Hollywood Shine

This place is a joke! It literally is a carport next to a gas station with 3 employees washing cars by hand. The «manager» sat in one of the 4 chairs and ate an ice cream sandwich. We were told 10 minutes for a wash and dry and ended up waiting close 30 minutes. Better off going elsewhere.

Sadly, they just cannot run a business. I purchased the 3-​Wash Deal, as well. For my first use, I opened with «I am upgrading my first wash to a wax and understand there will be an additional charge» and they were very responsive. I don’t recall it being a hassle. The person who actually performed the service did a great job. When I actually attempted to use the value of the Groupon for the next wash, the nightmare began… They do not answer the phone… they call back several days later from a cell phone. Even when calling to schedule service — the conversation from their end is negative and agressive. Zero professionalism. They did schedule my service, pointing out that there would be additional charges for the fact that I am in a neighboring city to Hollyood, but not in an apologetic or congenial tone. I accepted this condition. They cancelled due to rain, but then made it impossible over the next two weeks (no rain) to use their services. They «rescheduled» the service 6 times — on the 6^th — they offered to throw in some paste wax, but that was for naught as they never showed up again. When I offered to go to them, they acted as if that would be doing me a favor. They clearly had no intention of honoring my purchase. Over the next week, I called 5 more times to attempt to get an appointment. They never called back. It should be clear, although I had every right to be upset and frustrated with their lack of service, I was always patient and offered them every opportunity to do the right thing. They just don’t know how.

*WORST BUSINESS I’VE EVER HAD TO DEAL WITH BY FAR*
Do not use this business, they are absolutely IMPOSSIBLE to get on the phone and schedule an appointment. But then when you finally have one scheduled, they won’t show up at all and WON’T call you to let you know that they won’t be coming. When I try to reach them, they don’t answer their phone and of course their voicemail box is full. So you’re sitting there waiting around if someone is coming or not. I don’t have all the time in the world, I have things to do. FInally after giving up trying to reach them, they call me back the NEXT DAY with ZERO apologies. The manager or owner (whoever i was on the phone with) simply said «i heard our guys couldn’t make it out to you yesterday, what happened?» WHAT HAPPENED? I have absolutely NO IDEA. So I schedule another appointment for the following day and of course they don’t show up, DO NOT call, and I’m sitting here waiting around for them yet again. Won’t answer their phone, I can’t leave a voicemail, but the next day I get a text from someone named Danae who again does not apologize and simply says they couldn’t make it out yesterday, so need to reschedule. Desperate to get a car clean Danae says they will show up at 10am the next morning to clean my car. I say to «please have your guys be on time», why am I still so nice, I have no idea. I’m obviously an idiot. With no surprise they don’t show up yet again and after not answering their phone, here I am writing a review for this absolutely terrible business that still has not called me.
I wish I had read the reviews before trying this company because I would have saved A LOT of frustration.
SO PLEASE, FOR YOUR OWN SAKE, DO NOT USE THIS COMPANY!

Great service. Good prices. Everything done by hand. They do a good job making your car look new again. Only the manager can run a credit card. Best to bring cash (which is why I am rating 4 stars and not 5). Full size SUV with EVERYTHING will run $ 100.00 and done in 90 min.
I’m coming back.

***DO NOT USE THIS COMPANY***
The owner and his wife are the most rude people I have ever dealt with in my life. I scheduled a wash and provided a specific number for them to reach me on. They called a different number and didn’t reach me. They had to re-​schedule my appointment for 2 days later because they didn’t call the right number. When I called to find out what happened they turned it around on me and told my wife she was rude and had an attitude. She was simply asking questions like any normal customer would and making sure they had the right info so it wouldn’t happen again. When I asked the tough guy on the phone to watch his mouth and keep in mind we are the customer he immediately cancelled our appointment. He was too stubborn to apologize and help us. Instead he’d rather not be humble and take responsibility for his mistake.
I highly recommend you find a different service. There are plenty out there that offer much better service. I forgot to mention that they had to go over my car a couple times the first time they came out for lack of not cleaning properly. They charge you $ 5 to come out to you, do a crappy rush job, and then want to cancel appointments and talk rudely because of their mistakes. Where they do that at??? I’d rather pay double for someone who has customer service skills!!!
I called Groupon and got a full refund.

Wow… the first review must be from an employee or the owner of the company. I bought a groupon as well. They have rescheduled my car wash 5 times! No JOKE here. the the owner told me that they are willing to honor it after the expiration date. Now I call back and nothing! This is totally unprofessional and UN called for. I would definitely find another car wash to go to from now on. I lost 2 car washes that were owed to me! They never return your messages and than cancel with a 30 minute notice if there is a cloud in the sky.
Buyers BE WARE! They also wanted to charge me a fuel charge because i wanted my car wash done across Pembroke road and it was considered Hallandale! come one really?! Than she started complaining how it is the rainy season and will be hard to wash the car. She also told me that they are not making any money of groupon. So i asked her why are they on it all of the time?!
One of the worst groupons i have ever bought.

I got a deal for 3 car washes from Groupon so decided to try them out. Trying to get them on the phone or to return a call for the first wash wasn’t easy. Once they finally did schedule a wash they did a pretty good job.
The second wash was also a mission to schedule an appointment… which they cancelled about 30 minutes before the scheduled time… also a problem to reschedule.
I was not able to get a return call for more than a week of trying to reach someone to schedule my 3^rd and final wash. I ended up getting a credit from Groupon for the 3^rd wash.
I will not ever use them again… even if I wanted to I don’t think I could ever get someone on the phone or to return a call.

I bought a Groupon to get a car wash from Hollywood Shine and they did a fantastic job! They were on time, pleasant, and absolutely made my car shine from head to toe. I would recommend them to anyone!