Bose Entertainment Center

Very friendly, very accomodating and service oriented. i just want Bose products now !!!

I had an issue with my fairly new headphone. I took it back to the store and found that it was discontinued. Herma was very helpful and gave me different options. She was very knowledgable with the products and explained to me the pros and cons of the headphones available. She made sure to find out what our needs were and how we had planned to use it. She told us that my headphones were still under warranty and exchanged it, no hassle for a new pair of our choice, even though the new one costs more. We were so happy! Thank you Herma!

Riddle me this: what do sound systems and swimsuits have in common? You definitely want to try before you buy.
Okay, that wasn’t as clever as I initially planned, but let’s go with the general sentiment that customers should try out their sound systems before purchasing one. With so many attractive internet deals floating around these days, it can be difficult to resist the temptation to buy a sound bar or pair of headphones from a recognizable brand. Rather than end up with regretsies about picking a system you don’t want, it’s best to head to Bose and experience a few demonstrations for yourself.
Sound bars are all the craze these days and Bose has four options which will appeal to people with different price points. The versatility of the sound projection is what sets it apart from those in other popular electronic stores. Just be prepared to invest in a quality entertainment system and expect more out of your experience at home. You can always sneak in bubble tea and chips into the theater to save money to offset the cost of your new entertainment center purchase.
Computer speakers are one area which are so under appreciated until you experience a Bose set for yourself. You will be amazed at the sound that comes out of those small speakers.
How do you say bon apetite for your ears?

Several years ago, we picked up a couple of pairs of Bose Quiet Comfort noise canceling headsets to use while traveling. After much use, my husband’s headset started to separate and he somehow commandeered my headsets during one of his business trips. When he returned home, I inquired about the whereabouts of his headsets because a couple of my co-​workers mentioned Bose’s replacement program. Alas, he threw them away! So, fast forward to 2015, he is still using my over ear headsets then mentioned that the padding around one of the ear cups was popping out. Before he could even get close to a rubbish can, I reminded (not nagging) him about the replacement program.
On our first visit, as we stepped through the doorway, we were immediately greeted by Byron. We explained our dual purposes for the visit– headset replacement or upgrade option AND new speakers for our entertainment center. Byron showed us a couple of headset options and recommendations for entertainment center speakers. He was very knowledgeable and addressed our inquiry into the replacement program. We didn’t bring in the headsets because this visit was mainly to confirm the replacement program and get speaker recommendations.
The next day, we returned with our headset that we wanted to have replaced. Unfortunately, Byron wasn’t there but we were met by Herma. She was very friendly and knew her product lines. We took care of the replacement and we received a $ 100 credit toward purchase of the latest model of noise-​canceling headset or any Bose product. My husband selected the QC25 with microphone for Android mobile devices and paid $ 199 instead of $ 299. In the meantime, I started roaming around the showroom looking at speakers that could either be wall-​mounted or placed on a countertop. Because we have older models of Nakamichi components, speakers have to be hard-​wired. We don’t have the option of trying wireless compatibility. Herma asked us what we currently have. uh, we had a pair of floor standing Bose speakers which we donated because the fabric protecting the speakers had deteriorated. Auwe! Herma said that we could have brought them in and would have been eligible for replacement and credit. Oh, well… but, we decided on getting smaller bookshelf sized speakers. As she rang us up for our purchase, Byron returned from his lunch break. He recognized us and chatted a bit more with us.
Overall, we had several outstanding visits to this store. Bose stands by their products and we were provided with excellent customer service. Our thanks go out to Byron and Herma!
#366

Came in with a question about my faulty headphones, which the sales associate quickly assumed were counterfeit, despite being purchased from a Bose store. Either Bose for whatever reason distributes counterfeit headphones to their stores (highly unlikely) or this sales associate doesn’t know the product line well enough. Assuming your customers are trying to scam you isn’t a healthy business practice.

Had a great experience there. Should be more people like Byron who was friendly, knowledgeable and helpful. Great experience!

i buy a bose qc15 silver last december of 2012, two years after visit them again (january 2014) coz of worn out earfoam offer me to upgrade/​exchange to a bose qc15 colorware but to pay $ 197.00 so i bought it— after 10 months — failure (no power) still under warranty — they sent me to bose design & service center & that’s it… your own your own…:very big disappointment from this store — very poor customer service; theirs no after sales customer service — they’re not helping you when problems arise with the products you purchased… wont patronized again from this store & maybe all bose products in the future…

I am a Bose enthusiast. I have and absolutely love many of their products and have even been jokingly accused by my significant other of «drinking the Bose koolaid». If this review was on Bose products it would receive a 5+. This review is on customer service. Went in yesterday to buy the Bluetooth Series 2. I had the product written on the back of a business card by Jason Garcia from a previous visit after much online research. (Jason was pretty well versed in the product and pleasant.) I gave the card to the woman Herma who did not look enthused and immediately wondered if they were on an «up system». She seemed to want to just ring me up but I asked her to open it to make sure it worked. She almost seemed to silently sigh at this point and then led me through a series of verbal instructions. The phone and headset would not pair nicely. She kept looking away and then made eye contact with another male customer who asked her a question. At this point, she completely turned away from me and started answering his questions. I was pretty shocked. There was not even an «excuse me, he seems to have a quick question, do you mind if I answer it and get back to you?» While I frustratedly and unsuccessfully tried to pair the devices and make a bluetooth call, she ended up giving him a pair of replacement cables and when he asked if it was free she said, «of course not, it is $ 15.» Then she rang him up. I really hoped they were on an up system that didn’t split sales at that point and that her sale for switching ups was $ 15. After some more instructions we got the Bose bluetooth working and I made the purchase. Bottom line-​I almost walked out the door and didn’t make the purchase though sold on the product. Maybe Herma was going through something I don’t know about. Maybe I wasn’t as friendly as I usually am. But this has got to be one of the worst customer service situations I have had. She saved it with a smile at the end and thanked me for bringing in the business card in what felt to be a non genuine way. I do not usually write unfavorable reviews. In fact, this may be my first. 3 stars from me is like 0 stars from someone else. Bose, please watch your employees and give them training on customer service. It is making you look bad and makes me want to buy online instead of locally. Thank you.

Walked in to buy a Bose link mini and was approached by one of the two employees working. It was 7:25 in the evening on a Tuesday night and the hustle and bustle of the restaurants and theaters was at its usual peak for a weekday. Needless to say I wasn’t impressed with the gentleman, whom I tried to find a name tag but couldn’t visibly see one being worn, as he didn’t seem to enjoy his job. Walked straight to the kiosk that the mini links were displayed as he tried to add on accesories and Ibeing in the retail field myself tried to have some sort of retail banter with him and received nothing but glares as if I was a nuisance. Did I look as if I couldn’t afford anything because I’m brown and he’s white (no racial intended, but really) or was it cause I was pushing my daughter in her stroller that annoyed him? Does he not like kids? Retail salespeople should be able to hold conversations and deal with all types of customer types jo mater the situation. I’m not trying to paint a bad picture of this person as I don’t know him personally… perhaps a bad day? All I know is I’m a MGR at a nationwide retail outlet myself and trainer within my district in which we understand that Customer Service should always be on the forefront of our minds. No matter the situation, bad day or not, I’ve always maintained a high level of customer service and hold my staff just as accountable. The other employee was with another customer and seemed to genuinely enjoy what he does. He actually had a smile on his face! For all you other retail folks… isn’t a smile part of our uniform! Needless to say, I personally don’t feel as if I’d d I business there anymire, but I didn’t buy the mini link as it was a gift that someone actually wanted… perhaps amazon or this store. we shall see.

Everything started off great and I thought I had a simple solution to my problem. Then the wrong accessory was recommended and I had to return it. They proceed to tell me the item can only be purchased from their service center a few blocks away, which isn’t open on Sundays. I work 6 days a week and Sunday is my only day off (dang it). The item can’t be ordered or even shipped 3 blocks from their service center to the Bose store. Convenient!
Now the sales rep tells me to just go online and order it. I ask if he could tell me the part number or any information about what I should be ordering and he says to just look it up online. Really? Is your sole function at Bose to be irritating and worthless? If so, you need a promotion and a raise… like yesterday. Kudos, Jason.
I will be sure to go online and not bother coming into the store. «Brick and mortar» businesses are wondering why they are losing out to online shopping… basic customer service, like taking a minute to try and answer a simple question or help look up some information, really makes an impact on the consumer.

Yes the prices are high. But I think you pay for what you get. Quality. My first purchase was the Q 15 noise cancelling head phones. Best thing ever for sleeping on the airplane !!!
In this day and age living in a condo you don’t have that much space. So instead of a large stereo system, I got a wave system and it sounds great !! with blue tooth. So I can play all my song off my iPod straight to the wave system.

I can’t comment on the quality of the sound, etc. because I’m not an expert, but I admit that I was closed off towards the idea of getting headphones from Bose. I’ve always just used the headphones that come with the iPhone, but since I’m a big boy now, I decided that maybe an upgrade was in order. I should also say that I’m a hipster, so I will never get Beats by Dr. Dre (too mainstream), which is why I opted for Bose (more oldschool).
When I visited the store, I was immediately greeted by a salesperson. He stuck by me as I vacillated between noise-​canceling and athletic varieties of headphones, although he didn’t say anything unless spoken to. The noise-​canceling headphones station allows you to put them on and simulate airplane and city noise, to show you how effective they are. They worked well enough but I wasn’t about to shell out $ 300. The athletic headphones come in a variety of colors and have a weird wing-​shaped piece that hooks into one of the groves in your ear. It’s supposed to hold well when you’re running and stuff, and each box comes with 2 additional sizes. I was unconvinced about those claims in the store, but after deciding on the iPhone music player control-​compatible headphones (black and white), I tried them at the gym and they were surprisingly effective. It’s certainly a different sensation feeling those rubber wing things in your ear.
Are the headphones worth $ 180? Umm only time will tell. Supposedly, the headphones are 10x as expensive as normal Apple in-​ear headphones because they’re made with high-​quality material, but I’m still dubious. At least for that kind of money, the store has very generous policies (1 year free warranty, unconditional returns).
Three stars:
1. Nice, chill salespeople who don’t hound you or interject too obtrusively
2. Option to hook your music player via jack to the various speaker systems/​headphones when testing
3. Convenient store location at Ward Center
Minus 2 stars:
1. Overpriced? Who has that kind of money to take a chance with?
2. Lack of the innovation factor. Nothing really wowed me in the store.

Replacement needed since I travel and got the iPad cord too. Instead of replacing just ears for $ 35 they upgraded me to the new generation for $ 99. Herma was fabulous with the explanation on why I should do this, made sense to me. I had noticed the last couple of flights the kids seemed louder so my noise canceling option wasn’t working the way it used to. Per Herma, new headphone have bettered that option. I am wearing them now and as advertised… WONDERFUL! Driving honey bunny nuts since I can’t hear him and he had to dance in front of me to get attention. That’s entertainment!

Just bought a pair is QC15 headphones and a Soundlink Bluetooth mobile speaker at a 50% discount. They normally go for $ 300 each which was out of my price range
Sound from both items are amazing, my ears are now doing a happy dance. The noise cancelling performance of the QC15 is the best in the business, makes a long plane trip somewhat bearable, especially if a crying baby is seated near by.
Bose overpriced but the quality may be worth it for those too lazy to search & compare specs & price

Great friendly service showing me the products and also very helpful. I purchased an accessory and was very satisfied

I enjoy the Bose brand and Bose products and this store has some pretty good stuff. It’s conveniently located right next to Buca Di Bepo. It makes me wonder how much foot traffic does this place get because of it’s location? I came here one time to check out some of the products. They have some pretty interesting gadgets from stereos, speakers, headphones, etc. The staff and customer service is aight. The prices for the products are pretty much dependent on what you are looking at getting. However, they are pretty pricey for their products. They also have a service shop one time that I went to if you ever need to find out some technical products with your Bose system or product. It’s a pretty easy to find right at the entrance of the Ward Consolidated Theatre area. You can park right across from the center area across the street. I have a Bose powered stereo system in my Armada. Next time I come I should ask if they can do anything that can add some features to the system.
Unilocal 365 Challenge #363/​365

As much as I love the Bose sound, I have to give you a 1 or2 star rating for service, I was in the store looking and no one and I mean no one even said hi! I kid you not, was I dressed like a homeless person, perhaps, but a «hello» or «how are you» would be nice.
My advice is to go two blocks Ewa to there Bose Custom Design Center, I guarantee you, the guys and girls there will make you so happy and you will feel that paying $ 3000.00 for your new system was a pleasure.
If I am going to spend money, I want to feel as if you want my business, I don’t want the arrogant, stuck-​up our shit don’t stink feeling you get because Bose is the only act in town.
Sorry babe you might get Sony! (hehe)

If i were to rate the brand itself, I’d have to give it 5 full stars b/​c my experiences with Bose speakers have been very good. In 90, I got a bose system that lasted more than 10 years and only went bad b/​c termites ate the damn thing out. I’ve always bought brand named stuff b/​c they usually have reliablity that goes along with their name. If not, why would they do so well?
It’s not the sales people that convince me to buy their sound system, it’s the personal experiences that I’ve had with their speakers that will keep me brand loyal.

The people at Bose are geniuses.
No, not for creating innovative sound systems, but for creating mass marketing plans that convince people to pay Lexus prices for Kia quality. Bose (like Haagen Dazs) charges a premium so they’ll be perceived as higher quality. How brilliant is that?
Sure there’s plenty of people who swear by their Bose sound system, but sound three times as good can be had for half the price. Among the sound engineering community there’s a saying that goes «No highs, no lows, must be Bose». It’s a reference to the lack of low end extension, and true high end definition that characterize these «full range» speakers.
Before shelling out the clams for tiny paper speakers in a pretty package, take a favorite CD and listen to a Def Tech system (
) at Elite Electronics or a pair of Totems (
) or Gallos (
) at Audio Lab (ask they might have even better suggestions). Hear how much more musical they are. Even my little Athena Technologies Micra 6 system (
) would kill the top of the line Bose speakers.
The last time I walked in here the sales person couldn’t even tell me the frequency response of their speakers. Bose does not publish technical specifications of its products (impedance, sensitivity, range, sound pressure levels). Check out the their website, all that’s listed is the dimensions. They don’t want people to know how crappy their stuff is, they don’t want people to research and compare it.
Of course the real problem with Bose is that for the price they charge, you could actually afford a REAL audiophile system.
Seriously don’t believe what their marketing department is telling you, take the red pill and trust your ears.