Alamo Rent A Car

Excellent customer service and they were very fast. I couldn’t have asked for a better experience!

There is one shuttle. All other car rental companies have at least 3 or 4. Be ready to wait at the airport for at least 20 minutes if you miss the bus. Same on the way back to the airport. Car was new and clean, but all rental companies offer this. Do yourself a favor and rent from someone else. Cost cutting hurts.

One shuttle… filled to the brim with people. On average, 1 hour wait for a car. Not happy. Not recommended.

Not much choice in downtown Waikiki — Seems like wherever you try to pick up a rental, there’s a lonnnnng wait. ALL car rental agencies need Japanese-​speaking agents as it took 3−4x as long to get all the paperwork done vs. what it took me (I travel a lot, so know the drill). Agents are polite, but from a person waiting in a line for 45 – 60 minutes, it’s horrible customer service. I found the agents spent a lot of time explaining and then repeating themselves because of the language barrier.
For this Alamo:
1. Check-​in took forever (see above general comments)
2. They close at 3 p.m.
2. Getting in and out of the lot is hard — it’s TINY!
FYI, we did daily rentals from here Alamo and Enterprise on Seaside (to avoid hotel parking fees of $ 30+ a day). We ended up paying the $ 30 hotel overnight parking the 2^nd time as the thought of wasting another hour waiting to pick up the next day was too painful to think about.

Alamo hooked it up with a Chevy camaro drop top cheaper than any other place was offering any of their cars. We had a great time driving around in it

Pay more to rent elsewhere… this place stinks. First you stand in line forever to fill out paperwork, then you’re stuck in a waiting room where you wait forever again to get your car. Being a member of frequent renter program does nothing to speed up the process…

WORST SERVICE EVER! I rented a mini van for my daughters birthday. The next day I was on my way to return it and it broke down. I spent over 3 hours getting it towed then had to spend $ 40.00 on a cab to get home. I then went to pay for my rental (after my LONG affair) and was told I have to wait until the tow truck brings their car and was treated super rudely! A little compassion and empathy would go a LONG way shoots just some basic respect, and I wouldn’t be writing this.

They have nice cars and not so old ones. Service is good and convenient location.
Will return next time too!

Called, was told they lost my reservation. LOL.
They said they can get me compact for 45 $. I walk to the shop, and they say they never talked to me. I showed them the number I called, they said it was their number. I said can you check to see if my reservation exists? He said they had it… what?
Our helper was an old guy. very blunt and rude. Shouldn’t be working with that attitude.
Made sure he knew how I felt about him before I left. Screw him and this place. Go somewhere else.

Be forewarned, Priceline showed a price of $ 27 per day for a compact from Honolulu airport. We dropped off in Waikiki after only using the car for 4 hours for a total of $ 94.21.
They add $ 40 per day for «time & distance» plus a $ 15 drop fee plus another $ 12 for various charges.

Had no problems with them at all. I’m under 25 and paid about 75 for a car for the day so pretty reasonable for underage drivers. But why I’m really leaving the review is because I had left my go pro in the rental and returned the car. Well the day I was leaving I noticed the go pro was missing and started freaking out. Called them to see if I left it in the car and I did. They found it in the car and put it in their safe. It’s rare to find good honest people these days and I honestly thought it would be gone just from previous experiences. So thank you guys so much! Next time I’m in Waikiki I will be going to them and no one else! Excellent customer service!

I checked
for rental cars when we decided at the last minute that we wanted to drive up to the north shore. This location was the closest rental car company to our condo. Well enterprise shares the same lot but they didn’t have a toddler car seat so we reserved with Alamo instead. I had read reviews that renting from the waikiki location is cheaper than renting straight from HNL airport locations but that was not true in our situation. Renting from here ended up costing about $ 50/​day plus additional fees when we rented for two days midweek. When we usually rent from HNL Alamo location it usually costs around $ 245 for the week. Anyways my husband was able to pick up and drop off the car with no issues. The civic that we got was kind of dirty inside, but we only had it for 2 days so we didn’t mind it much. I also recommend not paying for them to gas it up for you if you rent just for a couple of days unless you know for sure you will be emptying out the gas tank. We returned the car with half of the tank full and paid $ 30 for the prepaid gas.

The worst customer service ever. There is supposed to be a shuttle from the airport and the first shuttle wouldn’t even stop for us even though we were waving frantically. So we had to wait 20 mins on the side of the road with all our suitcases waiting for the next shuttle.
The first vehicle they gave us was a truck and we took it to the mall the next day and parked it, went into the mall, came back out and it wouldn’t start. The key wouldn’t turn. I have started about a million cars, I know how to start a vehicle. I was on hold with customer service for 30 mins before we got anyone and the lady was basically walking me through how to start a vehicle. After more than an hour on the phone (being put on hold several times), she finally agreed to send someone out. She wanted us to pay for a cab back to our hotel. I was like, no lady you are going to pay for my cab. We finally got another car after calling and talking to the manager, who had not been made aware of our predicament at all.
The customer service was just really bad. Yeah I get car issues happen, but at least be helpful about it, you know?

So we’re vacationing in Hawaii during the summer. The prime time for all other tourists to fly out as well. We did not think ahead to reserve a car and all the other rent car places were booked. We got worried. But then Alamo saved us! They accommodated us with a Honda civic for about $ 100 the entire day (9am-​7pm). I think it usually cost $ 50 bucks during low seasons so make sure you book it in advanced. We paid an extra fifty bucks because we were desperate. Other than that the service was great. Except! When we dropped off the car we accidentally left an iPhone in the car we rented. We realized it was gone when we got back to the hotel room. Thank God our hotel was just across the street. We called from our hotel room to ask if they found the iPhone and to hold on to it for us. Everyone played dumb. Something was shady. We ran back over there and asked the guys who were responsible for car drop off’s. They played dumb about it too. If we did not raise hell and asked to speak to the manager, we wouldn’t have gotten our iPhone back (which had a passcode lock anyways) and our entire vacation could have been ruined! But it didn’t because they gave it back and now I’m leaving a nicer review for them.

Charlie is awesome! Helped us so much and went above and beyond with service! We called in the day of needing a car and was able to get one quick. So easy to return as well!

Got a great rate on a convertible, great service. The agent spent an extra 5 min making recs for dinner and giving directions. Highly recommend!

I paid a little more to rent from here, vs. airport. But I only needed a car for 24 hours to explore the island. Very convenient location, and the guy that helped me was SUPER nice! I highly recommend getting the GPS. I have GPS on my phone, but this was much easier and convenient to use.
Rent a car for the day, and explore the North Shore. It was well worth the trip and price. Better then taking any tour. It rained the whole time we were there, but that didn’t stop us from having the best time. We just pulled over on the side of the road anywhere we felt like stopping. Enjoyed Shave Ice, saw the turtles, swam in a waterfall, ate delicious food from the food truck (price was right too) Go see the corn guy with the little yellow corn stand and enjoy the best corn you will ever eat. Ended at the Polynesian Cultural Center for a Lua and Breathe of life show. So nice to have a car, and not have to wait on a tour bus. Especially in the rain!

If you have trouble renting a car at the airport, this would be the next alternate choice if you’re staying in the Waikiki area. There is a price difference when you’re renting at the high season. Thus, I rented here and it saved me some money.
Don’t get me wrong though, it wasn’t cheap. It still came out about $ 50 a day after the discounts and renting through a third party. Yes, look around online. For some reason, renting direct from Alamo wasn’t the cheapest route.
As for the selection, it’s not much at the lot. I did notice when I returned the car, the driver drove across the street to Ohana East? parking garage. So I assume there are more cars but the lot only housed maybe 5 cars.
I did get a comfortable compact. It had good mileage, about 12K. Everything worked. It wasn’t the cleanest but it wasn’t dirty.
The problem I had here was that I usually bring the car full. Unfortunately, they don’t have a pump here. So what you get is what you should bring back. Since I took my car out at ¾, the guy said just bring it back the same. Unfortunately, he never wrote it down and when I was checking out, and my tank was at 7/​8, I was originally dinged for gas. I had to tell the guy I am returning it with more gas, that I had originally ¾. So I had to wait a bit longer. Other than that, everything was quick and painless.
Oh parking is almost nonexistent here so if someone were to drop you off, make sure you pull into the lot as there is only one way (literally) to get to this lot.

If you need a car in the Waikiki area, this is the place to go. It is within walking distance to most hotels in the Waikiki area. Plus, you dont have to pay for parking if you want to rent the car for just the day – pick up in the morning and return the car before the rental place closes.
The car we had looked relatively new on the outside despite having about 20,000 miles already on it.
Unfortunately the inside was a different story. The car seats looked like they had been soaked with water – probably from previous renters using the car to go to the beach and sitting in the car with their wet bathing suits. It did not appear the car was thoroughly cleaned to remove these water stains. Other than this issue, the car was clean and in working order.
We rented the car for 9 days for approximately $ 46 a day with corporate discount.
$ 46 per day sounds like a lot, (which in my option is!) but Alamo actually offered the cheapest prices compared to other companies I had researched. Also, it was in the Waikiki area which was convenient for us to pick up and drop off. In addition, we rented the car during the Christmas holiday which is a very popular time period.
Overall, we enjoyed Alamo and would use them again if we were to return to the area.

We wanted to rent a car and keep it for two days, but valet parking at our hotel was $ 30 a day, so we decided to just rent a car for a day, return it, and rent another one the following day. The downside in this kind of arrangement was that we had to do paperwork twice. Our first rental was a Jetta and our second one was a Kia Soul ($ 45/​day). Hubby and I preferred the Kia because it felt roomier, and the ride was smoother. We paid an extra $ 11.99 for GPS navigation. Total daily rate came to about $ 65/​day including taxes. We spent another $ 20 on gasoline.