Dunkin Donuts & Baskin Robbins

Used drive thru. Paid for two blueberry muffins. Did not open bag until at home. In bag was plain donut and a skimpy long john. Yes they where both stale. What a crappy place. The one star needed to post is to the minus side of zero

If I could give 0 STARS I would. Apparently I am not alone — read the other reviews. I live very close to this Dunkin’ Donuts and ever since it opened I make the mistake of going there every so often — then stop for months. DRIVE BY — Keep Going — Management and Customer Service and whole experience IS TERRIBLE. Bee’s at the window because they don’t keep the area clean. Customer service is horrible unless you get one of the newer girls there — the old ones are bad. I made the mistake again and there were a bunch of girls in a BMW chatting with their friends who were working there through the Drive Through Window for 10 min while we all waited to get our orders — then when I get up there — they don’t even have my coffee made — so mad I asked for shift leader Kate — and I submitted complaints to DD this place needs completely new ownership, scrubbed top to bottom and anyone with manager or leader in their title fired. INSTEAD OF 141 and Bell (Meier) — drive 2 min down the street to 151 and Bell at the Speedway Gas Station go there nearly every day of the year and always have a good experience and people are nice and fast — I find it faster to drive 10 blocks out of my way than to wait at the 141^st and Bell location near Meier.

I frequent this DD often, as its on my way to work. When certain staff are working i have absolutely no complaints. ALL of the men at this location are very nice and friendly, which is important in the morning especially. Most mornings there is a VERY friendly african american man at the window (sorry i do not know his name), he greets you and asks you how your morning is so far, VERY POLITE AND FRIENDLY. However, my last 2 experiences were not so great. Once last week, a woman took my order in the drive thru and WAS NOT PLEASANT at all. My coffee was also wrong that day. (Not sure if that was a coincidence). Today, a very friendly man took my order at the drive through, so I had no concerns initially. There was a woman, different than last time, at the window. She was the FARTHEST thing from friendly, didn’t greet me at all, just gives me a total. I wanted to say, first of all, i come here every morning I know how much a coffee is by now so a greeting would be nice. She walks away to make my coffee, as i can see her through the window. Once again, my coffee was wrong. May i add her name tag said SHIFT LEADER. Coming from someone who used to work in the industry, and still works part time in the industry, a shift leader means someone that is overall leading the team. Maybe her duty should be leading employees ONLY and not dealing with customers because in that category she lacks.
I pass up 2 dunkin donuts on my way to work to come to this one because they have been the friendliest and the most consistent with their orders. Unfortunately, I am regretting my decision to frequent this location now because of the 2 women here. I hate to sound sexist, but had i known everyone’s names i would have used them instead of ‘women.’

Place is absolutely disgusting. Full of flies and no AC. Ordered egg. & sausage muffin and sausage was still ice cold frozen. Did not offer to give me money back. No help when I called 800 number 3 times. Never heard back.

I agree this place is awful. Twice we have tried to get ice cream favors they were out of. Tonight they were out of vanilla! Seriously?

This place is the ABSOLUTE WORST place to get ice cream. I love ice cream, and Baskin Robins and I have ordered ice cream here two times out of the 10 that I have tried to order! They never have snickers, bananas, strawberries, and sometimes don’t have soft serve! This place is ridiculous. Don’t waste the gas money to drive out there, go somewhere else, like Muffins in Lemont or Burger King. This Baskin Robins is absolutely the worst Baskin Robins I have ever been to.