Moving On Up

The guys that move your stuff are good guys. The management/​foreman are absolute garbage. Phyllis is nice on the phone. Gives you a quote, mind you, this quote is completely worthless. Later is when Phyllis becomes worthless. They charged me 2x the quoted price. Phyllis said she wasn’t there so I had to talk to the foreman. I told her I had more stuff when she quoted me, I gave the majority of my bed set to good will. I gave a solid oak desk away, not cheap. All of these where on the quote. The only thing that has come of this is me thinking about owning a moving company. Literally; a license to rob. SCUMBAGS! would never use them again.

We were really disappointed… unfortunately!
I hope they improve their service!!! Sending them Blessings…

DO NOT USE THIS COMPANY FOR MOVING!!! This company should be called «movin on to hell». Where do I begin with this TERRIBLE disgusting piece of crap company. I unfortunately didn’t read the reviews before hiring them. Big mistake! They came 5 hours late and didn’t bother to call to let us know they were late. Completely inconsiderate to say the least. Then they have all these hidden extra fees that they won’t tell you about. Plus after taking your credit card info prior to the move they won’t accept card and will force you to pay cash. RIP OFF! Then they over charged the materials. Bottom line they lie, cheat, steal, and will have you wishing you could have hired ANYONE ELSE IN THE WORLD for this job. This company is no good they also damaged the walls of the house. No compensation whatsoever for that. Whatever you do DO NOT HIRE THESE PEOPLE YOU HAVE BEEN WARNED. The lady from the company is a WITCH! Do not trust her at all she was completely disrespectful and didn’t bother to disclose the proper information!!! I would rather have a donkey take my furniture next time then hire these bandits!

AWFUL. Once they had my possessions in the truck, they doubled the demanded price because my bookcase was «larger than expected,» even though I had given them exact dimensions over the phone before the quote! When my stuff was delivered, one of the bookshelves had been smashed to splinters and was haphazardly duct-​taped into a pile, and they tried to give me a box of someone else’s stuff. The delivery guys were shocked that I got my things in 2 months (my quote had been 2 – 3 weeks); they said most of the customers they deliver to report about 4 months until delivery. They WILL demand cash. Again I say… AWFUL.

I have listened to a friend deal with this company via telephone for 2+ weeks now. They are giving him the total runaround and have been holding his few possessions «hostage». They have requested addition monies upon delivery and have failed to show at scheduled appointments. They have given him 2 different delivery dates. His contract specifies a specific day, in order for him to be able to pay the remainder. Today, he was told he will now be charged double because he failed to send them an email copy of his credit card he used for his deposit. That makes zero sense to me, as he would be paying the remainder upon delivery (plus another 300 for «ransom»). I heard the «representative» yelling through the phone at my friend when he questioned the double payment mumbo-​jumbo. The Moving Up person then hung up on my friend. I wish he did a bit more research before choosing this shady company. Beware!

So I wrote a blogpost about my experience. It’s really long but it is well written out just how my experience went. I wrote this an hour after they left. Please read it and do not make the same mistake as the other five of us have. You’ll see that the stories all sound very similar. Enjoy.

Absolutely the worst moving company ever!!! Not only did they charge us extra the day of move and threatened to cancel our move last minute if charges were not paid up front. Even after signing a contract with an attached promise letter that quote would not change. It took them 16 days to deliver our furniture. Received everything we owned completely damaged. Every piece was scratched, broken, torn, nicked and or scuffed. On top of everything they were rude. Never returned a phone call… Absolute ANIMALS, BEASTS!!!

I have such a headache from dealing with these people and their claims department that I just can’t even believe that I chose them in the first place. Aside from the fraud, crappy customer service, long wait to receive your goods, and terrible delivery, I have to look at the positive here and know that I did actually receive my items. But watch out, the movers damage your items on purpose because they know that the claims department won’t reimburse you for any damaged goods that are a particular wood. (Have fun arguing with them).This is the shittiest moving company ever created. DO NOT USE THEM. They also operate under another name: Moving USA, out of Orlando.

Worst moving company known to man.
We hired this company for the day and to start the legs on a desk were shaky so Moving On Up declared them ‘detachable’… (Which they were not). Daniel the head mover had a rude and nonchalant air about him. One of the movers continued to smoke after we asked him to discontinue and left behind ash (we are nonsmokers) They damaged/​nicked/​scratched a numerous amount of our belongs due to poor handling, and lack of care. They put boxes labeled china/​fragile/​glass underneath all other boxes as a result wine glasses arrived broken. And more… Movers are suppose to make things easier not ruin our valuables. If you have trash Moving It Up to the curb Waste Management will take care of it free of charge!
Your Neighbor

I do not advise anyone to use the services of Moving On Up. They are unprofessional, the owner is rude, and if they show up late, do a poor job, they do not refund ANY of your money. This company had a great BBB rating — which is one reason to pick them — however this is falling and I understand why now.
Be careful– even though their contract states that they will take credit cards they will demand cash. They were 2 hours late for my move and asked for cash. The mover stated that this was because they were already late and the owner was afraid I would dispute some part of the charge if it were credit. I paid half in cash because that’s all I had and the rest in credit. The owner was nasty about this and unhelpful on the phone. After an hour of wasted time talking with the owner the movers loaded my stuff onto the truck but the battery was dead. I charged their battery with my car for an extra 2 hours — when we finally got to my new house it was dark. Because of this the movers did not even bring my stuff into the new house (they loaded it into the garage) instead. They did this because the contract gave them 4 hours for my move — but with the breakdown we had passed the 4 hours. I ended up paying $ 800 to this co for a poor job – hopefully you will not do the same.
In sum, this company is unprofessional (owner), late, unwilling to renegotiate the terms of the move (number of hours, cost) even when it’s their fault (truck broke down).