Firestone Complete Auto Care

This is my second time visiting this location and each time I left more than happy with the service and or advice I received. I highly recommend them for their personable staff, fast service, and willingness to explain all services and fees.

I have always been a loyal customer to Firestone Auto Care. However, 3 horrible experiences have changed my opinion of the company and this particular branch in Homewood.
I brought my car in for an oil change and alignment several months ago. I dropped the car off before work (8am) to ensure that my car was ready for a trip to St. Louis after work. I came back at 4:30pm and they had not started working on it. After explaining the situation they rushed through an oil change and I went away without an alignment.
I brought my car in to service a part that was still under warranty. When checking the part they noticed something else needed to be repaired. I was charged for repairing the newly discovered broken part (which was the acceptable part). Then I was charged for several other unrelated inspection fees. When I questioned the charges, I was told that these were all necessary for repairing my car. After much discussion, the service attendant yelled at me saying, he would not remove the charges. I ended up contacting the company later but it made for a terrible customer service experience.
I should have learned my lesson. Right now I am sitting in the waiting area at Firestone. I made an appointment online for an alignment and oil change for 11:30am. It is now 5:45pm and they just brought my car into the garage. Unfortunately, I need these services performed ASAP. Otherwise, I would go somewhere else.
This will be the last time I have my car serviced here. I would not recommend the Homewood Firestone to anyone.

Murphy’s law: Air conditioning breaks at 5pm on Friday before a long Sunday family road trip in mid July 90+ degrees. But the Homewood Firestone is open and available on Saturdays. Dave is on duty and knows how to fix it cheaply. We have never left a car-​repair store more happy!

Not impressed. I had to negotiate everything and their so-​called free inspection and tire check was useless. I was stranded on my road trip with my sons coming back to Chicago after the tire deflated. I guess they missed that as part of the tire repair because I was told it was a slow leak. Way to go Firestone.

Unilocalers, u be the judge. This Firestone charged me the following: *Note prices are for both front wheels*
–280.99 for remanufactured calipers ($ 203.98 @ autozone new including core charge)
-$ 69.99 for brake pads ($ 19.99-$ 53.99 @ autozone)
-$ 153.98 for rotors ($ 59.98 @ autozone)
-$ 207.98 for brake hoses ($ 39.98 @ autozone)
-$ 19.99 for brake fluid
-$ 15.80 for shop supplies
-$ 299.19 for total labor
Charged over $ 1,000 for front brakes, calipers, rotors, and hoses. There is nothing outstanding about the quality of their labor either.

I’ve been to this place like 5 – 6 times in the last year or so. I’ve gotten an axle, brakes, battery, oil change, rear wheel bearings and tires to the tune of about $ 1500 or so.
The place is nice enough, clean etc. Comfortable seating and decent flat screen in the waiting area. The bathroom is clean and they make fresh coffee in the morning. When I went there the other day at least 4 selections I made on the pop machine were sold out though, details people!
They’ve pretty much done everything right the first time and as promised. Though when I had the battery thrown in it was just that, not held down by anything, just sitting in the tray. The only reason I had them put it in is cause I was across the street when it died so I brought it right over there.
The service writer I’ve usually dealt with is kind of quiet and not overly friendly, kind of makes me feel a little weird. When I was there last week he of course recommended 6 different maintenance things that my Caravan should probably have to the tune of like 800+ dollars, LOL.
JUST for them to replace the plugs, wires, cap and rotor it was $ 450, are you frickin’ high? $ 190 for parts which I could get at Auto Zone for like $ 70. I understand there’s a markup but over 200%? Jesus. And $ 260 for labor for something I could do myself in no more than ½ hour or so?
All in all it’s not a bad place and not all of their services are that «overpriced». I wouldn’t passionately recommend it though, your mileage may vary.