909 Kapiolani

This place is sooooo bad. If you check the names on the positive reviews they match the names of the management staff, the security is amazingly rude and lax, I think they must be making a game of harassing residents and visitors while seeing if they can make it as insecure as possible… That other review where they talk about master keys being left out is only tip of the iceberg… Go anywhere but here.

Hands down the WORST building I’ve ever lived in. GM is the most unethical unfriendly and impotent mofo I’ve ever met. GM never cleans building for years. If you wanna know how dirty it is, just come to the 8 floor. Board is the most self-​centered power-​seeking hui I’ve ever met. Security guard gossips about tenants. Staff brings dog and unleashes it in common area during work hours. This building is supposed to have one dog rule but GM and board don’t care. Tenants have multiple dogs in one unit. This building is like a dirty zoo. Would not recommend.

I so happened to come across the Unilocal reviews for 909 Kapiolani and decided to write a review since I use to live there before. There are alot of mix reviews written here but personally in my experience I would say it leans more towards the bad side. In no means am I trying to tell you if you should live in this building or not but you might want to think twice before considering this place as a potential unit to live in. The place itself is decent since its in the heart of town where everything is within reach but other then that I believe there are better locations out there that meet that same criteria and will give you less headache. Management that use to be there before use to be decent but the new management in this building is a nightmare. Despite seeing many cleaning personals, I’ve notice that the building is never as clean as it should be. The grass outside the building is always dirty and filled with waste. The carpets on most floors are dirty and filled with black spots. The hallways sometimes have particular odors. Despite 24 hour security, sometimes the security guards fall asleep at their stations. Building maintenance fees were constantly rising before I left but the building itself doesn’t appear to be any different. When I went to a board meeting to try to voice my concerns, other people who have had the same problems get shut down before they can even say anything which discourages me to do anything to address my issues. Given the many troubles and headaches this place had given me, I decided it was just better to find a different building to live in and till this day I have never regretted my decision in moving out of 909 Kapiolani. Mahalo.

I posted this review in 2014 but someone (possibly that who works in this building) tried to remove my comment since it speaks the truth.
I have been living in this building since it was first built. The building itself is nice and the location is great. However, the management personnels kept changing and they have gone from great to HORRIBLY UNPROFESSIONAL.
Emil (who goes by E.B. see several comments below) is the only knowledgeable admin personnel in the building. Ernestine can be friendly but most of the time she is clueless and not very helpful. She often uses insults and gives erroneous information.
But the most unprofessional of them all is the GM named Geoffrey. He might seem friendly at first. But once you witness his mistakes, he unleashes his unprofessionalism to another level. One of the most disturbing things that he did was giving out building keys to strangers who did not live in the building. When I found out about this, he threatened me by saying, «Just watch. If you say that one more time, just watch!» He also lied a couple of times about several explanations about his actions and management. On top of that, I have seen him inappropriately touched a woman in the common area of the building.
Bottom line, Geoffrey is the most unprofessional GM I have ever encountered in my life.
I have tried to complain to Board Directors regarding the GM’s unprofessionalism on the verge of criminal act. However, instead of improving their management, one of the Board Director members retaliated by posting nasty Unilocal review about me (which was later removed by Unilocal for obvious reasons). I don’t know what’s going on in this building but it definitely smells SHADY.
The building is equipped with gym, swimming pool, Jacuzzi, and a party room. But lately many have been temporarily closed by management. The gym equipments also make weird noises or are broken. I remember the pool area was closed for months and reopened then closed again for a week. Just weird stuff going on. I miss how things were and how helpful the management was in this building when it was first built.

Great location. Decent amenities.

The best thing about 909 is it’s location! Couldnt get any better! You got the blaisdell across the street for every major concert, you got jack in the box, asahi grill, doraku, chef chai all within walking distance if you’re hungry (not to mention greens and vines in the building), and you got the entire ward area right there! Security and admin are very helpful and courteous (shout out to Ernestine, Ana, Stephen and Emil!!) only downside about living here is that there isn’t a lot of amenities! Swimming pool is small compared to other condo’s I have lived in, Fitness center is small as well with 2 treadmills, 2 bikes, 2 elipticals and the weight area is about the size of a small living room. Party room on the 6^th floor looks pretty decent although I’ve never used it and the 6^th floor deck has about 4 or 5 grills to bbq. This is a bit biased because the last two places I stayed (Honolulu Park Place and Marco Polo) had better things to do. Marco Polo had a way bigger pool, Basketball courts, Tennis courts, a sauna and more bbq grills. Honolulu Park Place had a bigger pool, A big and awesome fitness center, Koi Pond, Archery Range, Half court Basketball Court, Tennis courts and a 2 Lane Bowling Alley! Overall though, 909 is a great place to live in and you make up the limited amenities with the great location of the building!

It’s a great place to live. The location is convenient because of the many great places to shop or dine that is walking distance. 24 hour security, clean, and friendly.

I lived in this building for a year as a renter. The staff, starting with the GM is the most unfriendly hui I have found in Hawaii.