Bobbi & Guy Hale Koa

Confirmed closed on 21 November 2013. Preparation for a different salon to take over underway at this time.

wouldnt recommend for a wedding. I had a simple hairstyle request. My curls were flat within half and hour from when i got my hair done. They left a salon hair clip in my hair that we didnt notice till later that night after we removed my veil. My bridesmaids, eyelashes were falling off within an hour after the stylist had applied them on her. My recommendations to brides out there get someone you really know and trust.

Wife got the pedicure and had to stop half way through. They didn’t sanitize properly and they tore skin off the top of her foot from the bristle brush they used. Horrible job. Expected more from a business in such an outstanding hotel. I guess the poor reviews don’t end with the makeup and hairstyling.

I’m pretty sure I could have passed for a military guy by the time they were done. You’ve guessed the problem — I’m not, and I had waist-​length hair when I went in. Okay, they didn’t chop it that short, but chopped it was. I will never go there again.

I came in for trial wedding makeover services, which also doubled as my makeover for my engagement photos that afternoon. I had high expectations for this place after having emailed the salon manager a few times. I was greeted by the lady doing my service with, «so what am I doing for you today?» I guess I was just expecting her to have been ready and aware of the service she was to provide. It immediately scared me and I kinda already knew I was going to be disappointed.
She just started working on my face, without consulting about how I wanted my makeup done. With other makeovers, I have always been asked first how I want to look, so her approach was odd to me. I shrugged it off and waited for her to show me her progress. While she’s doing my eye shadow, she shows me with a mirror and it was completely not what I wanted, nor was it flattering for my eyes. It was also shimmery powder, which I always thought was a no-​no for photos. I told her it wasn’t what I wanted so she wiped it off and did a more matte and natural eye and when I say natural, I mean like one shade over the lid, no contouring whatsoever. I told her I usually line the top lashes so she started to do that, but straight from the eyeliner pen. I thought it was a little unsanitary but whatever. She just drew it on without holding the skin taut, in fact, she wasnt hands on at all now that i think of it. When I opened my eyes when she showed me the result of the liner, the line was skipped in the inner eye. Did she even notice this?!? I pointed it out to her and she was just like «oh it’s because your eye creases differently when they’re closed» and proceeds to «fix» it by sort of dotting them in. IT ENDS UP LOOKING TEN TIMES WORSE! So I tell her that I don’t like it, and asked her to remove the liner so that I can just apply it myself when I get back to my room.
It doesn’t even stop there. She starts to apply mascara to my STRAIGHT lashes without curling them first. So I interrupt her and ask «don’t you need to curl them first?» And she’s like «oh!» and walks away to get a curler. She comes back with it like it came from her friends makeup bag for all I know and then approaches my eye with the tool without much confidence. Scared, I am about to ask if I can do it myself when she finishes my thought and asks me to curl them myself. WOW.
She applies my mascara, coat after coat and with eyes closed. I also keep feeling the brush against my upper lid. Already expecting the worst, I open my eyes and see clumpsville lashes and mascara brushed into my lids. I don’t get it? Does she not see how bad this looks??? I tell her it’s too clumpy and she gives me a cotton pad with remover on it, to remove some of the mascara. At this point, I already know I’m going to my room to re-​do my makeup…
Now, the hair. I had told her I wanted a loose curl, but she proceeds first with a straightening iron, saying that she is doing so to smooth the hair and remove the flyaways. I explain to her that my hair will not be able to hold the curl after a straingtening iron and that I am sure of this because, you know, it’s only the hair I’ve had my whole life. She basically assures me that i’m wrong and that she knows what she’s doing and it will hold. Sure enough, when she gets around to curling it, the curl falls right out. She notices this and uses gobs of hairspray to try and hold the curl, but I have to remind her that i want SOFT curls, and not the crunchy 80’s kind.
I feel like I am rambling but I could go on and haven’t even touched on a few other things she did wrong. But to make a long story short, when I was done with my «makeover,» if you want to call it that, I came back to my room to see that the curls had already fallen straight and that my face looked ridiculous in more natural light. I didn’t have the time to re-​do my makeup and was almost in tears when my fiancé just told me that he’d call our photographer to reschedule our engagement photos for the next day. I washed my face of the makeup and just decided to let it go and do my own hair and makeup the following day
I tried emaling the manager who set me up with this stylist to let her know I was not happy with the work and that I could provide her with details and feedback. While she reponded with an apology, and offered to set me up with a different, more experienced stylist free of charge, she also defended the original stylist saying that she had years of experience doing many wedding makeovers and she didn’t even bother to ask me about why I was so unhappy about my experience. I didn’t take up the offer because if she thought the original stylist was experienced I didn’t feel I could trust the opinion she had of the second stylist she would refer me to.
If I could do it over, I would have walked out when I first realized the stylist did not know what she was doing, instead of giving her the benefit of the doubt and paying for a makeover that I got nothing but a headache out of

Rosie is WONDERFUL! I booked an updo for a ball with her, not knowing anything about her or the Bobbi and Guy salon… the location simply worked for logistical reasons. I brought in a picture of what I wanted and Rosie replicated it perfectly. I would recommend Rosie to absolutely anyone, she is a pleasure to talk to and creates elegant updos. PLUS, the location is perfect. I didn’t have to park, run in somewhere, drive back and dress for the ball, yada, yada, yada. Book Rosie for your next event, she won’t disappoint!

The.worst. haircut. EVER.
Let’s just start by saying that my hair looked so bad after the cut, the receptionist agreed that the owner should call me. It was so bad that I have to partly blame myself for letting this guy use scissors on my hair, but I had no idea of the scope of possible disaster. I only wanted a 1″ trim & a blowout.
1. I tell Sonny that my hair is very thick & curly, since it had a blowout and he might not be able to tell, so don’t get it tangled while washing it. He didn’t seem to understand, so I pantomimed and he nodded, then promptly got it so tangled that he ripped out and broke off quite a bit of hair.
2. Then he seems to get a grip, really measuring my hair, so in a phenomenally stupid move, I kept sitting there.
3. I’ll skip the gory boring details, but I was left with 8″ of hair less than I walked in with.
4. What was left was thinned to h**l, as despite telling him «no layers» I left with what my friends said could only be called a mullet.
Well, that owner never called. After I followed up several times, and stopped by the Ward salon, the manager agreed that it was messed up and she’d refund my money.
That means — I got the worst haircut ever for free! Yay.
They refused to even consider covering the cost of the repair, even after I told them the only reason I went to that place was that it was a Bobbi & Guy and I used to go to their Ward location.
This was about three months ago. I was so furious that I waited to see if it didn’t seem like such a big deal later. Nope. Still a big deal that they hire someone incompetent who can’t understand & won’t get help understanding what a client wants, and then try to blow off the issue by not following up.
Avoid unless you’re okay with losing lots of hair and ending up with a mullet.

Had my hair and makeup done by Shin for my wedding, and couldn’t have been more happy. My friends and family literally oohed and ahhed when they first saw me at the wedding. She transformed me from plain Jane to a beautiful princess bride. She made sure to understand my desires before starting, asking lots of questions about what I was looking for, what my wedding dress looked like, what accessories I planned to wear, etc. She gave me lush fake lashes that were to die for, a more dramatic eyebrow curvature, and made me up like a model. It looked natural and yet so different.
For hair, I wanted a high, curled updo. A challenging order due my thick, heavy, and straight Chinese hair that refuses to do anything but lay flat. Shin meticulously styled and fixed each lock of hair into its proper place, then positioned my tiara, veil and flowers. The hairstyle looked perfect, better than what I had asked for. What amazed me is that both my makeup and my hair stayed in place for the entirety of the wedding day and night (1pm to midnight –11 hours!) without need for touchup. And I put it through some really rough conditions! It still looked perfect after my 15 minute Turkish bridal processional walk in the blazing Hawaiian afternoon sun up and down stairs, and my mother-​in-​law showering me with hazelnuts and candies. It lasted through dinner, photos on the windy beach, and dancing throughout the night. I was so impressed with Shin’s work and would highly recommend her for anyone who wants a stunning look for their wedding or other special occasion.

I went here for a shampoo and blowout before an awards ceremony while I was in Honolulu on vacation. It was horrible. The person who was my ‘stylist’ (and I use the term VERY loosely) did not speak any English (think he introduced himself as ‘Sonny’) but I didn’t think that mattered. I figured that a shampoo and blow-​dry is the most basic of hair salon requests so I forged ahead. Well, the shampoo was violent (the base of my skull is actually sore) AND they charge an extra $ 6 for conditioner (completely ridiculous). I had to ask him to use a round brush to dry my hair, and he did an awful job. Used no product like root lift or smoothing serum (I do this at home!) and had no idea what he was doing. I went back to my hotel room and tried to fix it before my event, but it was a complete waste of money since I could have done a better job myself. Obviously I don’t know about the other stylists here, but the fact that they even employ someone as bad as that does not bode well. I would urge you to stay away.

I’ve gone to Bobbi and guy for my last few haircuts and I’m very picky about my hair. They absolutely nailed the styles I wanted! Perfect! I’m more than impressed with the work done at Bobbi and guy hale koa. If you want a quality hair cut and friendly service, go here! :)

Just got a fabulous haircut and style from Salon Bobby & Guy at Ward Warehouse center.

So I got my hair and make up done for my wedding here and I absolutely loved it! Well at first there was bickering among the stylists who was going to do my hair. And by that time I had dealt with so much stress I was about to freak out. When they saw that they stopped fighting and sent someone over.
After that the service was amazing. I had shin who did my hair and make up. It took 3 hours to do it all. And she did an amazing job! My make up was done for the camera and did not come off for 7 hours. And thats including lipstick! It also didn’t feel like I was wearing alot of make up either. I looked so natural and Shin introduced me to my new lipstick that Im going to buy because it looked that awesome!
Onto the hair she made my hair all smooth and pretty. And it did not move for 24 hours thats how awesome it was. She took both hairstyles I wanted and morphed it into one amazing style that looked amazing with the flowers in my hair.
By the time I was done I looked amazing and I felt gorgeous. She was so nice and we talked the entire time. She even wrote down what lipstick she used so I could buy it!
If I have a navy ball I will definitely be using them again!