U.S. Bank

The Assistant Branch Manager Jacklin K. was sooo eager to take my application for a HELOC but could not answer ANY of my questions before pulling my credit. I have excellent credit and a six figure income but I wanted to make sure that the numbers would add up and that the rental income from my duplex could also be counted towards my DTI. This woman is not a LOAN SPECIALIST… she knows nothing about this banking product… she just takes applications So against my better judgement and even though she couldn’t provide answers to ANY of my questions, I allowed her to pull my credit. Then it came back they couldn’t count my rental income and and then other questions I asked ended up being no, no, no.
Why couldn’t they answer my questions BEFORE pulling my credit?!? Ultimately I ended up getting a $ 220K HELOC through Nationwide Bank. I will never bank with US BANK and I am keeping my savings/​retirement at a credit union.
Down with US Bank and their lazy, incompetent staff.

This bank has terrible customer service. They do not care about their customers.

Friendly bank and no lines! And they know my name!

Us bank suuuuuuuuucks! They have the worst and most retarded bankers, first of all, and on top of that they can never do anything organized. I just got off the phone with a banker that said she was going to transfer me to another department and they could «fix my issue» puts me on hold for TEN MINUTES… Then transfers me to the other department just for them to tell me «sorry, we can’t help you» for anyone out there, considering US BANK, DON’T. I’m closing my account tomorrow and boing with Wells Fargo. A REAL BANK.

Not even interested in doing changes I would d never open an account with them. the desk lady was courteous but not business oriented.

These guys are the best. Esp for small business, go see Stella and Sholeh.
All my questions answered and awesome customer service!
I will be moving my personal stuff over when I have time.

Keeping this short and simple. I don’t like big banks, and US Bank is definitely a big bank. However, they aren’t so big that employees can’t reverse some fees or provide some level of customer satisfaction authority to ensure you’re happy like Wells or BofA where you’re completely SOL.
The products offered are standard, but the customer service as they say is 5 stars, and it is. Therefore, 5 stars for customer service, 3 for big bank status with no real perks to being a customer. BofA and Wells Fargo and/​or Chase would all get 1 star for all of the above.
IF you can’t have a credit union as your primary financial institution, I recommend local. If you need nationwide access, 24hr online and phone banking etc. I’d go with US Bank.

This is late, but… Sholeh and Helen! Seriously Godsent Angels! They honestly saved my day and my reputation. I am so grateful and so thankful for their efforts. Thank you!
I leave my US Bank accounts practically empty and abandoned because I find the branches to have terrible service and even worse people! I don’t have a debit card, I don’t have checks, and I absolutely cannot recall my account number. So yes, I would never have imagined that US Bank would go above and beyond to help me, as Sholeh and Helen did.
I’ll avoid the long story for now, but to summarize, these two women saved me from having my car towed from a cash only parking lot and impounded. And thus, they also saved me from embarrassing myself in front of my four distant relatives I was entertaining in Hollywood that day. My family still remains unaware of how close we came to getting stranded in LA that day. All they think is that I went to the restroom. And all because Sholeh and Helen never left my side until they knew everything was okay. Angels? Of course!