Dentistry For Children & Adolescents

My children and I absolutely love Dr. Casagrande. He is the best pediatric dentist in the area. I have been bringing my children here from the time my children were 6, 4, and 0. They are now 27, 24 and 17. During the time my children have been coming here, we have moved a few times. For the past 5 years we have been living in Downingtown, PA. I still chose to bring my children here despite the 1 hour drive. I do have to say however that today was quite a different experience than we are used to. Upon arriving I said «Hello, we are here for my sons appt.» Instead of a hello, I was greeted by the dark haired receptionist with a dirty look and «We don’t even have any more appointment on the schedule today!» So again, I give my sons name and remind her that I called to say we would be a few mi s late due to traffic. She says” here, fill this out.” As she grudgingly hands me the clipboard to update my sons info. I don’t care what kind of day you are having, that was horrible customer service. There is absolutely no excuse for her behavior! If it was a problem being late, then you should have told me so when I called. I am extremely dissatisfied with the level of customer service.

I’ve been going to this office for 4 years with my 4 and 5 year olds. Love it! My kids are always obviously nervous and scared leading up to appointment but once we are there they are fine. The desk staff is so great with them and the dentist and assistants are even better. They make them feel very comfortable and explain what they are going to do. It’s always a joyous occasion when we leave. And no cavities and a reward from the treasure chest makes it even better:)

My children are 2 and 4 and they both love to going to see Dr. Matt! They do a great job of making the kids feel comfortable, and the prize at the end of the visit is a great touch.
The office staff has always been friendly and helpful, and I love the update that they did to the waiting room.
I would defiantly recommend them.