Kirschner Vision Source

As the previous posts have stated, the front office staff is terrible. I’ve bought 5 pairs of glasses over a 4 year period, and every time a front office does something unprofessional.
On my last and final visit, I went back in, 6 weeks after getting a full exam and new glasses.
I told the woman at the desk that I wanted to purchase a pair of safety prescription glasses. She went into my file and told me my prescription was no good. I asked her why, and she said I needed to get an exam. I asked her if a different type of exam was required for safety glasses, and she responded, «Yes, you need to schedule a new exam». I asked her what the difference was, and she snapped back, «this exam is expired». I told her there’s no way it expired in 6 weeks. She then picks my file back up and after going through it, finds my most recent exam & prescription and tells me «oh, here it is»
This woman is so lazy, rather than just going through my entire file, she would rather lie and schedule a new exam for no reason.
I might be able to deal with unprofessional service if the prices were reasonable, but I’ve since found out that other places charge much less for the sames frames and lenses.

I’ve coming here for my yearly examination for the past 5 years and they take care of me. I normally purchase my frames from some place else. There frames are

Just got an exam, been here for 3 years. Office staff is terrible, no one greets you when you arrive. And I had an appt. and still no one even said hello. While doing my eye tests the person took a personal cell phone call. Horrible! When I was done and paying my bill the staff barely looked at me and carried on a conversation between the three of them while they ate at the receptionist desk. Most unprofessional office. If it wasn’t for the two very nice and professional male doctors I would never return. And after that cell phone incident, I might not be back next year.

I can’t give a review of Kirschner’s service, because we ended up not purchasing here since not a single person acknowledged our presence in any way, much less offered to help us. My husband had an exam and purchased his glasses here a few years ago. They broke on Friday and he felt it was time for new frames anyway. So, we went to back yesterday to look at frames and schedule a new exam. No one greeted us, made eye contact, asked if we needed help– not a word. It was as if we were invisible. We looked around and he tried on frames for about 10 minutes– still nothing, so we left and will get his glasses elsewhere.

so needless to say I had one of the worst experiences of my life at this vision center. I was never called back and reminded of any appointments, I had an initial appointment and follow up appointments. When asked why this might have happened I was told disrespectfully told I don’t know. I also had a hard time making a follow up appointment for contacts, since my doctor was on vacation for a couple weeks. The office has very weird hours which does not allow working people to come after work. As A full time worker and student I was not available until after classes ended. When I did come in for an appointment I was made to feel horrible for not being able to come in earlier, and was almost conned into buying contacts that I did not even know that I wanted (no trial pair was offered!!!). I would never recommend this doctors office to anyone as I spent over 500 dollars and was treated less than sub par!