Drones Plus Hawaii

Customer service on point. Marco was able to help fix my drone (crashed it twice) quickly and efficiently for a great deal. They also have all the things you need for your drone (parts, bags, cases, other drones). Check him out before you buy anything online.

These guys work magic. I had crashed my drone, and the body was cracked. I thought it was done. I happen to walk by this route to my hotel and saw it. So I went to grab my Phantom 3 and asked if they do repairs. To my surprise they did. Marco gave me the peace of mind that the camera didn’t break or bend and all that needed to be done was the shell replacement. He also mentioned that he would make sure the drone was updated to the latest software and that I don’t have to worry. Got my quote and price was fair. I told him, if you can’t afford to do repairs then you’re in the wrong hobby. These sort of accidents are expect. So I left it there. Got a call before they closed and went to get it. I then met the tech who brought it back to life. His name is Miles, and I tell you after he was done it looked like it was fresh off the assembly line. I was very happy with their service and wish them all the best.
Thank you guys for saving me. My wife would have killed me.

I’ve had very good experiences here before, but their drone tech services seem pretty amateur. I called the store 4 days after bringing in my dji phantom and was toId that my diagnostics were complete… They should have called me already. So I picked it up after having diagnostics done for a gimbal issue which could not be resolved, and recieved the expert advice to contact dji. I asked what the tech had done for diagnostics, but the tech was not in and apparently the techs aren’t required to log their activities. So what I recieved was my still bust drone, a generic suggestion to contact the manufacturer, and a diagnostics form that was completely blank save for what I had written on it when I brought the drone in. Maybe my issue wasn’t considered important enough to warrant any information on the work done, or maybe the work done wasn’t significant enough to warrant a write-​up… I was given the weak comparison that you don’t recieve a diagnostics write-​up from a phone store, which doesn’t seem comparable considering the abundance of DIYers in the drone community who understand the inner workings of their devices much more than the inner workings of a cellphone.

Walked in and saw an empty «store» no drone products, only a few go pros for sale. I got stared at by someone behind the counter. I left. Felt I was just in the twighlight zone.

These guys are absolutely the pinnacle of customer service. I can’t give enough praise as to how incredibly friendly, helpful, knowledgeable, and straight up good people these folks are. I’ve been to their showroom multiple times now and it really gets better every time I walk in. As you know, they just opened up a few months ago. Though new, they have a beautiful set up. They’ve got a great display set up in a way where you can check out everything they carry AND even have room for indoor demos! Very clean and open showroom. It’s set up like an Apple store for drones! How awesome is that?! They have all of their drone ranges on display and being able to walk right up to each one and really see the item for yourself is very cool.
Being the luckiest guy on earth, my girlfriend surprised me with a Phantom 3pro for our anniversary last month. Being an incredibly hot item, they didn’t have one in stock when she visited, but Shane, being awesome, made sure he held one for her on the next shipment! She had nothing but great things to say about her experience with Shane. He even remembered her by name right when she walked in. Can’t get any better as far as personal service goes.
So far, I’ve personally been to the store about 4 times to buy accessories from Marco. Each time I’ve stopped by to pester him with questions he’s always answered them gladly. The guy really knows his stuff. I ran into an issue performing an update and when I couldn’t figure it out myself, Marco said to bring it right on over. We dropped it off 5 minutes before closing and I had a fully functioning and fully updated drone the next morning! On top of that he even took the time to walk me through the entire updating process and showed me everything step by step. He literally saved me weeks worth of time that I would have had to wait without my phantom and he didn’t even charge me. I can’t say how thankful I am for that. I thought that I was going to have to wait weeks to fly again. Thanks to him, I was flying the next day just in time for the weekend and got some great shots.
Have to mention Kellie! Anytime I’ve been down to the showroom she’s been right there to greet us and see what we needed help with. She’s the pretty face behind the voice over the phone if you’ve ever called. I think she’s the one who handles all their social media and promoting but she’s incredibly knowledgeable on all of the products they carry as well. She’s very personable and always makes you feel welcome! I even knocked over her moustache cactus once and she didn’t make me feel like a doofus about it. (sorry again!)
In short, this place rocks. I’ll never go anywhere else, including online. I’ll happily pop in 5 minutes from my house for anything I need, things I’d like to learn about, and to see these genuinely great people. Thanks again Shane, Marco, and Kellie!
Sincerely,
–the guy that knocked over the cactus

Thank goodness for Drones Plus Hawaii! They saved me from joining the 2.5 month waiting list for service at DJI in California. Shane helped me out and got me back up and running in no time and didn’t even charge for the trouble. I ended up buying an awesome DJI strap ($ 10 for an incredible lanyard!) and will be coming back for spare batteries in the future. The prices were as good as you can find anywhere online, the service is incredible, and you have a lot of models to look at. Amazon prime can’t beat these prices and it is SO much better having the help right around the corner should something go wrong like last night. BIG mahalo!

Very knowledge staff from what I’ve experienced, thus far; they have been very courteous about answering all my gazillion questions as drone «newb.»
Additionally, I don’t feel «pressured to buy,» either, which is a BIGGIE for me when shopping; nothing irritates me more than someone trying to persuade me into buying things. They understood and respected that, at least this time, I’m just here to see what’s available; for that reason, when I’m ready to buy, it will likely be from them.
Two thumbs up to s great new store, with well-​trained staff, and a great selection of drones and drone accessories!
NOTE: my reason for marking down one star, if merely due to location and lack of parking… That was a bit of a pain my ass! Otherwise, I’d have rated 5 stars, fa sho! ;)

Awesome people, awesome service !
Great customer service, lots of drone products and accessories