Au & Lau

I’ve being going to Dr’s Au and Lau as long as I can remember. Dr. Au is very smart and personable. She explains things really well (I actually learn more about my eyes!) and her staff is friendly. The office is about average size, it feels nice, clean and professional. They have walls lined with a ton of glasses /​sunglasses /​contacts.
She used to be at Lenscrafters, but now her office is located in the the building across Don Quiote and First Hawaiian Bank (opposite side of the Pan AM building). They validate parking, but I would recommend parking at Alamoana and walking over (since it’s free and close-​by) or you can try street parking.
Overall, everyone there is very knowledgeable, friendly, and helpful (even helped me pick which glasses looked the best, and I’m super happy with my decision).

I went to Drs. Au and Lau when they were still at Lenscrafters in Pearlridge a few years ago. The service was typical, nothing really to complain about, not particularly memorable, either. The reason I’m giving them 1 star is because once they have your contact information, they will hound you relentlessly through email and text. Every single time I get an email from them, I hit the unsubscribe button, but it does nothing. I have even set up filters through my Gmail to automatically delete their messages, but since they using different email addresses and titles, it’s hard to get them all. Occasionally they will also send text messages, as well.
The real kicker was a year after my first (and only) appointment with them. I got a phone call around 9 a.m. by their receptionist, informing me I was late for my appointment. This was odd, since I never contacted them again after my initial appointment, and I know I didn’t sign up for any sort of annual check up. I told the receptionist I never made an appointment, told her about the incessant emails and texts, and told her they need to delete my information from their database. Two-​ish years later, I am still getting emails from them. Avoid Drs. Au and Lau like the plague, cause once you meet them, you’re never getting rid of them.
Oh, and they also didn’t inform me my insurance didn’t cover the eye exam until AFTER it was performed, leaving me to cover the entire $ 90 fee out-​of-​pocket.

Dr. Linda Wong is always pleasant and incredibly informative. Go ahead and ask questions during your visit but she will have most probably informed you of everything you would want to know and then some. I feel secure in her care. I recommend parking on the street because it’s easier and less expensive than the validated parking.

Dr. Au is amazing. Such a caring person who loves what she does. I hope if you are looking for a great optometrist you give her a call.
The office is near Ala Moana shopping center and Don quihote. So it is very easy to get there.

Dr. Au has been my doctor ever since I needed glasses… that’s second grade. LoL. So she knows my eyeballs in and out. I’m so happy to be one of her long time patients.