Digital Alarm Technology

My husband and I are very new to the Island and have never had an alarm system in our home. We were overwhelmed and didn’t know which company to go with as we were bombarded with the door-​to-​door salespeople wanting our business. Some are more in-​your-​face than others. I will not mention names because I am not doing a review on them, but if you speak to other companies, you will understand.
After «interviewing» several companies, we decided that DAT was the way to go. The main reason was Russell. He was personable, informative and obviously driven to satisfy his customers (I will tell you a little story in a minute).
I expect, at the very least, acceptable service from any business that I give my money to. I do not write reviews for acceptable service. I write reviews/​send letters for businesses that exceptionally exceed OR exceptionally fall below «acceptable» service. THIS IS AN EXCEED ONE.
One of the most telling signs that you are dealing with an exceptional business is their readiness to handle any issues that you may have. I have had two. They were minor and did not require immediate attention BUT I was given immediate attention anyways.
Yesterday my alarm went off while my daughter and I were at the beach. I received a phone call from the monitoring system quickly and I advised them that NO ONE should be at my home. They dispatched police and the response time was phenomenal! I am a retired Police Officer so this impressed me. My house was clear but there was a malfunction with one of the window devices. On a Sunday afternoon, of a Holiday weekend, I sent Russell a text and he responded within minutes. I was given the information needed.
Later that same night, a storm came through the area and my alarm started going off at 1:30 am. Scared me to death. It seems that the system lost communication for a moment with the monitoring system. I left a detailed message on the office number at 1:45 am. At 7:00 the next morning, Labor Day, I received a phone call from Sal (SUPER nice guy) and he had someone at my house within a couple of hours. The person that responded was Roy (I think, sorry if I got his name wrong) and he was FANTASTIC!!! He fixed the problem and then went further in helping me register my alarm with the City. You see, I mailed my registration in on August 17^th. It was returned to me as «Address not found» on Saturday (yes, one day prior to my alarm going off) and of course, they were closed so I wouldn’t be able to remedy it until Tuesday (because of the Holiday). He contacted Sal and together, they gave me the information I needed to register everything online. I did it just after his departure.
So anyways, I am really impressed with this company! I can not end this review without giving a «shout out» to Omar. He came by to install the keypad for me and was friendly, professional and helpful. This is a great company.

I had an alarm installed at my home in Hoakalei. I must say I am VERY IMPRESSED with the quality of their system and customer service, specifically Russell! There are many factors that I consider important when making any major purchase or investment. Some of these factors are: PRODUCT QUALITY, VALUE (COST), and CUSTOMER SERVICE.
QUALITY: I had no issues with the hardware installed in my home. The panel is modern and easy to use. It is user friendly and it is so convenient to have the option to turn my alarm off or on from my cell phone.
VALUE: Security is one of the first things I wanted to install in my new home. I shopped around and compared prices. I was very happy with my monthly monitoring price that was within my budget. I appreciate Russell working with me on a plan that works. I believe you can’t place a price on your security, however, your monthly payment shouldn’t cost you an arm and a leg either.
CUSTOMER SERVICE: There are many home security alarm companies out there. DAT has a local sales rep, local installers who are on island and ready to assist with any issues. Russell is a very professional and friendly sales person. There are so many aggressive sales people out there who are very aggressive and do not respect your space (especially Vivint) who do not care about their customers. Russell has been very responsive with questions and with my concerns before I made my final decision.
Thank you Russell! YOU ARE AWESOME!

We had Alert Alarm for a few years but recently bought a new house and needed a new alarm system. Oceanic gave us a quote but we weren’t so sure because they couldn’t alarm our detached garage.
Russell from DAT stopped by and was so friendly and kind from the get go that I listened to his pitch though we had been warned by Oceanic about not letting any other alarm company in. He was professional and very honest which we appreciated. Not only was he knowledgable with all of our questions, he didn’t try to sell us stuff we didn’t need. We got the exact system and additional features that we were looking for at a good price (a third of the price of Alert Alarm).
Omar did a great job with the install. We had a pretty intimidating crew install our alarm in the past and were so surprised by how professional Omar was. He was also very accommodating with our schedule and very knowledgable while walking us through the set up.
We are so happy with our new alarm system and the great service that we received! Its really nice to have a company and salesperson that we can trust. We are recommending Russell and DAT to all of our friends and family.

If you’re like me, you don’t need all the fluff. These guys are no-​nonsense. From the sales pitch to the installation it was very professional and friendly. Let’s face it, when you’re shopping for home security you need to feel, well… secure. Russell was great explaining the system and different levels of monitoring. Omar and John did great with the installation. Here’s why I chose to go with DAT:
1) Good follow-​up
2) Can arm and disarm with my smart phone
3) Monthly monitoring price point that won’t break the bank ($ 47.12 w/​tax)
4) Appointment and installation FAST!
Told you I didn’t need the fluff. Give this company a try. You won’t be disappointed!