Cole Haan

Awesome customer service, timeless pieces, and buttery leather goods. I have several pieces that have lasted me many years. You get what you pay for and CH doesn’t disappoint. The sale selection doesn’t hurt either. Beware gents and ladies once you walk in, you will leave with a jacket, handbag, or shoes.

I love their shoes, great quality for the price, I had loafers from them that have lasted me well over 3 years.

Cole Haan is a family favorite when it comes to buying good quality leather goods, whether it’s handbags or shoes. They are running a great 30% off sale for Black Friday! They have a very helpful and friendly staff and they’re always trying to help you find what you need. My mom bought a new leather wallet for 30% off the original price and the sales person was very helpful in finding her a new one and searched for over 5 minutes until he found one. Check out Cole Hanna before this great sale ends!

Love shopping at Cole Haan… Great products, service and sales… bought shoes yesterday…50% off !!! Amazing!
I bought a hand bag here on sale and when it was marked down further, the salesperson actually called me to tell me that she had credited me even more…
They also price matched an item that was on sale on-​line…
I will definitely continue shopping here… thanks Cole Haan!

The workers were so helpful. Lloyd informed me that the shoes I was looking for were no longer in the store but he helped me find them online. The customer service was so excellent and the store had many sales and merchandise that I love.

I Love this Store!!! I got the Beat Customer Service from «Denise» She gave me ALL of her attention! As if I was the Only one shopping in the store!!! Friendly Staff and Great Product!!! Love My Cole Haan Wing tip suede shoes!!!

Cole Haan actually caught my attention with their colabs with Nike (Nike owns Cole Haan FYI) and when I seen these dope dress shoes with Nike Lunarglide bottoms I had to see them in person. I walked in the store expecting a snob but the staff were really friendly. The salesperson walked me to the shoes and explained what they had. The ones I were looking for were not there. The salesperson said they might be SOHO exclusives. At a $ 240+ pricetag I don’t think I would have bought them anyways. Maybe if I was a baller I would buy stuff here. It was just nice to have a purpose to actually enter this store.

Normally I only write reviews about outstanding service. But this place was the exception to the rule. I went in to Cole Haan hoping to find the perfect bag that I saw on the Cole Haan website. The first man who helped me insisted that he didn’t know what bag I was talking about and insisted on showing me things that are «on sale» or cheap. I was prepared to pay full price for anything that I liked but this store sorely lacked the new Cole Haan merchandise and the staff was clueless about what is on the website. A saleswoman took over from the man and had an even more sneering condescending attitude. She actually told me I would have to pay «$ 15.99» shipping and handling charges if I had them order me something from the website because it was on sale. WHAT??? I never even said anything about buying an item on sale and she just assumed that I would pick something on sale. I did find a bag in the store that I absolutely loved but they didn’t have the color I wanted. Fortunately for me, the salesperson suggested I go to Nordstrom because they carry different items. So taking that as the final cue that they were trying to boot me out of their store, I headed to Nordstrom. I found the exact bag I wanted, paid full price but got Nordstrom points for it along with excellent customer service. The customer service at Cole Haan Ala Moana was an epic failure and utter disappointment along with dismal merchandise selection. It is surprising that the Cole Haan staff is prancing around with their noses in the air as if they were too good to service the average shopper. Seriously, for the price of one average Louis Vuitton or Gucci, I could have at least 10 Cole Haan bags. This store has nothing to be snobby about.

I killed my feet in college, running around the hills and clubs of SF in cute, sky high, but not so quality shoes.
I’m all growed up now and my feet have not forgiven me of the abuse I iflicted upon them in my youth. Basically, I have to pay for comfort and style. Enter Cole Haan shoes. These are the best, especially the ones with the Nike Air in them. Super, super comfy, quality materials so they last a long time and actually just get better with time. And the are CUUUUUTE!!!
So the shoes are awesome, but lets talk about this store and their service. The folks here are great as well! Excellent and friendly customer service. And before we became regular customers, we were regular stalkers of the store. Coming in to just browse and drool over shoes. Not once do they make you feel pressured or shame for not buying anything.
By now, a couple of the employees have gotten to know my husband and I personally but more surprisingly, the store environment and staff are very kid friendly. They have a big bag with lots of clean toys for your keiki to play with while you shop. It’s come to a point where my toddler automatically goes to the back where they keep the toys, and pulls them out himself to keep amused. Coz he knows his folks are gonna be him here a while. So yes, if have the time and money to spend on shopping for quality shoes, I highly reccommend this store.
Pros:
–Quality products
–Excellent, no pressure, customer service (they’ll even order things for you and ship it to the store if they don’t have it in house.)
–Very kid friendly atmosphere
–The swanky sales events when they have champagne, desserts and 25% off!
Cons:
–Can’t really think of any! I’d say prices but really, you get what you pay for and its worth it.

I love Cole Haan shoes. When it comes to both style and comfort, Cole Haan cannot be beaten. They are a little on the pricey side, but worth every penny. These shoes are incredibly comfortable and made of high quality materials. No, really, they are. They’ve partnered with Nike to come out with a sort of Nike Air-​Cole Haan hybrid with both Nike’s comfort and Cole Haan’s style.
I’m a shoe whore and I need help. I’m an easy sale and a huge target. But these sale associates have earned my trust by their honesty. I appreciate that they aren’t just trying to «make a sale» or whatever. I feel cared for as a customer. (Yay.)
Service is always friendly, helpful, and attentive.
Unilocal 365 — #110/​365

This review is more for the Cole Haan line of shoes (the ‘product’) rather than the store itself. Store itself is definitely an upscale chain with well-​trained employees who helped me pick out my shoes and helped me get some critical shoe-​care accessories (shoe trees, polish and brushes). Friends who come here with me always seem to get great service and never walk out of here empty handed (no matter how much they tell me they are NOT going to buy anymore shoes from here).
These shoes are awesome. After changing careers and having to buy an entire business wardrobe, I was a little lost in the endless number of shoe brands and styles available for men. Several people recommended CH to me, especially due to the fact that they were acquired by Nike and incorporate the ‘Nike Air’ cushioning technology into many of their formal shoes. Yep, so basically dress shoes that are practically as comfortable as sneakers, but otherwise identical to any other high-​end dress shoe out there in terms of quality and construction.
The leather and stitching are butter. I love the British Tan oxfords– they remind me of chocolate and I would totally eat them if that were possible.
I bought a set of black cap toes and brown split toe lace-​ups. They were so awesome and comfortable that I ended up buying two more pairs of casual Cole Haan shoes (at half the price of retail) that same week from the outlets. Now I’m totally hooked and want to buy more. keep in mind I’m not a big ‘shoe’ guy but CH has me addicted…

I was just planning on looking at a shoe – a beautiful pair of oxfords. I had told myself before entering, you just want to see it in person so you can tell yourself it’s not worth the price.
Okay, so none of that happened like how I wanted it to. I saw my beloved oxfords on the shelf and they were BEAUTIFUL! They were definitely worth the price and while I wrestled with my decision, trying to figure out if I could live on spam and rice for the next month in order to afford it, I was approached by a very helpful employee who asked if I needed any help. Totally approachable and down to earth. Workers at high end stores can be quite snobby, especially if they think you don’t have the funds to buy anything, but this worker was amazing.
She brought me my shoes and didn’t pressure me while I tried them on. I went back and forth for a while while we talked about LA and other random stuff. When I finally decided to buy them, I didn’t get some corporate line about their company or how nice the shoes looked. We just talked, which I greatly appreciated, because it made me confident that I made the right decision buying my new shoes.
And now I have pretty dress oxfords thanks to Cole Haan!

Cole Haan is pimp. I have owned several of their belts for years now and they still look great. Can’t hurt that Cole Haan is owned by Nike too. Quality stuff. I wish I could get one of those sweet silky soft leather jackets (not that you would wear one in Hawaii, but they’re just sooo cool!)
I actually got the lady friend hooked on their shoes and bags. She loves all the shoes with Nike air in them.
The store is nice and clean with the women’s section up front and the men’s in back. The best part is that it has sofas for all the dudes to sit on and wait.

We had a very pleasant experience at Cole Haan on black Friday. We went in and was politely greeted in their women’s shoe section by a young salesgirl if we had already been helped. I have always wanted to get myself a pair of Cole Haan pumps with the Nike support in them, so I told her that I wanted to try on a couple of pairs. Just for fun I threw in a couple of different styles from a mary jane to a carma air pump. She suggested that I try on a carma sling shoe as well, so I agreed. She asked me my size and actually brought out multiple sizes of each style just in case I didn’t fit my original size. I tried them all on and actually fell in love with the carma sling shoe she had originally suggested. They were very comfortable and seemed like they could go with a lot of outfits. They were very pricey, but you can’t go wrong with 30% off a $ 300 pair of shoes.
Then we looked around and found a nice wallet to get for a Christmas gift, so we added that in as well. They had a great sale for 30% off the entire store for black Friday, which only comes around once a year. We found out that other times of the year they only drop things to 20% off at the most.
The salesgirl was very professional and helpful and not at all the pushy stuffy type you would think you would get in a high end shoe store. She also wrapped our wallet very nice. You can’t get better than this in a high end store! I will definitely be back the next time they have a sale!
Food: N/​A
Service: *****
Ambiance: *****
Value: *****

Portia was very very helpful! She remembered me from a couple days before too. I ended up splurging on a brand new purse and a wallet! Yay!

Went in because I knew this location was one of the few locations in all of the US that had the shoe I wanted in my size. (Actually, that tends to be the case: that HI happens to always have the last size 5 in whatever shoe I like.)
So I asked and the sales associate went into the stock room and said, well, we have the 5.5 in the color you wanted, or a 5 in another color. And I was a little disappointed upon hearing that. I tried both and I actually liked the 5.5 better and I thought that maybe it was because I wanted to like it better. So I looked at the size on it and it was actually a 5. So she was totally clueless. They actually had exactly what I asked for and she didn’t know it. So yay, I got what I wanted. But thumbs down because after she gave me the two pairs to try on, she just walked away and disappeared. And I had to wait pretty long for her to bring out the shoes in the first place.