Sprint Store

DECEPTIVE BUSINESS PRACTICES & HORRIBLE CUSTOMER SERVICE!!! First of all, when you arrive at this store, you are not greeted by polite, friendly sales associates who could simply smile and say something like, ‘Hello, welcome to Sprint, we’ll be right with you”. Instead, they pretty much ignore you while they wait on other customers in person or on the phone, and don’t seem to care how long you wait. But what’s much worse is that went to this store looking for a new phone and considering switching plans. A sales associate named Marietta told if we switched, she’d give us a «FREE» case and «FREE» tablet. At checkout she told us the charges displayed on the invoice tablet were for her inventory purposes only and we wouldn’t be billed for them. This was a LIE! We are being billed a monthly installment for a $ 100 case — and we would never spend that money for a cell phone case — and we are being billed monthly for a tablet data plan. When we went back to the store about this, another sleezy sales associate told us we signed for it and we should read things more carefully! He displayed no empathy and took no accountability for the fact that we were lied to. The manager, Christopher K. also was unapologetic about his associates behavior and told us a story about reviewing the video footage in the store and said he’d get back to us and he never did. Clearly, they don’t value their customers and aren’t trying to build a reputable business for the long run. Rather they are just looking to dishonestly, rip people off in order to make their sales quotas. Moreover, we’ve called Sprint to report the matter and not only can Sprint not seem to mail or email our bills in a timely manner — and then charge us a late fee for not paying on time — but they have not replied to the matter either. TERRIBLE EXPERIENCE WITH SPRINT CUSTOMER SERVICE ALL AROUND!!!

Exellent sevice! They took their time and sold me exactly what i needed.

The store is nice
But customer service suckssucks
You will wait in line wail the guy behind the counter won’t acknowledge that you’re there
So I walked out
You’re better off ordering sprint phones online
To think I was going to switch from AT&T to sprint

For buying merchandise, this Sprint is good – it’s usually pretty quiet, and the staff are helpful. For repairs, I don’t recommend them. Went in one day to get my phone fixed, and they said I should come back in the following day because that day’s staff would probably have a better idea of how to fix it. Went in the following day, and they told me to just work around the problem (because they didn’t know how to fix it). Took it to the Eatontown Sprint, and they fixed it in only an hour. What a difference!