drawers getting loose.
Next day during the time frame they told me the service man would come over and he came. Nice and polite gentleman came over fixed the drawer and tighten the rest of the drawers. He got it done within about 30 minutes. It’s was an expensive service call for the work and time but when you can not do it yourself then it’s all worth it and they deserve their paid.
Thank you and great job. I will definitely will buy furniture here again and call for service as well.

How come I have not written a review yet for this place?
I remember clearly when it opened– and we were all like WOW! Such a huge space for a 1 of a kind kind of store here in HI.
We were totally impressed with the café in the lobby type area at first blanch and wanted to browse and browse even though we didn’t need any furniture at the time.
I had 2 different workshops/​presentations in the ‘classroom area’ where I would never had guessed that they would have space for that kind of thing — but then again– the place is huge!
Our ‘classes’ were spot on regarding business and what better kind of place than a place where thinking big is the idea.
For my workplace we ordered furniture (normal kinda bookcases things) and had them delivered. Not as happy as we could have been about the delivery — but it wasn’t my dime, I was just the peon that ordered and had to make sure it arrived and was all accounted for or I’d hear about it later. (hence my 3 stars)
So much though to look at and see!

This is our second time dealing with Inspiration and it is NOT inspirational! In 2005, we bought $ 25,000 from them and when one of the bed broke they were less than helpful.
We just bought another wardrobe today. The delivery will be SEPTEMBER 15. We found faster delivery and better price at Walmart. When we called to cancel the order, Mai Tran the salesperson said she cannot give my money back. It takes another manager to approve.
Meanwhile I am calling the credit card company to stop the transaction.
Buyer beware! Cheap particle board stuff at very high prices.

Creating a new home is an exciting process, and it is imperative to work with a decorator who gets you, even if that means working with someone you just met. That being said, consider your options before being pressured into buying with urgency due to pricing and inventory. Chances are you have the upper hand as the consumer whose business needs to be earned.
Several sales associates provided quotes during my frequent visits to Inspiration, yet I ultimately did not buy anything from my new home here. Sure, I missed the Fourth of July mega sale, but even ‘low’ prices seem like a premium to pay for the quality of furniture. Somehow, I feel the price exceeds the durability of the furniture.
One of my rooms was decorated in the Natuzzi line from Inspiration, which was a joy to look at. The modern aesthetic and glossy finish gave the wood a look which made me feel like I was on the set of an Uomo Japan fashion spread. Nonetheless, humidity brings out the flaw in the furniture’s design and metal separated from wood in several places.
The warranty didn’t cover the furniture for this sort of wear and tear, although it didn’t take long for the pieces to come apart. With a simple purchase of Gorilla Glue, I was able to secure the pieces back, but not with the same craftsmanship as a professional.
Believe me, there is a right way to glue furniture pieces.
I would recommend speaking with Kerry if you’re considering design ideas. He is willing to work on sketches with you, and is prompt with email and text correspondence.
Do your research and take as much time as you need to reflect upon your final furniture choices. Ask around the show room for pricing because there were several instances in which a lower price was offered.
Delivery can take longer than competitors, which can be a deal breaker if you’re hoping to move in by a certain date. The delivery fee can be double what other furniture stores charge, so be aware of this as you consider alternatives, such as a private moving company, or perhaps even picking up furniture directly from the warehouse.

WORST customer service EVER! NO follow through! Paid thousands of dollars, promise date for furniture came and went. No phone call. No follow up phone call… still… purchased our furniture in April, still waiting for remaining pieces. Still no follow up with us. Even after I called to let them know my concerns, still no follow through. DON’T GIVE THEM BUSINESS!

I was surprised to see so many negative reviews for this place. I don’t doubt that other people have had bad experiences at Inspiration, but each time I’ve been there my experience has been positive.
My husband and I are both 20-​somethings and we came in wearing rubber slippers, t-​shirts and shorts. The staff was nice and very helpful — I don’t feel like they were judging or ignoring us because of our age/​appearance like some of the other reviewers have said.
I purchased a sectional sofa over a year ago and it’s still in great condition. I haven’t had any issues with it at all, and we use this thing daily. Today we went back to the store and bought a dining table. We looked at Ashley Furniture, Red Knot Hawaii, and the Navy Exchange furniture store before coming here. Inspiration had the best selection BY FAR… AND the best prices. Yes, believe it or not, the best prices. We found the perfect table for our dining room and it was $ 300 cheaper than a comparable one we were going to special order from an Ashley Furniture catalog.
Sorry to hear all the negative reviews! I really like this place and I will continue to shop here.
TIP: they offer a 10% military discount on all full-​priced furniture AND at the café downstairs.

Just stopped by to browse one day and had the worst experience. At first I thought it was just me, but then I read some of the negative reviews on here about the sales staff and yup I completely AGREE. Unless you look rich, don’t expect to be greeted or treated nicely. The sales staff stare and judge you as you walk around. Mind you my boyfriend and I are in our twenties so they probably thought we were two broke kids just wasting their time. As we were on the escalator to the third floor, a sales rep followed us and said «be careful, don’t break anything up there, everything is over $ 20,000»…I was immediately insulted. Um excuse me mister I don’t know what kind of overpriced shit is upstairs, I’m just LOOKING. I was so offended, I just turned right around and went back down the escalator without saying anything and got the hell out of there. WHAT A PRICK. Never going back there again.

Purchased a Natuzzi care and cleaning kit and looked at the Stressless chairs. I was not aware that the Stressless chairs came in three sizes; I call them «First Class, Business Class, and Coach». Being a plus size gal, the First Class chairs are oh so comfy. Mom felt that it was a bit too big. How can any chair be too big? Didn’t get bombarded by salespeople, which is good, but sometimes can be a bad thing if one DOES need assistance. The prices were pretty good. Now if she could only choose a color! Ugh! Will definitely be back to pick the chair out.

First I will say that I did not buy any furnature (I am not in the market right now). I did browse the entire store (three floors to look at) and liked what I saw. This is a cool place to window shop around. This store has a nice café (Stage café) in it on the first floor. There is also a cool looking resturant on the second floor. If I am ever in the market to buy furnature, wall art, or lamps I will consider shopping here… for now I will probably just hang out at the café and might go eat at the restaurant.

Some cool but overpriced furniture. Unfortunately we don’t have a lot of options in Hawaii esp if looking for contemporary furniture. Had good prompt sales help. Bought tv stand for my new condo. Found one that looks pricier than it was.

I wouldn’t even give them one star but the poor quality of their furniture is pathetic. I purchased a storage bed and after the 6^th time lifting it up it broke. I had to jump through hoops to get credit and had to pick another bed frame. I still have credit there but I don’t want to bring home some
crappy merchandise.
I purchased six (6) buffets and called to let them know they were made poorly and the drawer slides are falling apart, she tells me it was put together wrong or not being used incorrectly! What no open the drawers? She wants to sell me replacement glides at $ 12.50 each!
Don’t buy furniture there unless you plan not to use it. It’s only good for staging your home, go to Ashley, Homeworld or Discount Furniture if you are actually going to use the furniture.

Update: I have to give kudos where kudos are due. Shortly after writing my review on Inspirations, I was contacted by the business manager who wrote me a kind note apologizing for my unsatisfactory experience. He also thanked me for taking the time to write about my experience and asked me to contact the general manager (if I didn’t mind) so he could hear more about my experience.
To be honest, I was surprised that a company as large as Inspirations took the time to read the review and then went the extra mile and reached out to me to apologize.
I did contact the general manager Scott, who was very sincere and apologetic. He told me my experience at Inspirations was unacceptable and that he would put the proper training tools in place to make sure that every customer who walks thru their doors don’t feel as I did that day. He thanked me for taking the time to review Inspirations and told me if I decided to give them another chance that I could go directly to him. He was very pleasant.
My interaction with the business manager and with the general manager made me think that perhaps big companies don’t just sweep things under the rug. I only spent $ 129 in their store but they treated me the same as if I spent $ 12,000. It made me feel that customer service is a top priority to them and I appreciate them reaching out to me.
To Irwin the business manager, and Scott the general manager, I thank you for taking the time to rectify my bad experience and making it into a better one. If you ever sell a shoe cabinet that isn’t wall mounted — I’m so there.

We purchased most of our home’s furnishings from Inspiration when the Pearlridge store was the only location. We love the contemporary designs which is 100% of who we are. Our sales guy Jonathan was friendly and helpful, along with other people who we came into contact with. Shipping to Maui was easy and seamless. Yes they’re pricey but you get what you pay for. Our furniture is going on 8 years old and have had zero problems.
5.30.14:
We have a new addition to the family! While on vacation on Oahu, we stopped in, saw our sales guy Jonathan and made another purchase. Slick brown faux leather sofa. And it was on sale. You’d never be able to find a price or style like this on Maui!

Reading posts by others I found it obvious that the merchants judge their shoppers.
My story is that I went to seven furniture stores in the waikiki area one sunny day and seeing this one I was drawn to going in. After finding the parking I walked in and began browsing. Yes I was wearing basketball shorts and a T-​shirt, but actually had money to buy the furniture and honestly was curious about the store and what it had to offer. Unfortunately for them, they chose to ignore my existence as I casually grazed around all three floors of the store (How I could walk all three floors in a relatively empty store and not be approached is beyond me and made me much less likely to purchase).
Honestly they have some nice pieces in there, but I feel as though the store is overpriced. I personally am a creator/​artist so I have no problem spending well on something that is intricate, clever and well designed. Some things in this store i would spend for, but many things in there just look like modern feel cookie cutter designs that cater more toward looks rather than practicality or realistic comfort.
Overall this is an interesting building because it seems to have more uses than ‘just a furniture store’. But the service needs to learn to serve void of bias and the rent must be metaphorical skyscraper. Either they were having an off day or they will be moving soon lol.
Still best of luck to this place
bottom line
Pro’s
cool designs, large store, many modern style options
Cons
OVERPRICED, bad service, no variance in style (not sure if that is a con)
PS, I dont know WHO Frank R. is, but maybe you should get him to go with you when you go lol and perhaps you can use his discount? haha