Best Buy

We had an issue and the manager Angela S. was quick to resolve it and took good care of us! She was also super nice! Really appreciate the A+ customer service!

Does it take 25 minutes to get a sales associate ask if you need help?!
My coworker and I came to pick up a laptop for a client and mind you, we already knew what model and price. We found the laptop and waited for customer service. There were about 4 different sales persons, 2 which were with customers and 2 were just standing and pacing. They looked at us and nothing. My coworker accidentally set off the alarm, which caused 3 coworkers to ran to disarm the alarm. (Thinking yay maybe they’ll notice we are looking at this laptop) Nope… Nothing was said and they all left. It came to a point where the Samsung TV Vendor even asked us if we needed help. (Bravo Samsung guy… You noticed us)
Finally my coworker found someone who could help us but told us we had to wait. After he came to us asking if we needed help… Mind you it’s now 25 min standing in the same spot. He apologized and said how they’re short hand. Short hand?!? You got to be kidding me. There were at least two people just chilling and pacing.
Seriously? Maybe next time I should call to see if I can get an appointment for customer service? Nope… Sorry. You’re better off going to the Aiea location or another business.

Let’s face it: this is a Best Buy. Not much to compare it to for electronic stores, except possibly to other Best Buys. In that light, the staff here is slightly more responsive than average, and will happily offer opinions and recommendations on their favorite brand of electronics. They were not pushy about adopting a particular brand, and were willing to give details about other models. They also offered improvisational solutions to technical problems, and were not pushy about purchasing added protections for hardware, a problem that many of these stores now have.

Rob quickly helped us with our Sony action cam. We had been looking at it online/amazon.com for a while. It was so busy at best buy. Returns & lots of shoppers. Rob helped us quickly. Answered our questions. We really wanted «Internet» price matching. He assured us they were competitive (they are). I threatened to return if they weren’t :) LOL. Next we went to Ellie at returns. Smiled, helpful, even after supa long wait (so busy). Would go & do it again. Rob & Ellie rocked my little island world! Mahalo!

This is for the customer service for recycling things at Best Buy. I go there to recycle ink cartridges, old laptops, cd etc. If the recycle kiosk is covered or is too big you have to bring it to customer service. All they say is «Oh, ok.» They take the the item and don’t say anything else, not even a thank you or let you know that there’s nothing else. They just continue their conversation with their coworkers.
But because they’re one of the few places that has e-​recycling I support Best Buy. Their recycle kiosk has better customer service than they do!

Customer service is terrible here at the «Customer Service Center». Went to return a vacuum cleaner took forever to get serviced. When my dad and I arrived at the line, there was only one worker servicing a couple. The line got longer but nobody else came to assist to speed up the line. One customer (in front of us) went to complain to another worker and all she said was «Two more workers would come in a moment to assist». In the end, only one worker came to assist and it still took almost forever to get the line moving.
I wouldn’t consider buying things from here, unless if I’m certain the product I purchased doesn’t need to be return.

Gave me the wrong information on upgrading my phone. Telling me the $ 200 credit i can put towards a new phone. … but are now telling me that i can’t do that, and that it’s store credit to be used on another item of purchase not towards a phone purchase. And that it’s only for iPhone 6 users. This store is total bs and should be shutdown

Every time we come here it feels like we have to find a sales associate to help us.

I called Geeksquad to have my TV and Android TV box installed. The operator said the geeksquad will be coming tomorrow between 8 and 12 noon. After waiting the whole morning and no one came. I called and other operator said the person who took your information put it in the wrong place and I don’t have an appointment.
They are busy and do not know when they can come until I give my information and pay, she can look up the calendar and schedule the appointment.
Very disappointed with their service.

We recently sold our home and now realize that we took our maintenance fees for granted as it included our subscription to cable television and Internet services. So now that we’re temporarily renting and have transferred our subscription we were shocked with the high monthly cost for the same services.
My husband used to manage information technology for his company before he retired so he’s a lot more computer or electronically literate than me. For several years, we have discussed terminating our cable services and utilizing the Internet for both savings and upgrading our technology. But, our rental situation has forced us to make changes. So, we headed off to Best Buy to look for replacements to the equipment that is being leased to us. When we got to the home connectivity department, we were met by sales associate, Tracy. She and my husband started into «geek talk» as he expressed our desire to either end or reduce costs with our cable services. They also talked about upgrading our downloading speeds on our tablet devices and potentially installing Wi-​Fi enabled thermostats and security systems. Doh! I thought we’d only be in the store to just pick up a device and leave. Not so… Tracy and my husband got into a full discussion about the quality and capabilities of each of the devices. It was an informative discussion and we felt that Tracy took extra time with us just so we’d get the right equipment for our needs.
We made our purchase, stopped into the cable services to reduce our plan and returned home to set up the new equipment. BAM! We now get access to the same programs and more at half the price. Plus, I’m now using my Amazon Prime membership to its fullest to access their library.
#490

It’s not everyday that you can walk into Best Buy and get any service at all but today was the exception. My wife and I were looking for a universal remote due to one of our furry babies excitement to turn on and off the tv by sneaking a chew or two on the remote.
Besides the remote… We were treated with great service by Jayson who specializes in Sony products. He did though help us with our Logitech remote. He took the time to let us know the comparisons on different ones and settled us in comfortably to make our own decision. He then asked us what kind of tv we had and educated us beyond what we knew about our tv and Sony tvs. Never once he talked bad about ours but told us the positives on the model we had versus his line. Impressive.
If I needed to go back to Best Buy, he’s the guy I’d seek every time to help me with my wants.
5 stars for Jayson, 3 stars for Best Buy.

Great place to get electronics but really bad customer service. Been here for about an hour trying to exchange a tv. Been going back and forth with the customer service & with the tv department and now at this moment I’m STILL waiting as I wrote this review. This location needs to hire more people to help out or they need some customer service training skills. They didn’t even have curtesy to ask if we needed help getting our tv out of the car. Oh well still waiting for my TV and I still need to go BACK to customer service to exchange it. Its NOT even busy here… Not much customers.
Sooooo editing my review, after spending 1 hour & about 40 mins at Honolulu Best Buy… NOW I ended up at Aiea Best Buy, just got here and right away we had someone help us with our tv… Been here 10mins and now checking out… Long long story… But I recommend Aiea Best Buy for faster & better customer service.

Things to do when you go to Best Buy:
1. Call a staff member for help when they aren’t doing anything and they are close by.
2. Price match everything on the bestbuy website
(Only sold by best buy)
3. Be careful what you buy, you might get an impossible to upgrade computer
4. Realize that all the PCs and now for consumer use
(It’s cheaper but with terrible quality)
5. If they tell you that you can’t return an item, just stand in line and insist forever.
You might make them a little unhappy, but at the end of the day, you got your return.

Negative zero stars for best buy iwilei honolulu hawaii. Shame on you best buy for you trying to represent the Aloha state. You rip everyone in Hawaii off your website is 20%cheaper on the same products in store. You make me price match every single little item from your website bc I refuse to be ripped off
You take my money charge my account for a pre-​order and then you tell me you don’t have it when there are multiple
Items right behind the counter the same identical as mine I waited in line over one hour yesterday and now today to be turned down again for something I can physically see in your store you will not let me have it because someone pre-​ordered before me but they’re not here to pick it up so why wouldn’t you just give it to me who paid and waited and waited and waited.
Instead I get rude rude rude customer service
I will tell everyone about the pi $$ poor service you give and continue to rip off the the people of hawaii
Go back to the mainland!!!
Shame on you

Bad bad customer services through phone!!!
I call them to confirm the delivery time but they did not call back. I do not recommend BESTBUY for customer service through the phone. You better go down to the location to talk to them!!! I am going there again. Its my 3^rd going there!!!

Good place to get electronics as its really your only choice in Hawaii.
Terrible customer service. Every single time I want to return something these hassle me here. I never have a problem with the other Best Buy in Aiea.
They really need to work on there customer service skills at this location here.
Read the other reviews. And you will see I am not the only one.
Go to Aiea you will be happy you did.
This location is terrible because the people who work where are so poorly trained. And don’t care. Also Managment could care less too.
Best Buy corporate if your listening this store sucks!!!

Initially I was so happy that I decided to come here to purchase my camera. The price advertised in the store was more expensive than what I saw on the best buy website and when I asked the salesperson helping me, he assured me that they price match. When it was time to checkout, he checked online and was able to find an even cheaper price so I ended up getting the camera for even cheaper than what I expected.
However, what I am unhappy about is their return policy. At the time I bought my camera I also purchased a camera case which I found to be way too big for my camera once I took it out of the box and put it into the case. I immediately decided I would return it for a better case, but wasn’t able to get back to best buy for a couple of weeks. My intention was to exchange the case for a more protective one and was disappointed to find that the more protective cases wouldn’t fit my camera as it’s a little bit thicker than your typical point and shoot camera. So, since they didn’t have a camera case that I could use with my camera I went to return the case and was told that I could only get store credit because it had been 16 days and their return policy is that you must return it within 15 days. I guess that’s my fault for not getting down there sooner, but in the future I think I’ll be more selective about what I purchase from best buy since their return period is so short.

If this review was just based on their product then I would give 5 stars however I’m rating it off their service as a whole.
I went into the store 30 mins prior before closing. I walked into the store and the greeter completely ignored me as usual (Nothing new). I intended to purchase a couple Blue ray DVDs which I was able to find easily under the new releases.
I was with a friend whom was looking to purchasing a couple CDs. He found one of his intended CDs, but we had trouble finding the other one. Luckily, they have a kiosk to check for products and their availability in stores. The cd that we were seeking clearly said that it was available in both Oahu locations. After scanning all the shelves that contained CDs, we decided to ask for help.
Since associates work by departments, I seeked help from a nearby sales associate, but he was busy helping a different customer. There was a sign near me saying to text a number if I needed help. I just needed to text the department as the message and an associate would come to assist me, after waiting a few mins, I went to a different department and asked for help. I don’t want to mention any names, but he was more than happy to help. He asked if I looked myself for the product and I told him I wouldn’t be asking for help if I couldn’t find it. He then requested for the album name and artist and said that he would check the inventory in the back.
The associate came back out and said that he couldn’t find it. Being that it wasn’t his department I gave him some slack, he recommended that I purchase the product online and request for in-​store pick up. I told him that the database says it’s available in stores so why would I do that?
The associate then asked a different associate who works in the CDs/​DVDs department and he wasn’t able to help either. They simply couldn’t find the product. The associate then asked me again if I wanted to just purchase it online and do the in-​store pick up option.
I asked to speak with a manager and the associate used his pager to get the manager. As the manager approached me he didn’t properly introduced himself, again I don’t want to mention names as I simply want to improve their customer service reputation rather than getting targeted. I spoke with the manager and simply said that I needed help finding a product because clearly his associates weren’t able to and his response was «we are closing.» What?! Irregardless if you are closing or not you help a customer (period). I simply put him in his place and told him that I asked for help on a product 20 mins. Before the store closed.
Long story shorter the manager apologized and was able to find the product in the back inventory. I told him that the sign regarding the number to text does not work and that they should take it down. I went to check out my items and as I walked out the door. The greeter again doesn’t acknowledge me and just continued to talk stories with his co-​worker.
They need to work on their customer service skills. I enjoy shopping at Best Buy for its products, availability, and Rewards benefits. I will still continue to shop here until I relocate to the mainland however overall they all need better customer service training.

I love best buy. I haven’t had any problems here when buying anything. I usually get my electronics here whenever I feel I need an upgrade. It’s such a love hate relationship with technology as they’re always evolving making new products better and better than the last. Electronics is probably what most people would spend a lot of money on trying to get the most improve and latest product, well for me it is. More like a want, not a need though.
I mainly buy cameras just because I like to document events and such to look back on memories as I get older. I went through so many pocket cameras from here as they keep getting better in quality. I love the wifi cameras as I’m always wanting to post or send quality pictures in an instant rather than using my phone camera and storage space as well. I bought the 1^st generation wifi camera and was excited that they actually finally had made the wifi capability available especially for social media perks. It’s been almost 2 years since I got it, the wifi capabilities has gotten better especially in transferring videos as mines isn’t able to. The upcoming generation will probably be my next purchase in the future.
My recent visit to Best Buy was to look for a go pro camera. I have the 1^st generation go pro hero but only probably used it once to go hiking. I hated the fact that I couldn’t see the pictures or videos so I didn’t know how it all turned out. So that’s probably why I didn’t care to use it as much. Now that the gopro has become more popular and most used for outdoor experiences capturing live footages, I finally wanted to get an upgrade. There was a deal going on for purchasing go pros and getting $ 50 off. We were immediately sold after two salesperson were giving us knowledge behind the features that can be done with that camera. They knew what they were talking about after asking numerous questions about the cameras even other cameras as well that I was inquiring. Awesome customer service that day.
They usually have good deals when you look at the right time or keep up with the weekly ads. Always look on
for a price match because most of the time it’s cheaper online than it is in the store. Order something online and usually would be able to pick it up that day or the next business day. I haven’t had a problem yet with picking up my online orders as I like to shop in the comfort of my own computer that linger around in the store.

It’s a huge pain when you take the time to call a place ahead of time to ask for an item, they say they don’t have it and then they actually do.
SCOWL FACE.
If you are intrigued and want to read, keep going. In order to maintain credibility on Unilocal I’ll tell the details!
I needed canned air to clean out some electronics. I called Best Buy to make sure they had it on my way. Basically, I was right by the Best Buy and decided to stop by anyway; even after they told me they didn’t carry it.
I had a hunch they would have it… Selling so many electronics, compressed air is one of the only ways to clean them!
THEY DID. Happy ending for me, but I could have easily listened to the customer service rep and had to drive all around town… Not cool!