Canon USA Inc

I ordered a 70D from them online and it’s taking nearly 2 weeks to get to my place. Actually i am still waiting for it to arrive. It’s 2015, with Amazon offering 2 day delivery, Canon is offering 2 weeks delivery! That is insane.

My husband got me my first DSLR 4 months ago and I have loved it, until, the autofocus stopped working :(
I looked up camera repair in Honolulu and found Cana USA Inc. They are located right across the street form ward warehouses main building, I think it’s called Ward Plaza, on the top floor. Just walk up the stairs and it’s right on the corner.
Merla greeted me and helped me out right away. She said they do not do camera repair onsite but can ship to California and it will be returned in 7 – 10 days. Merla was beyond helpful and friendly.
The great customer service I got makes me appreciate my canon even more!

Anyone who knows me knows I take a ton of pictures!
So last year when error 30 started to appear on my T1i screen, I literally freaked out! I thought I had wore my camera out because no matter how many times I turned it off and on, I couldn’t take any pictures!
Did some research online initially and decided to take my camera to Canon USA to have it looked at first before shopping for a new one. Merla confirmed it was indeed a shutter malfunction and can be repaired for a flat rate of $ 199 plus tax (includes shipping to their service center in CA). Repairs are expensive if your camera is not under warranty and mines was way past its warranty period.
In due time my camera came back and fully functioning! I’m ecstatic!

Horrible customer service horrible tech & horrible GM. Tell you something when you pick up that what they did will be ok or bring it back & when you bring it back they tell you nope we didn’t say that $ 200 to be fixed! Nice-they’re screw up! Then the GM sides with Smart mouthed tech and takes pics of my old camera where the tech messed up my rubber grip!

OMG!
I was trying to get a warranty and I swear this has been the best errand I had to do in my life.
Nice friendly receptionist. Fast. Easy.
I was able to get my camera in a very timely manner.
No fricking hassle (which I’m used to)… nice clean studio.
No wait time. Just fill the paper and out… Ahhhhh… thanks Canon! No wonder why I love you so much… you have the best cameras… AND the best service!

Canon has always been the standard for cameras and other imaging equipment, and their service center here matches that kind of service and quality.
On a recent Saturday, I went to the ewa side of the Hanauma Bay rim to take some shots of the rock bridge (Google it). As I was just about on the bridge (it’s cracking from underneath so be careful), a huge wave came in and splashed my entire body. Unfortunately, I had my Canon T4i along with the 18 – 135 lens on me. Water leaked in from the top, and I could no longer turn the camera on. The salt water basically killed the circuit board.
I took the camera to the service center to Merla, the friendliest customer service rep. in town. She empathized with my plight and assured me that even if the camera was fried, I had options with their Canon discounted loyalty program on their refurbished cameras.
Well it was nuked, but they were able to repair the 18 – 135 for the out of warranty price of $ 110. Along with that, I was offered a 20% discount on Canon refurbished models, which you can look at on their website. I wound buying a refurbished Canon 60D (1 year warranty) and with the repair of the 18 – 135, I was able to be back in business for a little over $ 500 (= just two trips to Sasabune!). The 60D has a slightly better sensor than the T4i, so that was nice. I had scratched up my 18 – 135 anyway, so it was nice to get new parts in there. In about two weeks, my camera situation was resolved, upgraded, and as good as new. (Aside: there is a newer 70D now but that hasn’t hit the refurbished market yet; I guess it would be bad form if there were already some newer 70Ds sitting at the refurbished camera hospital ward.)
One final thing, there is plenty of parking in that Bank of Hawaii complex on Ward near Auahi. Everything was made quite simple.
Thank you Canon, and thank you Merla!

I went here a couple of months ago because my lens was broken.
I was bummed because I had just bought it, but when I talked to the very polite service, they told me that they could repair it for free if I brought my receipt of the lens.
I brought in my lens and receipt a few days later and they were able to ship it out to California to get it repaired. I was surprised when I got a call from them a week later, telling me that I could pick up the repaired lens.
I didn’t have to pay anything and I am very glad, that we have such a nice costumer service from cannon here in hawaii, so that if our gear breaks, we can get it fixed within a short amount of time.
Since then I have been using my camera and lens almost every day and am glad the lens works again.

If I could give these folks 10 stars I would. Every time I have brought a camera to them I have received exceptional and friendly customer service, and amazing service on the repair, but this last repair just shattered all records.
I brought in my new Canon 5D MkIII for warranty repair on Tue, Dec 17. The front desk lady, who was very helpful and professional, said it would take about a week, and likely come after Christmas. I received the camera TODAY, Dec 20 with full repairs and cleaning completed, and they updated the firmware. I was shocked.
All I can say is WOW, that is service. Spectacular. 10 stars.
All their repairs have to be sent to California, but the turn around time is so very fast. I even had one point and shoot that they replaced, and I had a new one delivered to my door within a week.

Took my camera and 3 lenses to have it cleaned after the Color Run (pics below). The sensor cleaning cost went up from $ 31 to $ 51, which is still not bad. And free cleaning for the 3 lenses.
Doris was awesome in helping me out. In and out in 15 mins since I was already in their system. Picked everything up after 3 working days. Everything was clean and shiny like the day I bought them. Duck Soup.

My camera needed to be repaired. I called the office and the lady at the front desk was so kind to answer all my questions and helped me get my paperwork together so the warranty would cover my repair. Her patience and calm demeanor made me feel comfortable. I must say, HR did a great job placing her as the face of the company. All in all my camera is on it’s way to be repaired and I left a very happy camper.

I brought my camera in after what looked like a cracked screen. Luckily, it was only the screen cover but I still wanted to make sure nothing else had been damaged internally. Canon obliged and took the time to clean it, a complimentary gesture for their first time customers.
They kept me updated throughout the process and I couldn’t have been happier for purchasing a Canon in the first place.

My out of town guest’s Canon camera broke so she wanted to get it fixed. We went here asking if they could fix it, but apparently they don’t do it onsite. They gotta ship it to the mainland and it’d cost at least $ 100 and it’ll take at least a week. Lame-​o.

I have a Canon EF-​S USM 10−22mm zoom lens that had developed some major fungal growth. After consulting with Doris at Canon Hawaii, I sent in my lens for repair thru their office in Honolulu (I live on the Big Island of Hawaii). That was on a Thursday afternoon. The lens arrived the next day and was immediately processed thru to their Irvine California repair center. Doris quoted me a reasonable price for repair and took my CC information. Not even 7-​days later my lens is back on my camera fully cleaned, with glass elements and filter ring replaced. The entire lens was thoroughly cleaned and parts replaced for a fraction of the cost of a new lens. And it came back directly to me well packaged against handling.
Doris at Canon Hawaii was pleasant to work with even over the phone and did an excellent job of describing what they would do and how much it would cost including realistic turn around times. I was impressed initially at her professionalism and even more impressed at the quicker turn around time.
There are limitations on the kinds of Canon lenses they will service but Doris had told me what they can and cannot do. All the information up front and no surprises other than a quicker than anticipated turn around time. Yes this review is as good as it gets!

I’ve heard great things about this place, but I’ve never gotten to experience them.
Their hours of operation are a joke. I guess they only want customers that don’t have jobs…

When my Canon Powershot camera broke down on New Years Eve (yes of all nights!!!), I nearly had a heart attack. Actually the lens just got stuck but no matter how many times I tried to turn it off & on, it would not budge. I tried taking out the batteries and putting it back in as one of my friends suggested but no luck. I was pretty sad, especially cause I only got to several pics on NYE :(And even more sad cause this camera was just a year old!!!
Thank goodness for Canon USA! I found this store through Unilocal and thought hallelujah. Brought my camera in right away and had Merla assist me. She was very helpful & quick and to the point which I liked! I told her my camera was literally bought a year ago. She said that it was still under warranty (*phew*) but unfortunately, I needed the receipt for the camera to show proof of when I purchased it. My mom bought it as a Christmas present for me and THANKFULLY she keeps all her receipts for big purchases. I was saved. Merla told me to just email or fax the receipt to them and I could get my camera replaced: D Everything went smoothly and within a couple weeks I got a brand spankin new camera!

I thought my DSLR and lens seemed to be acting weird so I went to Canon to have them checked and cleaned. I explained my situation to Merla and she took care of it even though the warranty period for both items had expired. In about a week I got a call saying my camera and lens were ready (can take up to two weeks). Some adjustments were made to both items and my pictures were really sharp after that. I couldn’t have been more satisfied with the overall experience.
I can’t emphasize enough how convenient it is to have this office on Oahu. First, you get to speak to a representative in person. In my case, I could even show them the problem. Plus, there is no cost for shipping (the closest Canon Service Center is in Irvine, CA). And best of all customer service is fantastic! Thanks Merla!
Update: Unfortunately, this office does not handle any Canon Professional Services (CPS) issues.

Sure, the only place of its kind on the island, especially for those who shoot with an EOS system. The turn around rate here for repair is roughly about 2 weeks. What I do like is how the staff here can give you a quick and free diagnosis of your camera trouble. In fact, the exact actuation (shutter) count before overhaul.
Although Canon did fix my auto focusing problem, sadly, I compared the image quality of my recently fixed «L» series lens (400mm f/5.6L) to a third party (Tokina 300mm AF f/2.8, which is discontinued BTW) and found the third party version to be better. Even if most of my Canon glass is in the Luxury series, this particular purchase was probably just a bad copy all together. Happens. Another thing that was really disappointing was that Canon did not honor the warranty card that came with my lens. They said I needed to have the original receipt/​proof of purchase in order to do so. Since it was a purchase on Ebay and I no longer had the contact of the original owner, I was out of luck. Now that sucks, don’t you agree? This could have saved me the $ 270 sum dollars I dished out for refurbishing.
Convenience and turn around rate for repair time is great. Customer service and some other quirks I experienced here weren’t (at least for one staff, who NOW so happens to be my friend LOL). Though it seems Unilocal HI and other Canon enthusiasts love this place. Maybe I should have stuck with Nikon instead of switching over. Just a thought :)
3 stars
Canon USA in Ward

Stopped in this morning with the BF to see if they could fix the problem with his camera. The lady at the front desk said no problem and took the camera she then checked it out and said it just needs to be dusted she did just that. What do you know no more black spot on the censor or pictures and she did not charge us.
She was super nice, great customer service!
$ 30 bucks to do cleaning on your camera or I think it was you can ask.

I have a fear of dealing with mainland/​outsourced customer service over the phone. I already decide before the interaction has even begun that the process will be long, arduous and end with my bitter frustration and at the verge of tears (i.e. NO happy ending!). Thus, I let my sadly broken 3 month old canon sit around for two months, non-​functioning while I used my iphone for every food pic you’ve seen. I’m sorry. Luckily, I ran into one of my pro photographer friends and mentioned my camera woes and she informed me of the local Canon service center oh so conveniently located right here in Honolulu… on Ward!
This was the most pain-​free experience i’ve ever had dealing with a defective/​in need of repair electronic (besides those I buy at Costco, which btw has THE best return policies). In one short week and two visits lasting less than 5 minutes each, I dropped my camera off and got a polite message a week later saying it was fixed and ready to be picked up. THANK YOU Canon for thinking of us poor people all the way in Hawaii and having a local service center! I will now patronize you for all of my camera needs because I know if there is ever an issue, I can go talk to someone in person! Nothing beats that!

I work next door for several weeks before I realized it was a repair shop. I just so happened to have a SD600 with a broken shutter button.
I was told it would cost $ 100 to fix but the nice lady at the counter told me about the Canon Loyalty Program. If you send in your old/​broken camera, you can buy a newer, refurbished model for 20−30% off the refurbished price.
Options for trade in (these are refurbished cameras that come with a 3 month warranty).
SD1200 Is 10.0mp $ 86.40
SD 960 Is 12.1 mp $ 134.40
SX120 Is 10.0mp $ 119.59
G11 10.0mp $ 259.99
Sx10 Is $ 207.99
I’m waiting for the S90 but it’s good program to know about.
Kudos to the super patient lady (Debbie, I think?) who took the time to call the loyalty office and write down all the trade in information for me.