Allegiant Air

Worst airline I ever used in my 30+ years of flying. They will nickel and dime you for everything and what you thought was a «low cost» airfare will end up costing more than any traditional airline. They will charge extra $ 50 for checked bad over 40 pounds (all other airlines allow 50 pounds) IN ADDITION to your «normal» $ 44 checked bag fee. So $ 99 for a checked bag. They charge for carry on bag, any kind of drink or snack on plane (even water), charge to pick a seat, charge extra to use credit care to book flight, etc… If they could I believe they would charge you for the air you breath on their plane. Everything is bait and switch. This was my first and last flight with them.

There’s a guy on the internet who once worked for Allegiant Air as a mechanic. The guy has been interviewed various times by various media outlets, including the Wall Street Journal, about his observations with the maintenance practices at Allegiant. I noted this guys interviews and such before i used Allegiant for the first time, and I wish I would have listened and stayed off! It’s incredible how an airline is allowed to operate like this because OUR experience was one of HORROR when beginning the takeoff, the pilots had to stop the takeoff, brake very hard and return to the gate. Hours later, the very rude Allegiant people put us on another type of aircraft only to have this plane begin to depart, and return back to the gate for a problem.
If I could find this guys name who spoke out about these clowns, and meet him, I’d apologize profusely for not listening to him.

My recent experience with Allegiant was an overall success. You get what you pay for in every sense, don’t expect much and I guarantee your experience will be great. You are charged separately for almost every thing that is required to fly, and that is what keeps the prices so low, they are not a «scam» and if you pay attention, you know exactly what you’re paying for. I had a delay on my way to Orlando due to the weather, and a perfectly smooth flight back to New Orleans. People on here are entirely too quick to flip out over things that are unavoidable or because they didn’t pay attention. On a budget and on a fairly flexible time schedule? Book Allegiant, they are wonderful. Need to be somewhere on time? Pay hundreds of dollars more to possibly have the same experience as you would with Allegiant, but with a reclining seat and free carry on bag.

Horrible!!! Do not fly on this airline. My family waited for 4 hours in the plane because of a bathroom issue. Charge you for everything to check you in, bags and drinks on the pane. Pay the extra money and fly another airline.

We selected a flight a flight on Allegiant Air from Memphis TN to Orlando FL. We chose this airline because the other airlines flying from memphis were already booked by September for the flight we selected in January. Our boarding time was supposed to be 4:05 pm and after a delay we were finally told to board the plane at 6:15 pm. Surprise! Flight is completely cancelled.(Pilots had «flown too many hours») Rather than having a backup pilot on standby like a proper airline in a city of 900,000 people; Allegiant told us to be at the airport the following morning at 5 am where our flight will hopefully board at 7 am and transport us to our destination a full 15 hours after our scheduled arrival. (if there are no delays or setbacks) Being 6:30 pm on a Friday night, there were no longer any alternatives. Had we known we known when we arrived at the airport (3:00 pm), we could have at least made arrangements to make the 14 hour trip and arrive in time to make it to our event. Because of Allegiant, we are missing a family friend compete for a national championship. We will be missing his school’s performance because Allegiant couldn’t do simple math on how long the pilots could fly for the day.
After all this, the only compensation we were offered is a $ 100 voucher towards another flight. After spending over $ 1,000 on tickets we were offered a voucher whose value came nowhere close to the amount of money lost on the hotel, rental car and other arrangements we had booked for our trip. After several hours on the phone, Allegiant refuses to offer an sort of refund other than the $ 100 voucher towards a future flight.
This airline failed to transport us to our destination, caused us to miss our event, and entirely failed to make any attempt to make the situation right. If you have any other alternative, I recommend that you choose it over Allegiant.

You get brought in by the supposed cheap fairs. Then you get nickled and dimed over fees for everything. Customer service is horrendous. Flights NEVER leave on time. Avoid flying allegiant.

The worst operations of any airlines that I have experienced. Even considering the discounted prices, it is a terrible deal. I have been on 4 Allegiant flights, and 3 of those 4 flights were delayed. One delay was over 12 hours into the next day. When I contacted their customer service to express the inconvenience it caused, they didn’t address my concerns but just copied and pasted some legal jargon about how airlines aren’t liable for delayed flights. If I have a choice now I fly another airline even if it means a layover.

Let me start by saying I have used Allegiant several times for the quick trip from Ogden Utah to Mesa AZ. It’s about an hour flight so the lack of space and comforts on the plane weren’t an issue. If all things go just right, this can be a cheaper alternative to a «real» airline. However, if you have a problem, forget about getting any resolution.
I arrived at the airport well ahead of the scheduled flight time which had been delayed twice. I went to the ticket counter because I had a prepaid bag to check. There were absolutely no employees at the counter. With several of us in line and no one around, I decided to go to TSA (in the Ogden airport there is only one flight in and one out twice a week, so TSA is just down the same line) and ask if anyone was around. The TSA workers said they didn’t know where Allegiant was but would go and try and find someone. Meanwhile, they assisted all passengers that didn’t need to check luggage.
After about a 10 minute wait, a young woman came out and told me I was too late to check my bag and therefore could not board the plane. She stated that the company has a strict 2 hour prior to flight time rule. The actual rule on their website states that you must be at the ticket counter at least 1 hour prior to flight departure. I was at the gate about 1:20 minutes prior to actual departure.
So, I was not allowed to board the plane. Had prepaid for a round trip and rental car for the week all through their website and was told no refund on any of it.
Immediately, when I got home I called their ‘help’ line. (Do yourself a favor right now and try to find an actual phone number to call.) After a 34 minute hold, I explained my situation to Karen and she proceeded to again misquote me about the 2 hour rule, which is listed as a recommendation on their site.
Now I have had to dispute the charge through my bank and will see how much if any of the $ 475 dollars I get back. Part of that refund is for the money I paid for priority boarding! Now that’s kinda funny.
Update 1÷6÷16
One final note. Although they refused to let me on the flight more than an hour before it left, they refused to refund any money whatsoever. It was a round trip, one checked bag, one carry on, upgraded seat both ways, priority boarding and a rental car for the week I was to be in AZ. Since Allegiant only flies out of Ogden on Mondays and Fridays, my entire trip is cancelled, yet they will not even refund a dime. Still charging me for the return flight I obviously won’t be on and the baggage fees they will not check and the rental car I cannot use. Wow.
Using Allegiant WILL catch up with you eventually, and then you’ll do what I will do… never fly them again. Sad, cause they are very convenient to where I live but it isn’t worth the risk. Satisfied customers is not in their business model.

It’s affordable, which is most important. After that, I’d never fly this airline again. The planes work, I don’t need a snack or drink, paying for luggage is normal now… but the EMPLOYEES are what makes this airline «service» really poor. Announcements are unclear, they tell you to be early but then don’t man the check-​in counter, they actually told us to just SAY our TSA precheck number to security act they’d just us through (yeah right). I could go on but it did feel like these were underpaid, hourly employees, maybe temps… and no one thoughtfully considers counter signage…
But, it was indeed more affordable and that sometimes is enough to endure the treatment.

I just finished my first flight with Allegiant. I flew from San Antonio to Fort Lauderdale/​Miami area.
At first I was a little scared by all of the negative reviews, but after experiencing the airline firsthand, I am a fan.
1. Flights are exceptionally inexpensive. My girlfriend and I booked 2 round trip tickets from SA to FL for $ 220! I also just bought 2 round trip tickets from Austin to Memphis for $ 114 total. Unreal.
2. This airline WILL attempt to charge you for EVERY luxury we take for granted with other airlines. But it’s part of their business model and I actually like it. The airfare is rock bottom, but if you add 1 – 2 carry on bags, and pick 1 – 2 seats, the cost is still lower than other discount airlines, such as Southwest.
3. This sort of business model eliminates waste. Ex. Allegiant passengers that only bring a personal item (ie. backpack, handbag, etc.) are allowed to board first, keeping them from waiting behind people who have to load up their carry ons. I appreciated this. P. S. I packed for a 3 night trip using just one normal grade school backpack and it fit under the seat just fine.
4. Flight staff was very friendly and funny, too. My girlfriend and I did NOT select seats, so we were seated separately. After noticing that my row was empty except for me, I asked it my gf could sit next to me. The staff obliged without hesitating.
This is a value airline and it shows in the a la carte pricing, bare bones interior, and below-​par branding. But the value it provides matches the price it asks (most of which you can avoid if you are efficient in your packing, quick to check-​in, and willing to spend $ 5 for bottle of water and snack while flying) — which again, I could justify because the flight was so inexpensive.
I will not be using Allegiant for long flights, as the seating lacks the comfort for more than just a few hours, there is NO on-​board Wi-​Fi or in-​flight entertainment. But for quick weekend getaways to cities within 3 – 4 hours, it’s perfect.
Business travelers (which I am frequently) or long-​flight goers you may want to avoid this airline, as you can’t really work on the plane and the creature comforts are lacking.
Leisure travelers (which I am frequently), couples on tight budgets, and impulse travelers, fly on with Allegiant. You’ll save a lot of cash if you plan right, leaving you more money to spend in the cities you visit.
Easily a 4 out of five for me.

5 stars because of the exceptional price. You can get a round trip with this airline to Hawaii for $ 300.00 if you book it early.
Just don’t FORGET eat a LARGE meal before boarding. It might be delayed a few hrs but not canceled. Check in 24hrs before your flight, print out your boarding pass at home, don’t pick your seat or bring large luggage.
Use a debit card to book your flight. Carry on luggage is free. If you do this you will avoid all of the hidden fees.

A «paperwork error» made my girlfriends flight late. It was not a paperwork error on the flight plan. It was likely in maintenance paperwork issue. I know planes. I fly one. You must document everything. As the level of flying goes up from private planes to charter to commercial the inspections and documentation and pilot proficiency needed from pilots and mechanics and inspections rise. At first my girlfriend’s plane was delayed by 20 minutes… due to erroneous paperwork. 3 hours later they had to fly in another plane. Either they had deficient/​faulty/​faked maintenance or the airplane was not airworthy. They claimed «erroneous paperwork». They had to fly in another plane… so how «erroneous» could the paperwork be?
Also beware their standard baggage is 40 lbs not 50. 41 lbs gets you a $ 50 up charge. My girlfriend’s friend experienced this. They are obligated to take car seats in luggage for free, but you are not supposed to put anything in with it.
Be very careful if using this airline. Do not try to make a connection as they fly lots of old planes and are often late. Use a major carrier.

The reason I’m rating this higher than anyone was because I got everything ready.
ARRIVE EARLY! The TSA Line seem to be really busy and long.
1. Print the ticket or download the app — easy!
2. Luggage fee: just check in online and it will save you a lot more $
3. Yes they charge for snacks and bottled water. So like what everyone is saying, bring an empty water bottle and just fill it up after TSA. Bring some snacks as well then just asked for cup of ice.
4. Leg room: I’m petite so I didn’t have any Prob. My bf seem to fit and he’s 5’11
— now if u have a connecting flight, I suggest not to take this flight, our flight back had a delay due to mechanical Prob
–with the price u pay, u can tell by the type of people who you will be flying with
–the staff are not rude, I think it’s the people they have to deal with. A lot of them doesn’t listen or pay attention, some doesn’t even speak English.
— to actually know if ur saving $ just add up everything and compare and decide:
1 Plane tix
2 Seat ($ 15 – 20) depending where u want to seat
3 check in luggage ONLINE ($ 35) AIRLINE ($ 50 – 70)
4 Carry-​on ONLINE ($ 25) AIRLINE ($ 50)
Have a safe flight!

Worst Airline Ever!!!
Flight was scheduled for 1:12pm, then delayed to 2:15pm, then delayed to 3:32pm. 3:40pm comes around and they wont let people board cause of some issues. The airline had been nothing but a nightmare, will never use this airline again.
Pay the extra cash to fly a known name.

Horrible! do not use! I wouldn’t fly with them even if someone paid me!
Hnl — Lax: the flight attendants were selling personal craft items to other flight attendants and gossiping so loudly! I’ve learn that another flight attendant was having a baby shower and they were all excited about that. Whatever, seems unprofessional but whatever. What pissed me off about that situation was that people were asking to sit on the «priority» seating since it was empty but they said no so they could use to to put their craft stuff! What the hell is that? Also, I personally saw the flight attendants phone going off upon take off, and she texted back! The plane door was shut off and we were already on the track! Super scary! An hour into the fight, the male attendant who apparently hates his job kept telling us we couldn’t use the bathroom in the front. We were seated in the second row, and maybe it was because their crafts were all layed out on the 1^st row. Oh! Our flight was delayed 1 hour. But compared to the headache and uncomfortableness the delay doesn’t even compare to the horrible attitude and service!
Lax — Hnl: I’m 5ft tall and weigh at 90lbs… I would struggle with any over head bin wether it weighed 10lb or 20lbs… The same jerk male attendant that flew on our flight coming here just watched with a smirk! Why are you just watching me struggle with my 5yr child! Do you find it amusing? Have some class! If you don’t want to help that’s fine! Act busy don’t just watch me like I’m some entertaining YouTube show! The plane was so DIRTY!!! They had food still stuck on the trays! Their bathroom bin fell on not just us but on another elderly lady. She complained and they told her to use the other bathroom! Lol wow. Anyways towards the end of the trip we finally figured out that the flight attendant didn’t want us using «their» bathroom. How is that their bathroom? Wow! Why did I pay extra to be able to pick a seat closest to the bathroom but you refuse to let us use it. We figured this out because another passenger over heard them talking complaining how us passengers shouldn’t use «their» bathroom. If you want your own bathroom go work for a better airline!!! Our flight was delayed another hour and a half.
So please beware! Not only does this airline have flight delays, but also very very bad dirty broken planes and rude arrogant flight attendants who hate their job! I will never fly with them again! Even if they paid us too. Never! Do not fly with them!!! It not worth the head ache! Plus, if you end up paying for a carry on, check in and seat selection the prices are the same as Hawaiian!!! So be aware!!! Also, I’ve written letters to allegient after our first gflight and I never even got a response back! There is no number to call either! I will be reporting them to the better business bureau and whoever I need to to report the cellphone usages by the flight attendants! Horrible!!! I will not risk my life for you!
Lax

This is clearly the airline of last resort.
Just a piece of shit from policies and nickel and diming beyond any airline.
The plane appears old and seats are probably 20 years old.
Under no circumstances should you fly this airline.

Not much to say here. Their staff is helpful when they are around. The boarding terminal is without any staff. Nobody to answer questions or concerns. Once on board, they hurry you to your seat. Although prices are fairly cheap the patience is tested very well. Safe travels. Stay on time.

If it was possible to give them 0 stars I would.
I had to change the date on a flight after purchasing the ticket. They charged me $ 138 to do so. When the difference in my ticket was only $ 45. They said If I would like to cancel They would charge me $ 75 and only give me a $ 45 voucher for their airline. I could not believe I was literally being robbed.
For as many people on here complaining about these Thieves we Need to stand together and demand justice. They need to go out of business. We need to stick together and make sure this company stops lying and robbing people that are obviously trying to save money by going with their deceiving prices.

Original flight was scheduled to depart at 1030. It was delayed to 130pm, then delayed at 330pm, then again at 530pm.
Shortly after, «we are sorry, the flight is cancelled.“Here’s the worst part, customer service is not only terrible but do not have any authority to do anything to make changes. Read about Allegiant on CNN, they just don’t seem to care about customers, nor have any experience in running a business operation.

It is a down to basics airline, which would be just fine if the basics worked. (If you are in a rush, just read the last 2 paragraphs of this review)
I pre-​paid for a carry-​on, and for priority boarding. I was fine doing this and the price was still good with those additions (added on an each-​way basis). On the way out, I had a printed boarding pass. One of my friends had her’s on the Allegiant2Go app. When she got to the airport, the app wouldn’t bring up her boarding pass, and she had to stand in line, and pay $ 5 to get the boarding pass printed. Tough luck, right? Not so fast.
On the way back, since I didn’t have access to a printer, I had downloaded the app, checked in 20 hrs in advance, and made sure the QR code was visible on the app (it doesn’t use the barcode of a paper version, so just saving the PDF of a printable pass is not enough). On my way to the airport, I opened the app, and it kept spinning on loading the boarding pass. I knew then that I would have to get a printed pass from a checkin agent.
When I entered the airport, I was dismayed to see the miles-​long line for allegiant. They have large aircraft, and tons of people in line (the cabbie warned us about this). thankfully, my priority boarding came in handy, and I got to stand in a very short line. The only other people ahead of me were all waiting on their app to load their already checked in boarding passes.
When I got to the head of line, the agent told me that the app needed WiFi to load the pass. This is a load of nonsense, because it was working for others on cellular networks. Nevertheless, I logged on to the free airport WiFi. Still no boarding pass. The agent went ahead, poked through my phone to make sure I had actually logged in and accepted Terms of Service (which I had). Then she informed me that without the QR code, I would have to pony up the $ 5 for a printed pass. My jaw might have dropped.
I gave them a lecture about prepaying for priority boarding, doing all they asked me to do (download app, checkin in advance, etc), and that I would absolutely not pay for the fact that their free app wouldn’t work. They gave me a paper copy for free, but man, do I smell a class action suit! Make people think the app works, then have it totally flake out at the airport, and charge them $ 5 apiece. Nice.
— Short version of review starts here —
If you choose to fly this airline, ALWAYS CARRY A PRINTED BOARDING PASS. That’s my best advice.
Oh and — seats don’t recline. Everything including water is a paid service in-​flight. No real food even if you are willing to pay (chips for lunch!). The nice mesh bag behind the seat in front of you? They removed it to make legroom, so good luck storing your water bottle there.