T-Mobile

Just walked out the T-​Mobile store with a big smile on my face. Sarmen the store manager was very helpful and friendly he gave me great customer service walked threw every paper work making sure I understood everything. Now I get to use my Unilocal to write him a review on my new iPhone 6s Plus thanks to Sarmen.

I went here with my son to purchase a couple of phones. We were greeted by Bonita and she was just a doll. Bonita was very patient and informative. She helped us pick the best phones suited for our needs and had no problem explaining herself sometimes more than twice. If you’re looking for a great phone company. let it be t-​mobile and if you’re looking for awesome service. let it be MS. Bonita.

I switched from Verizion in the summer the, sales guy offered to mail out my early termination form to tmoblie so I could pay Verizion for terminating contract early. He never mailed it and its 6 months later and I still dont have it!

Love T-​Mobile amazing company but most importantly super nice and cool employees. Today i had just stopped by to pay my bill but left with a new iPhone and a chargeable case thanks to Bonita who from the Moment I walked in she welcomed me with a smile and answered all my questions. Again is employees like Bonita who will keep loyal customers like me coming back

Went in tonight to buy a new charger being that my old one magically disappeared. I was a bit cranky complained about the price a bit, but I need to shout-​out Arsen. I found him to be very nice and helpful and in terms of customer service he did his job well and was accommodating and I definitely appreciate that. 4 stars for good customer service. Would be 5 if it cost less but then again I’m cheap haha.

I would never expect decent service at a retail store for a national carrier, yet it happened. The entire staff here provided excellent service with great attitude, especially Virginia. She got me upgraded while staying in my budget. And I got this all done in 15 minutes. Guys, please don’t change.

I tried to pre order my iphone 6s on Saturday ⁹⁄₁₂. The store employee «Virginia» told me that Jump customers have first priority for pre order and to come back Monday… After calling customer service I find out that this was a complete LIE.
*Then they charged me $ 14 for shipping.
SHIPPING FOR ALL IPHONE ORDERS ARE FREE***
Very bad experience…

We stopped into T-​Mobile for a Wi-​Fi Hotspot and Arsen got us all set up, without hassle and having carefully explained the entire device and process. Two weeks later, we needed a new cellphone and headed back to T-​Mobile again. Arsen was off that day, but Juan helped us on this occasion. Same result. Thorough explanation and we left the store once again VERY satisfied.
We’ve patronized this location over the years and always had the same result. A well trained and courteous staff that met all our needs and answered our questions efficiently.
Highest recommendation.

The manager here named Andrew was really nice and understandable about me doing a loner phone return. I had the phone with me for couple of months and explained to him it was because tmobile hadn’t send my phone that I had bought. I didn’t have to stress about returning the product since I had original receipt and still in working condition. He was nice to return it this once for me. There are very few Tmobile stores I go to. Sometimes there’s some that make me want to change carriers like the Tmobile near Costco in Los Feliz. They should really learn customer service from this guy.

T-​Mobile? It’s OK, I’m moderately happy with it. This store? Excellent. Arturo spent nearly an hour to help resolve an issue that wouldn’t even result in a sale for the store. However, I’ll be back to buy my next device here for sure after that level of personalized help. He even went to bat for me with the phone service reps until they resolved the bizarre technical glitch that was keeping me from being able to return my old device after upgrading.

I have been a t-​mobile customer since 2003, I went to this T-​Mobile Store located hollywood and western plaza to get a New iPhone 6 for me and my wife, Arsen was so amazingly helpful he made the entire transaction feel like a 1 minute experience and David the Manager was very helpful during my phone trade in process of program… I really appreciate the excellent service this location always gives me.

A big shout out to sales person Chris at this location. He was patient and took time to explain everything to me even though I didn’t buy my phone there. He didn’t try to sell me anything I didn’t need, bu pointed out what I would need to get the most from my smart phone. Walked by a few weeks later and he recognized me and gave a big hello. Not many sales people remember you like that. T Mobile and Chris ROCK.

The store was well staffed and service prompt, except for one little thing… When I signed up for the 50/​month unlimited T-​T-​D plan, I was told that because I had a Samsung Galaxy, I was required to purchase an additional $ 10/​month of extra data. The Galaxy was ineligible for the 50/​mo plan. There was no misinterpretation here, the dude was pretty explicit.
«No, for this phone, you have to add the $ 10 2.5gb.»
This was not the case as I just found out while adjusting my bill online. I didn’t need to purchase the extra 10/​mo and feel a bit cheated. It might’ve just been an innocent mistake on their part.

Great place. Great costumer service. Helpful employees who know what they are doing, listen to what you want and don’t try to sell you things you don’t need or pressure you into buying things you don’t want. Huge shout out to Arsen and Justin who helped me get what I needed and kept it in my budget. Love this company and store.

0 stars! Worst store EVER. Employees are incompetent!
I went in on my birthday to get a new iphone, turns out you have to buy it at full retail cost, which I didn’t want to do, so I spoke to the representative about switching to AT&T.
I SPECIFICALLY asked him if my contract was up SIX times. He said yes, your contract is up. I said «I will be VERY upset if I get a call a month from now saying that I cancelled my contract early and charging me with cancellation fees.» He said, «don’t worry, your contract is up, you have a zero balance and no one will be calling to bill you.» Like I said, I confirmed this SIX times – SIX TIMES!
Sure enough, a month later, I have debt collectors calling me saying I owe $ 360! It was $ 200 for a cancellation fee, then apparently I had $ 75 dollars unpaid on my bill (not a zero balance like the employee said), and then because of the $ 75 not paid, I got an EXTRA charge for canceling my service while I had an unpaid bill.
I called the corporate Tmobile customer care, explained all of this to them, and all they could say was, «I’m sorry, the charges are valid.» I explained to the person that if YOUR incompetent employee tells a customer misinformation that results in them being charged over $ 300, that is stealing from your customers! It’s lying to them and stealing from them. I can understand that this person was probably not INTENTIONALLY lying to me, but I do want to be punished for his SUPREME INCOMPETENCE.
I cannot say it enough. NEVER get Tmobile. Go to AT&T – SERIOUSLY.

I love T-​mobile, the actual company. But when I went into this location a few weeks ago to replace the Blackberry I’ve had for 3 years with a similar, newer model, the cashier threw away my photo memory card, did not tell me he was throwing it away, and did not replace it with a new sd card. I have no SD card, lost all my photos/​everything, and they will not replace it for me. Also, they removed texting from my plan (I have always had unlimited texting) without telling me, so I racked up $ 220.00 in extra fees, unknowingly, to the point where my phone will not receive any texts now. ridiculous. This is a brand new $ 400 phone, mind you. Thankfully someone on T-mobile’s customer service is resolving the billing issues for me, but I cannot retrieve the sd card they threw away, obviously. They will not reimburse me either. Never going to this location again,

T-​Mobile as a company… not so great.
BUT, a tall Armenian gentleman (slightly nerd looking) who works here named Arsen, he’s one of the best customer service reps I have ever encountered.
So basically this review is about HIM.
Wanted to change my plan (me and my GF’s) to prepaid. Went to another store and the employee over there simply mentioned, «You need to call the hotline.»
Got irritated with the response, so I decided to come here because of previous very pleasant positive experience with Arsen.
Had to wait about 20 minutes for him since he was explaining all this stuff to middle aged lady who apparently didn’t know much about how to use cell phone (but worth the wait, trust me).
Then when she was done, he was quite apologetic (which is nice but rare gesture found anywhere in Los Angeles area). After I explained him what I wanted it ONLY took him about 10 mins to get things done. And he also gave me some honest opinion and information about things.
He is nice, knowledgeable, and thorough.
He might overwhelm with information, but I personally prefer that way than hiding or not given much.
He usually (he mentioned the shift changes often) works on the second shift (afternoon — closing) everyday except Monday and Wednesday (I think).
Again this review is NOT about the company or even the store.

This company SUCKS beyond the telling of it. No joke. BUT…
The employees at this particular store are so helpful (and there are usually SO many of them on shift), the store is clean, the demo phones are in one piece and you can pay your bill with the automated machine.
I’ve had to come in here a few times now for endless hardware issues and phone exchanges and every time, they were able to help me so quickly. I was in today to exchange my phone because some essential functions on it have broken and the guy there looked it over, noted my account and ordered my replacement right then and there. I didn’t even have to call Customer Care like i did last time (which was HELL, i tell you. HELL).
The merchandise is still crap and the cell service is still crap, but at least the people here are friendly!
Also, in this part of town, parking can be a bitch, so it’s great that the complex they are in has it’s own lot and underground garage. Easy access. Priceless.

IGNORE the posts from the employees friends below– this store is unprofessional, poorly staffed and is only interested in a profit, regardless of customer needs.
We spent $ 500 on a «MY Touch» phone, because T-​Mobile is not compatible with Apple I Phone.
The salesman seemed friendly enough, but completely disregarded my needs for business. The phone they «sold» me was full of games and video chat applications, more suited for a 16 year old kid!
When I went back to exchange the phone for something that was more sensible for business (not games and social media) the store insisted on wanting a 15% RESTOCKING FEE!!! Even though I returned within one week of purchase…
In other words, They were more interested in making $ 75 than serving a 10 year T-​Mobile customer properly.
I found this store to be poorly trained, inaccurate in explaining T-​Mobile services and phone features, but certainly interested in selling you the most expensive model, whether it suits your needs or not!
Do your self a favor and order from T-​Mobile on-​line. It may take an extra day or two, but at lest T-​Mobile will stand behind their product and accurately address your needs and phone comparability.
THIS STORE IS ONLY INTERESTED IN THEMSELVES, not T-​Mobile customers.
Once they have your money– its GONE!

I totally agree with CJ. J! I love this TMobile store!!! The friendliness and polite workers. Even if you are being help they will ask if you are OK and need anything.
Chris is very helpful, polite and great smile. I wish I remembered the other 2 workers there. But all I all can say they are awesome. Always there to help out. I wish I bought my phone here instead of downtown L.A. Felt bamboozled there. I think they gave me a lemon. I had to turn in myslide 3 times. WTH. but when I need my contacts this place is there to assist me.