Akamai Glass & Supplies Co

Awesome customer service at a great price! Akamai Glass replaced our framed shower enclosure with a Cardinal frameless version. We saved over $ 1,000 with Akamai, they did a great job with the removal of the existing unit AND completely cleaned up … we would absolutely use them again. I had no problem with scheduling the estimate or install by phone and email … but I always reconfirm orders and appointments with contractors.

Came in, rude customer service, made a sketch and thy said they would contact me in couple days for the price and never did contact me at all, gave them a call last week and still never got nothing this place is terrible

Ridiculous customer service. Tech Wayne came out to my house to take measurement, never heard back for a quote. Called the Tech Wayne to follow up a month later, he tells me «oh I told the office to call you for the quote». But the office has nothing. Called again in few more days, Ted answered and said he’ll email the quote to me, of course, I get nothing. Called the office again to follow up, finally Ted got a quote to tell me off the phone. I Asked Ted to email the quote three times, still nothing in my mail inbox.
Also, Ted says if they install the window, and there’s a big gap on the exterior, they will not fix it. Once I heard that, I feel like I wasted a lot of time with this crappy company. They do offer the lowest quote among Screen & Things, and Glass Guru, etc.

Wow, I can’t believe some of the bad reviews here. We needed to have a medicine cabinet doors replaced and had only top notch service from them. From the guy that answered my questions on the phone to Sheri who handled our job and to the fellow who completed our sale, they were all very helpful and courteous. In fact they did the job in 1 day!!! Yay! And the glass doors fits perfectly. Thank you Akamai Glass, we will be back to order the shower stall glass next.

I called all over Oahu looking to replace the glass in my sliding glass door. The prices were really high. For a 3 foot wide door I was told $ 500 to &1,000. I called until I reached Akamai Glass. I threw the frame in my truck and dropped the door off at 10AM and picked it up 24 hours later. This was over month ago I decided to wait before I left my review. The glass is perfect and the total bill was $ 105! If they had come to me the price I was quoted was $ 200. Yes I will use them again!

I called to make an appointment for an estimate on a custom shower glass door. They said that they would put a «rush» to get an estimator to schedule a time to do an estimate. I called 3 days later to follow up. They found my file and said that someone was going to call me to schedule an estimate, and did confirm a «rush» on my potential job. Hey!!! it’s been 3 months and no one called me yet.
Lucky me tho!!! I called Pearl City Glass Company and i got my scheduled estimate the next day, and installed my custom shower glass ($ 3500.00) 4 weeks later. Pearl City Glass has great customer service and they did an excellent job. Maybe a Blessing in disguise.
Maybe it’s hit or miss, or I just caught the company/​estimator at the wrong time when they were too busy.

Great business! The customer service is friendly and very knowledgable. I would highly recommend this business to my friends.

I needed an estimate on a shower glass wall. We called Akamai Glass first time, they took our information, they said they would call back in a few days. A week later we called. They didn’t remember us, never had any information written down, we gave it to them again. It went on like this for about a month so we had enough. I wish everyone would read these reviews before deciding on a company they want to hire, it means a lot and it would save lots of time and stress for everyone. Looking at the other reviews, it explains it all. I am not a person who loves to write negative comments on everything but I had no choice but put out my own experience, maybe Akamai Glass one day will read them all and change their work ethics!

Not a big fancy glass shop with show room. But have reasonable prices and friendly service

Terrible customer service. Called them last week to set up an appointment, made time for them, then they didn’t show. Rescheduled for the next day, made more time for them, and they don’t show. They don’t call, and when I call, the service guy has no idea who I am… EVERYTIME I TALK TO HIM!

The staff here are so helpful and nice! We got our windows from this store and they installed them so quickly.
I have been dying for a glass table top, which I saw they have too… so I will definitely be coming back!

Terrible customer service! Someone came out to do an estimate over 3 months ago and I haven’t heard from them since. I called 2 weeks after the initial walk through — and nothing. 3 months later they don’t know anything about the estimate, I keep getting promised that they will look into it or give me a call only to find no phone call.
I used them once before, which is why I called them again. But NEVER again!

Highly recommend this company. They were prompt, efficient, reasonably priced and very knowledgeable about their products. Their installer of our glass shower door was very precise and did a beautiful, clean job. Burt was very helpful in providing advice on the products, maintenance and warranty. These guys know their stuff and have been in business for many years. A solid, excellent local company. You won’t go wrong with them.

I was surprised to read these reviews as my experience with them was great! My sliding glass door shattered so I emailed a few businesses that night and Akamai Glass responded the next morning. They were the only Glass Company to respond at all! The estimate was right around what I was expecting after searching online to find out ballpark price of replacement and installment. They were able to come in the very next day, take my door frame and bring it back replaced a few hours later. I would definitely recommend them for glass patio door replacement!

Sorry to say, this company does not have any customer service. I requested a quote from them for repair and replacement for my two front windows. I waited two weeks for an emailed quote. When I called, they couldn’t find my quote, claiming that they had me confused with another client. They sent a quote, but it did not match the work I requested, so i asked them to come out again and get a second estimate. They responded with sorry we have disappointed you, I think its best if we don’t work together. I don’t think I was being that unreasonable?
This company did not even really get a chance to fully disappoint me.

We had Akamai Glass send two large mirrors to Lanai, they were so poorly crated that they arrived ruined. They put the two mirrors together in
the same crate face to face, (um, thats going to crack), the mirrors were moving around in the crate, syrofoam was loose. Turns out they did not even bother to insure them and they did not even put fragile stickers on the crate… horrible job !

We took a large mirrored door to have the cracked mirror replaced. It was done in one day, which pleased us. But, when we went to pick it up, the mirror didn’t fit into the door: the edges were protruding. We asked them to re-​do it. When it was done, we went to pick it up… they had one of the wheels on upside down! And, the mirror was not cut straight! Now, a month later, the mirror is starting to pop out. Overall, a shoddy, unacceptable job!