A&A Motor Werkes

I have 2006 BMW 525 which was having problems i was taking it to other BMW place. I thought i try this place due to the reviews on Unilocal.Well I’m glad i did. I call Tuesday afternoon told him what the problem was and he said if i can bring it on Thursday. Told him I was busy he said okay bring it in on Wednesday so i did. Very friendly staff and knowledgeable. Customer service was excellent and car service was fast. i was going to rent a car (which is another Unilocal review) but the car was done in three hours. Which the other place would have taken at least a day. That is why i was going to rent a car. If you own a BMW this is the place to go. and if you own a Subaru this is not the place to go

Highly Recommend! 5 Stars! 2 thumbs up!
Having owned 10 BMWs for the past 31 years, I absolutely love these cars and properly maintained, are a joy to own. I recently moved my X5 from Cali to Hawaii and was taking her to BMW Honolulu, when I was referred to Tony at A&A Motorwerkes.
I simply had a great experience. A&A combines fair prices (half of BMW Honolulu rates) with excellent skills in identifying and fixing problems (they quickly identified my problem as the battery failing to hold a charge) and honest and excellent customer service — a live person answers the phone! and I overheard them quote $ 100 to check something out and if it did require repairs, they would credit that $ 100 towards the cost of the repair.
Shop is very, very clean, premises are secure (guard and gate to entire the buildings) and they complete the jobs on time.
So, I agree, with Marlene, Maieko, Kirk and the many others that gave A&A 5 stars!
Highly recommend for BMW OWNERS!

Hi Tony and all at A&A,
I can’t thank you guys enough for taking care of my Mini Cooper S for the past 6 years. Excellent service, great at explaining what needs to be done … and what doesn’t. I sold my Mini a month ago and told the new owner, Crystal, to take it to you guys. I know you’ll treat her right. The aloha spirit lives at A&A.

Yup, still taking my BMWs to them. Yup, they’re still amazing.

So I read the great reviews from this place and it makes it sound like a good shop. I call to set up and appointment to have the brakes on my Subaru done and I guess they only work on BMW’s. So I guess putting on pads and rotors on a BMW is different then a Subaru? I also guess business must be so good that they can afford to turn away a paying customer.

I almost don’t want to tell you about this place and keep them to myself, BUT as a fellow bimmer owner, I think that you should know that you have choices on Oahu when it comes to repairing and servicing your baby. The company relocated from under the freeway near Kapahulu to Iwilei (end of Sumner Street-​the road between KMart, the Salvation Army and IHS off Nimitz Hwy.). The new location is SUPER convenient if you work in downtown (within walking distance from downtown Honolulu). Prices are fair, service is done right the FIRST time. Been going to these guys for years. Found them after getting tired of the runaround at the dealer. In my opinion, the older your BMW is (mine is a 1998), the more runaround you get from the dealer. Let’s face it, as your bimmer ages, EXPECT a few costly repairs every now and then. It’s just the cost of hanging on to the car you LOVE. With the amount of heat that bimmers generate, all that plastic is not going to last forever :-), however, KNOW that you can go to these guys to keep your BMW in tip top shape! I would suggest calling to make an appointment. These guys are good, and naturally, word gets around when you are good… hence, they are BUSY!

Our Minis are serviced here and if you need a cost of parts look to the dealer and get a real shock. These guys now have a bigger shop in Iwilei and it has a lot of customers so make an appointment and get an estimate. We have two mini cars now and one mini before this so once out of warranty go to the best in town for service. Experts and good prices along with diagnostic ability by computer or experience. If you are about to sell yours take it there for a letter of good standing or what is needed for top dollar.

Been going to these guys for 3 years now! They specialize in BMW’s and they are the only ones I trust on island to fix my car. Albert and Tony are pros and know exactly what they’re doing. Awesome service, awesome guys and awesome business!

I cannot even begin to share just how much the guys at A&A Motor Werks have meant to me and my BMW Z4! [I really like them, like ‘family’!]
These people are PRO’S ~ I have been ‘with them’ for many, many years and stand hand and shoulders above their work! If you are an owner of any BMW, simply, they ARE THE BEST! I have never trusted ‘a car place’ as much as I trust them with my car and my wallet!
A&A Motor Weerks treated ‘my baby,’ a 2003 Z4, as well as I would treat a child. They know what they are doing… they know how to price repairs, parts, labour for a complimentary win-​win for all!
Honestly? They are BMW experts. THEY CARE… about quality… about cost… about their reputations and YOUR outcome!

when i bought my ’89 525i, it came with a recommendation: a & a motor werkes &/​or a retired bmw mechanic.
whenever a job can’t be done by the mechanic, he always recommends a & a .and vice versa.
the last 7 – 8 years of using both — the results are very similar to all the other 5 star reviews below.
a & a has actually improved even more by adding additional staff & equipment in their new location.
like any professional office — it’s best to make an appointment.
leon buckner, honolulu

Really the best place on the island to get your BMW taken care of. Every time I go there they are extremely professional and everyone is kind and helpful. The prices are very fair especially for how expensive BMW service costs can be. They will always explain things to you, and you never get that feeling that they are trying to push services on you that you don’t need. It’s difficult to find auto mechanics that you feel you can trust to do a good job and not rip you off. These guys are just the best. I wouldn’t take my car anywhere else.

Incredible. I took my mini cooper here after taking it to 2 other mechanics who couldn’t fix a wacky fuel pump problem I was having. They fixed it quickly and didn’t charge me an arm and a leg like the dealership wanted to. These guys saved my car. I thought it was a lemon. I’m so glad I didn’t give up on it and took it here. I am a customer for life now.

I brought my BMW 550i here to have the transmission serviced.
What I liked about this shop is that they’re willing to use parts you provide (provided you bring the right parts). Parts from the dealership are really expensive. If you know what to look for, you can easily get BMW parts online at a fraction of the cost. This shop has saved me hundreds of dollars because of this.
Anyway, the shop is located near Dole in the business section behind the main buildings. Ask the parking lot tenant where the shop is if you get lost. When you enter the secured parking area, it’s literally straight ahead and make a left after the building.
I talked to Jeff, a service writer, and worked out what needed to be done. Jeff is a friendly and approachable person, unlike some of the other shops I’ve worked with.
I brought in the following parts: transmission pan filter, transmission fluid, and transmission pan bolts. The looked it over and went ahead with the service without any issues. A few hours later, they said it was ready.
A major aspect I liked about this shop is that they were very engaging with my requested services. I was even able to speak with one of the head technicians and got his advice on several things. While I’m not a mechanic, I like to be involved in the servicing and repairs being done to my cars. This I really appreciated.
The reason for the 4 stars is the lack of callbacks. They’re not the best at returning calls, however I do understand that this is a really busy shop.
Quick Overview
Pros: Friendly staff, engaging, reasonable prices, willing to work with customer parts, able to talk to technicians, honest staff
Cons: callbacks could be better

Yeah! They’re moving to a new, bigger location in Iwilei !
I own INPA, DIS 44 &57, SSS, GT1, WinKfp so I generally repair my BMW’s and all of my friend’s BMW’s but when I have no time and those specialized tools are not in the budget, I refer my friend’s to Albert and Tony for their expertise. I hope with their new larger location they can start modifiying my M3.

DAMN YOU, IAN!
My good friend, Ian R. recommended this Beemer shop. He has the newest model Z and I something limping on her last legs. Yes, my old BMW has a name, «Big Bertha». I get attached to old things. Catch my drift?
So, I’m in this emergency situation in need of replacing my fuel pump. I find out AFTER I tow it here. Heck. I have to do it, right? I mean she won’t start without that part replaced, right? Ok, I quickly google and part goes like for about $ 200 on eBay! Heck, it can’t be that bad, right?
So, I decide to have it repaired here…
MY VERY AVERAGE EXPERIENCE:
WERKE’S QUALITY OF WORK:
The owners, Tony & Albert (brothers), are BMW and MINI experts, hence the «Motor Werkes». They know their stuff! So, in terms of replacing «Big Bertha’s» part, doing a full diagnostic, charging her battery and giving my oldie a clean bill of health… The brothers did a good job. Just a tad longer than I expected, but… Oh well.
GRADE: B
WERKE’S VALUE:
This is where I *shrugs shoulders* on. The average on-​line price of $ 200 was that X2 in person. This caught me off guard. So, my expected (in my analytical head) cost of $ 479.45 (includes labor) ended up being closer to $ 650.00.
Three weeks before Christmas, yes I felt a tad ripped. But…
GRADE: D
WERKE’S CUSTOMER SERVICE:
Ok, the scale for rating service at an automotive shop is totally different versus a company like Nordstrom. So, yes I came in humble and was treated straight and with respect. In fact, Tony gave me a 10% off the part when he could see my displeasure in the markup. +1 for at least making me feel a tad better 3 weeks before Christmas! But were the «Werke’s Bros.» fully honest with labor and the parts cost? Hmm…
GRADE: C
German cars are very temperamental and need good German-​ish mechanics for decent repairs. You take that risk of owning a German car (had a Porsche prior). Part of the deal is knowing less shops will repair your auto-​mobile when that time arrives. Why you generally pay more. Just the way it is on the Autobahn!
And… Hey, at least I own my «Mr. Bean» BMW… It’s not under lease! So, yes doctor visits are part of the deal, BUT…
DAMN YOU, IAN! Thought I was getting a deal here…
OVERALL GRADE: 3-​STARS!
*My 10 Quickie «typical no-​brainer» Challenge! ²⁄₁₀ LIVE ALOHA…
Unilocal REVIEW #182

I know these guys get great reviews for their BMW work but Mini Cooper guys should also be aware that these guys also repair Mini’s.
My Mini threw a airbag fault so I took my Mini to the local dealer. They told me that there was a 95% chance it was a module that needed to be replace ($ 1100), did I want to do the work. Having been burned by these guys once before ($ 600 to replace two rear light housing because of burned receptacles) I decided to give Tony a call. To shorten the story, Tony’s guys diagnosed the system could not find the problem (might have been a bad connection) but they reset the fault indicator. So far no reoccurrence but Tony said that if it reappears then bring it back and they’ll check further. Got my fingers crossed but this sure is better than laying out $ 1100 to be 95% sure of a fix. And to top it off I think Tony felt sorry for me with my Mini dealer experience. He said no charge and Merry Christmas. He’s got a customer for life.

Tony and Albert have to be two of the best dudes on the island.
I’ve come to them with a handful of tedious repairs on the convertible and they handled it quickly and didn’t charge me Waikiki prices. I’ve been here twice and been happy with the work each time.
This place has a 5-​star rating for a reason. It is simply da best! If you need work on your BMW, call them first!

My original review was 5 stars back in 2013 after 3 or 4 visits. More recently I had another issue with my 330i that involved the AC and power steering. I no longer think this place deserves a 5 star review for a few reasons.
1. An oil change priced at $ 200 is far too much.
2. I never authorized them to work on my car. There was a mixup with another 330i where someone else authorized repairs somehow. I was responsible for $ 500 of repairs after my car being with them for 7 days when I simply wanted an estimate. This never should have happened.
3. Them looking at my AC is an immediate $ 100 fee. They claimed to have fixed my AC for «free» because of the mixup, however, before I drove it out of the parking lot I realized nothing had been changed.
4. When attempting to negotiate the price down because of their mistake, they threatened to charge $ 80 per day for everyday the car sat on their lot after the day it was fixed, knowing that I was turning in a rental and I couldn’t get shuttled to their new location. This was after claiming they would work with me. But now that I’m upset with your service you want to charge extra?
5. Communication was awful. Whenever I called they were busy, so they answered then said I will call you back. They took down my number but never returned my call. This happened four times.
Overall, I would not return nor would I advise anyone else new to have their BMW worked on here.

I have visited this place in the past for auto work, because i read all the great reviews. I have had a number of things replaced and repaired and know that i have saved much more money than taking it to the BMW dealership to get worked on.
Here are a few things i have had done at the shop:
1. Replaced Coolant Hose: So the replaced coolant hose started working great at first. No leaks, and everything was running swell. But a few months after i got it and brought it back to the shop for another purpose they found that it had started leaking again. I’m not sure weather the part was faulty, or if it was another problem which may have caused the hose to leak, but i didn’t imagine it being problematic so soon after initially getting it fixed.
2. Oil Change: As far as i know the oil change was successful, i haven’t noticed any leaks from oil or any other problematic fluid symptoms that might be effected by oil change.
3. Control Arm Bushing Replacement: I noticed my ride was having issues when i came to a stop and there would be minor jolts when i would be idling at a stop light, so i planned ahead and ordered parts on line and asked if they could just install the parts if i ordered on line and they said yes. Next I called A&A Motorwerks in advanced for an appointment first thing in the morning because they have provided me with mostly reliable services to my car in the past.
When i dropped it off at around 0730 i asked tony about what time it would be done and he said after lunch. Day goes by and i call around 130. Tony picks up and says my car is done but there was a problem with the ignition coil, and i asked him if replacing the arm bushings fixed the jolting problem since that was my main concern. He said that was probably it. Next i asked how bad the coil issue was. Tony said he needed to hook it up to his machine to check it out, then call me back.
A few hours go by and still no call from Tony, so i decide to call back and ask what the status of my car was. Its around 315 now and Albert picks up the phone this time. He says my car is ready, but then i ask him if the coil needed to be replaced and he said yes. Since it was late i told him i needed my car back today and ill come in another time to get more work done.
I walk into the shop, and Albert rings me up. The total comes out to be more than i expected, but i didn’t argue there because i was in hurry.
I go back home and find old invoices and prices which i was quoted on in the past, and i came to notice there was a $ 70 difference from the old price they quoted me from the price i was charged.
I call back A&A Moterwerks and Albert picks up and i tell him what i find.
Me: Hi Alber I’m looking back at my last invoice and the price for labor is lower
and i mention the price.
Albert: «no, that can’t be right» because of the hours of labor used to repair the part. «prices vary and work sometimes takes longer»
Me: Ok
Still a little puzzled about how labor can vary from the same type of work, with the same parts in less than 2 months time.
About 15 minutes later Tony gives me a call back.
Tony: Hi Arthur, this is Tony! Just to let you know i didn’t charge you for plugging it into my machine. Other dealerships would normally charge 100 – 200 dollars just to use the machine!
Me: Ok…
Tony: Just to let you know, we could have charged you for that too, but we let you off the hook. .
Me: Ok.
(Tony continues to explain)
Me: Ok Tony i don’t want to argue, I’ve never had any problems with your services, you guys are my go to spot! Its just that I’m a bit surprised about the difference in pricing for labor that i was initially quoted on. I could understand IF it were parts, but i don’t get why the price of labor changed.
Tony: Well, prices and rates change, you should have told me about the quote from last time.
Me: Ok, its ok this time Tony, I already paid.
Tony: Yea Albert and I are going to have talk about our quotes. We’re only going to make them good for 3 days.
Me: Albert just told me he was going to make the quotes good for a week.
Tony: Yea were going to have to talk about that.
So i end up driving it back home today, what bothers me though is that i can still feel minor jolts. Not as bad as before, but they are still there. Also, i feel like both Albert and Tony really need to work on their labor pricing policy, and should educate the customer on labor costs, and the use of any special equipment prior to fixing the car.

ARE YOUR BIMMER’S RIMS ALWAYS DIRTY?
Albert told me to install Akebono brake pads on my car because my street/​race brakes covered my wheels in black brake dust in just two days. My car would be sparkling but the rims would be nasty looking. I’ve been driving for 10 days now and my wheels look like the day I washed them and the stopping power is a little less than my old pads but the modulation is better. I AM THRILLED!!! You want these.