Elite Parking Services

I’ve NEVER had a valet service misplace my car before. At any other time I would’ve found the situation fumny but since I was picking up my sick aunt who was discharged that evening. I had to wait over 20 minutes before they located my car. It was a very stressful ordeal. The only person who acknowledged and apologized for the mistake was the valet who made an effort to find my car.

A few of the new staff at queens medical center are rude and talk down to you like they think they’re better than you

Shame on you guys! Karma will find its way back to you. These people think they can do whatever they want to people. God is watching! God hates evil. Remember that Elite!

These lots are patrolled by predators looking to tow your car the minute your time expires. I watched them tow the car next to me in the lot across from Uncle Bo’s restaurant. I asked the driver how long they wait before they pull cars and was accused by the driver of being a friend of the car’s owner. The driver then proceded to ignore my question and walked away to begin hauling off the car. I asked how far expired the ticket was and he said «Not sure, but I know they are over» before dismissing me with a patronizing «you have a nice night now. sir». I will never park in one of these lots ever again and the unfortunate part is that the only people who read this review will be the people who were victimized by these guys. I would not be surprised at all if they get kickbacks from these shady towing companies. Shameful.

Most horrific customer service, entirely lacks internal organization to respond and coordinate with customer.

Rude and overcharged us at the Outrigger. Raised his voice when we questioned the pricing. No stars if possible.

Tonight was our first experience with Elite self-​parking and it is NOT one that I am anxious to repeat. We’ve lived in Honolulu for the past 7 years and have never had something like this happen before.
We went to Uncle Bo’s on Kapahulu and used the Elite lot across from them. We paid for 4 hours of parking and our car was TOWED before those 4 hours were up.
So we had to pay $ 175 to get our car back, at 11pm, on a Thursday night.
It made what had a been a great night out with friends, horrible instead. I will go out of my way to avoid using Elite Parking (their self parking and their valet as well) at all in the future.

I have parked with Elite Valet for years and even hired them for several special events. I’ve preferred shopping at Ward or even holding meeting there because of their easy and pleasant valet parking. I have always loved them and I have taken them for granted all these many years — something I shall not ever do again after my terrible experience with Grand Valet today.
So whether it’s parking your car or hiring for your special event, let my review and all the other reviews speak for themselves — go with Elite.

I have parked at the Elite parking areas several times and tonight I had my first bad experience. I have had «indifferent» experiences in the past, but nothing to keep me away. Tonight… they really disappointed me. I used to look at them as being a 5, but today… I give them a 2. They really need to rethink their policies. I know this is minor, but still… its irritating and we live here. And its a matter of principal! I sent them an email with pictures attached with time proof, but that does not come out on Unilocal.Below is what I sent them over Facebook (4 Oct 14 — Honolulu date/​time):
This evening my family and I arrived at the Beachcomber at approximately 5:07…give or take a minute or two between your clock and mine. We were told to get our ticket validated for 4 hours of free parking… and the $ 6 policy after that. This isn’t our first time parking there so, we knew. We had dinner at Jimmy Buffet’s and went to the Magic Show. After the show we proceeded to get our car with the valet and had a $ 10 note in hand for a tip. It seemed to take forever to get our car. After standing in line for a few minutes I took a picture at 8:58 pm. I guess in my mind I thought I’d need it as proof. But surely if we went over they wouldn’t charge us $ 6 for a few minutes when they, IN FACT, know they are and were extremely slow. Plus, I am sure this happens now and then. I also took a picture of our kids at 9:07 p.m. to show the time we were waiting. Just a few minutes after this with maybe going over a few minutes… of which we were WAITING IN LINE ON YOUR EMPLOYEES… we went over our time and got charged $ 6. Hmmm… the professional thing to do would have been to say that we went over, but «I know you’ve been waiting in line, so we won’t charge you». No, that didn’t happen. We were charged the $ 6. Guess what that meant for your employee? No tip! Funny part is… the person that got our car stood there with a long pause expecting a tip. But you can explain why to him. We would have given that $ 10 tip if we hadn’t been charged the $ 6. Hope your employees enjoy your policy!
But then again… why tip when they are slow? In this case, it cost me money too! If they wouldn’t have charged me… I would have handed over that tip happily… strange I know. But the whole thing is a matter of principal! They really need to take a look at themselves and what they did and are doing to people before they pull the charge trigger. It was a few minutes and I wouldn’t have been charged at all if they were speedy and hoppin’ to it! Not like I was an hour over or more and my fault or had a total disregard… hello!

Chad from Elite Parking provides customer service that is second-​to-​none. Makes this company standout in our eyes.

I had a problem with the parking at Hy’s however the Elite management corrected the problem with kindness and professionalism. They are honest and will work with you to amend the issue. I thank them for the way Ihey treated me with respect.

Elite parking provided valet services for my daughters wedding at Queen Emma’s Summer Place and the service could not have been better.
My daughter came home from the mainland to get married and one thing that was stressing her out was not getting timely responses from local vendors. Sean always got back to her promptly and was very reassuring. One less thing for her to worry about.
The valets showed up early, were professional, courteous and helpful. They even provided umbrella service in the Nuuanu showers. Not the most pleasant working environment but they were always pleasant and smiling.
Thanks Sean for helping make the wedding a worry free day for the bride and groom

Elite Parking handled valet/​shuttle services for my wedding at the Waikiki Aquarium, and they were on point! As you may know, parking around that stretch in Waikiki can sometimes be a pain so it was recommended that we provide at least valet parking for our guests. I spoke to Sean who helped set up a shuttle service, which he said would be faster for guests and more cost effective for me. Guests parked nearby at Jefferson Elementary and were shuttled over to the Aquarium by Elite’s valets. It went so smoothly and the guests thought it was pretty cool. Thanks to Sean, Reece, Chad and everyone @ Elite!

This evening was my first encounter with Elite Parking Services. I attended a special event at the Hawaiian Humane Society (a legal presentation by Cades Schutte on estate planning for companion animals). The HHS parking lot is small, so they did the right thing and hired Elite to take care of the guests. The Elite valet staff was super professional, fast, pleasant, and courteous coming and going. We tried to tip them and were politely declined (evidently the gratuity is included in the cost paid by the host). Very impressed with the crew!

Integri Tow, LLC is the towing company that is used by Elite Parking Services. They are very unprofessional and rude. They wait until the exact minute the parking expires and they hook up the vehicle. It doesn’t even matter if you are walking to your car. My wife was a victim of their very questionable business practices as she was just a few minutes late and the car was already ready to tow. Since she isn’t listed on the insurance card or registration they refused to release it to her and wouldn’t even wait for 15 minutes for me to get there to show proof of ownership. I’m unsure why he wouldn’t release it to her since the address for the registration and on her license are the same. Although I know why since a friend she was with that was getting his car ready for towing he was able show his name on the registration and the tow driver was visibly disappointed that he wouldn’t be able to collect any money form him. When my wife asked him where the car was being towed to, the driver (which I found out later is the owner) couldn’t even be nice and tell her where it was going instead telling her to go look at the pay box to get the information. They are more interested in getting the money than providing reasonable and professional service.
If this is the type of business that Elite Parking Services aligns itself with then I would assume that their business practices must follow suit.
DO NOT TRUST THEM!!!

It’s really sad that a locally owned business takes such advantage of their customers.

I recently spent eight days at the Ilikai and Elite takes care of the parking at the hotel. The valet team were friendly and professional and took excellent care of me and my rental car. I was not treated poorly at all during my stay, and I can’t always say this about valet services when I travel. Mahalo, Elite, and kudos to your staff at the Ilikai!

DO NOT PARK IN PARKING LOTS BY ELITE!!! My friend & I parked at the location across of Uncle Bo’s, paid for 2 hrs of parking, & once it expired after 4 minutes, I repeat, 4 MINUTES, my friend’s car was in TOW out of the parking lot as we were waiting to cross the street. Apparently, there are TOW TRUCKS waiting to tow anyone’s car should you let your parking expire. I can understand paying a fine but to automatically tow someone’s car after only 4 minutes is very UNREASONABLE, RUDE, & UNACCEPTABLE WAY OF PERFORMING BUSINESS!!! We had to end up paying $ 167.50 CASH to be able to retrieve vehicle back from INTEGRI TOW LLC which I swear is such a BS SCAM!!! I’m not sure who to point finger at: the towing company or the parking lot owners but I figured that it must be the parking lot owners who have a contract w/​the towing company so they are the ones that authorize these poor business practices!

Recently went to kapiolani hospital for a surgery and when i came out the valet attendant was VERY RUDE and VERY UNPROFESSIONAL !! Just got a call this morning from HR and they are handling this issue and apologized for this incident.

Do not park in parking lots run by Elite!!! We were 20 minutes late while waiting for our bill at Uncle Bo’s and got back to the Kapahulu lot to find a boot on our car that cost $ 160 to get off. They are walking around with the tools to put a boot on just waiting for the cars to go over. Bad business practice and such a scam!!! This wasn’t even my car, and I didn’t have to pay. It still makes me absolutely livid though!