Impact Computers & Electronics

Have had nothing but issues with these guys for over a 2 almost 3 year period where we had to return little less than half of what we ordered because of issues with the orders; wrong part, not as described, not what was pictured, etc.
But we decided to give them another chance after not ordering for a year and ordered an expedited part. They canceled the order without any notification and then when we called to inquire as to what was going on, they said we had been «banned» since last year.
Apparently after posting a review of a bad experience last year (which we actually took down), they decided to block my company from placing any future orders because of said review. They didn’t try to rectify anything, make things right, nadda. In fact they threw in my face that folks buy 500 parcel orders without issue but is most likely parts like RAM and not very small/​specific laptop parts poorly described on their site and have to return because they ARE NOT what I was expecting; or just don’t work.
Don’t get me wrong, I have ordered parts successfully from them in the past and even with my issues decided to come back.
But if it doesn’t work out or there is any issue? They don’t care about you as a customer or even as a small businesses. They even threw in my face that I didn’t order much and had to return half the items!!! Which was all due to issues with
THEM sending the wrong part, sending what was not described/​not pictured, etc. BUYER BEWARE!

First and foremost the 2-​Day shipping was severely inflated. The product that my company received was defective and went out less than 35 days from date of receipt. After requesting a refund we were told that the amount would be credited to our account within 48hrs. After 5-​days and two e-​mails we received a call. Julissa provide invalid information and stated that our the funds were credited to our account on the day the refund confirmation e-​mail was sent. However this was incorrect. After persistence, my colleague was transferred to Accounting Department where Alfredo assisted us and the funds were credited to our account immediately. Open and honest communication is critical.

Awesome experience, found what I needed at a reasonable price. Shipped it to me overnight. Jose came through for me in a tight jam.

They Have the best customers service from Hollywood, FL to Hollywood, CA took less then 20 hours to deliver me my server’s Power Supply, huge life savers, Ralph helped me to decide and find my product, thank you guys great job. …

I originally had a not fantastic experience with an agent on the phone about a return but the customer service manager, Julissa, came to the rescue! Ask for her, she goes above and beyond for her customers. Thank you!

I have bought for several years from this company and they have never disappointed, they have vast of inventory and they are always keeping me updated about any order I make, I’m very happy to have them as supplier !

I have ordered parts a couple times and they the items always arrived in good condition. I gave them my laptop model number and described the parts I needed and they sent the right parts (Letter N keyboard key and a trackball). The prices were very fair. I would do business with them again.

I have a computer business and I depend on my venders. Impact is one of those venders I depend on. I have been working with them since 2005. Their selection of OEM parts is fantastic. I have purchased replacement screens, power supplies, hinges, keyboards from them over the years. Probably about 60 transactions, so we have a good history. I have sent my customers to them for replacement power supplies, always with great results. There were a few times when something didn’t work out and they were great about replacing it and that is worth a lot. So thank you for being there for me when I need you!

Avoid Impact Computers, in my opinion, please.
I don’t take these things lightly and really hate airing complaints online, but feel its worth the time to help other avoid problems like mine.
Basically, I ordered a part that should have taken about a week but will take three times that long; I feel that I’ve been lied to about the status; and feel like the sales person was a bit rude when I requested next day shipping at their expense.
Here’s my story. I was looking for a part to repair my computer. I ordered one from another company, and it arrived damaged. I called Dell, and they highly recommended Impact Computers, so I decided to order the part through them. I was put off initially that the part would take three to five days to get to them, but that’s not their fault.
The problem comes that its been two weeks and I’ve still not received the part – and I wont until next week, which is three weeks later!
I was told this would take about a week or a week and a half at most.
Again, I understand that problems happen, but they never contacted me about the delay.
Also, when I finally called, the first sales person said that the part was shipped «a slow way,» and it took longer to get from California.
It does not take two weeks for a part to be shipped.
I then spoke to the sales manager. He said something completely different.
He said the part actually DID arrive, but it was sent back because it was damaged. He said that it would arrive next week. I requested that it be overnighted at their expense and he said it would only send it Second Day.
I hate to be mean, but either one of the sales people were lying to me about the status of the overdue part, or they are incompetent or just they dont know.
Either way, I would prefer to do business elsewhere in the future.
If the part comes back damaged, I’ll have to return it.
If there is a problem returning it, I’ll just contact my credit card company and will dispute the charge.
Again, I hate spending the time and energy writing negative reviews on Unilocal,but its important. I would be open to any comments Impact Computer would have to add here.
Sincerely, Steve

I have my own computer and network repair business in San Diego, «Customer First Computer and Network Solutions». I have started using Impact for repair parts that I need for my customers because of their excellent customer service. I have been extremely impressed with them, and my experience with them has been the best of any company I have tried working with to order my parts. I had some concerns about one of my shipments, and sent them an email. They called me the very next morning to address and alleviate my concerns. Excellent, excellent customer service. I highly recommend them to everyone, and will continue to use them for all of my computer parts needs in the future.
— Mike Gage

I’ve ordered from Impact Computers several times in the past with no issues. They have a wide selections of parts locally. Keep the good work!

I have just purchased a critical part (hard disk cable) for my Mac, and Impact Computer sent me an an INCOMPATIBLE part. DO NOT TRUST this company, because they do not stand behind their policy which states that if they do not have the specific part they will send a 100% compatible part. They do not follow through their own policy and now they expect me to pay the shipping charges of an item that is useless to me?

DO NOT SHOP HERE!!! They advertise at the lowest price, then after they’ve charged your card send you an e-​mail saying the price has gone up. Yet for some reason, they are still listing the cheaper prices on their site and Google Shopping weeks later. You can cancel, but I’m still waiting for my money back. Obvious bait and switch scam. Maybe there have been some satisfied customers, but considering every item I ordered somehow had the price go up AFTER I ordered (without it going up on the site itself), something that has apparently happened to many others, I have my doubts. Listen to the bad reviews, DON’T SHOP HERE! It’s not worth the hassle to THINK you’ll be saving a few bucks on parts you can easily get elsewhere.