H&R Block

My family and I have been going to h&r block for years… never have I ever had a bad experience until this year.
I got a new job last year as a flight attendant. Knowing that flight attendants do taxes a bit differently, my parents and I decided to let the person who usually does our taxes know ahead of time. She said she’ll look into it and research the differences. great, I was happy I didn’t have to stress over it.
However, she wasn’t prepared, and had to talk to her supervisor MULTIPLE times. for advice, questions, whatever. Worst part of it? I could hear EVERYTHING they were talking about. what did I hear? The SUPERVISOR MOCKING me, teasing me, laughing at my information, assuming that I’m lying about my information! Saying I don’t live in hawaii??? Then why the heck am I paying taxes in hawaii? Why is my address in hawaii? Why do I have a hawaii license? Why do I have a hawaii state ID? Just because I travel a lot for work doesn’t mean I live where I travel or where I am based –_​_​– you can only imagine how angry I was.

Not a good experience at this location. I set an appointment several weeks ago. I have been sitting in the lobby for over an hour past my appointment time. I have seen them take SIX walk ins before me. The receptionist refuses to let me switch to walk in status and I’m forced to continue to wait as everyone who didn’t make an appointment continues to be helped. Three have come, been taken care of and left.

Kelly Pangelina has been my tax professional for many years now. She continues to be helpful, patient, and full of knowledge. Although I live in CA, I have faxed, email, etc my taxes to her. She gets the job done in a timely manner. She continues to be effective and accurate with my taxes. I am truely grateful for her flexibility to my situations. Schedule your appointment now or for next year. You won’t be disappointed with Kelly’s work expertise.
Also say hello to the ladies at the front desk. They are great too!

This was my first year paying someone to do my taxes. Usually my father helps me, but as I moved away for college I decided to give h&r block a try.
They were very courteous and professional from taking the appointment to the actual appointment. They were also very understanding when I had to reschedule for a later time.
I walked in to their office about 25 minutes early for my appointment and they took me soon after. The lady who helped me was named Nina I believe. I liked her she was really nice.
The price was a bit higher than I had anticipated, but i didn’t really know what to expect in the first place.
Great service. I would go back again.

If you see anyone there, see Jocelyn Habon-​Young.
She salvaged what was the worst experience dealing with a tax agent. If you schedule an appointment, and get Babianna Chu, RESCHEDULE! She is very unprofessional, and seems to be ESL, so she doesn’t understand English very well when you explain things to her.

I’ve been going to this location for years and always leave happy.
I see the same Tax Advisor every year, Joycelyn Habon-​Young. She’s accurate and efficient and doesn’t waste any of my time, and is very personable and knowledgeable.
I tend to wait till March to do my taxes, but I’ve always been able to get an appointment easily.

I had Lori Tanaka as my professional. She is great and friendly also very very informative. Will be seeing her again.

Visit: Kelly P
She is a dear friend of my husband. Sweet, friendly local gal who knows her stuff. She is efficient and knowledgeable. We have visited her a few times now and each year, she helps us learn a little more about what we can do to maximize on our rebate.
We will continue to utilize her expertise for filing our taxes at H&R Block.